The Koin Club Reviews

Name: The Koin Club
Rating: 1.68

1.7 Rating 196 Reviews

15 %

of reviewers recommend The Koin Club

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1.7

Based on 196 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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The Koin Club 1 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Koin Club had a very good reputation years ago but has waned severely over the last few years. The American style of marketing has infected this business. Dubious marketing and patronising,deceitful and supercilious PR ( customer relations) are the main focus. Quality, diligence and integrity are irrelevant now. Avarice is the overwhelming force. The packaging of product is just amateurish and shows complete disdain for the product. It’s totally unsuitable for international delivery. The customer service staff have no concept of customer relations. They have no integrity and can be patronising with a possible sense of entitlement. Someone may have a mistake with the initial pricing of the £5 Pink Floyd coin ( $10:00 instead of $ 30:00). Don’t deceive or manipulate the situation to try and rectify the issue. Own it, be honest people will understand, customers will never understand a lack of integrity. The worst thing is that the owner is a former royal marine who served in a conflict zone ( these people should be appreciated and shown gratitude). People who serve in the armed forces are diligent, trustworthy and loyal, attributes missing from sections of The Koin Club business. There needs to be major improvements made to the attitude and behaviour of some sections within this organisation. Otherwise the reputation will keep suffering ( two stars now on review sites). Thank you Martin ps , for the owner thank you sincerely for your service and sacrifice for your country in the armed forces. I have been extremely fortunate to have known ex servicemen that served in WWll and Vietnam. They deserved far more appreciation and gratitude than was given. A heartfelt thank you to you sir for your service.”

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Posted 1 month ago

“All thanks to your firm”

The Koin Club 2 star review on 5th July 2025

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Posted 1 year ago

“Can't get a proper response regarding my subscription. Rather annoyed as been waiting on an item since 17.3.25 wasn't told its a wait. Hence why it's only 2 stars. Was even told email and address was wrong when it is not.”

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Posted 1 year ago

“This was a present from my daughter and we are so sad that the coins were never finished being delivered and my set is incomplete and I've never been able to contact them or given any information as to how to get the rest of them....”

The Koin Club 2 star review on 28th August 2024

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Posted 1 year ago

“I keep getting payment failure on my almost finished 2 collections I put in a new card for payment and keep getting faIlure but there is $$$$$$ I'm the bank been to the bank and on there website and called tjete is money to pay fore my subscription wrote to them answer and I don't know if Zendesk there customer service line in Calif is still operating where I got rear help I don't know what to think now .I went back to activate emails to try and get a hold of zemdes no answer and no email saying we received your email yet just wrote the email May 4 ,2024 at about 9:20 pm ish see what happened a bit disappointed going so well also last order if I ever see my 2 subscriptions finish .........”

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Posted 2 years ago

“I've ordered a number of coins as part of series. They've delivered some but not all and have sent duplicate coins on no fewer than 3 out of 14 orders. Customer service is not very responsive and yields nonsense answers. No value to contacting them at all. Their online account information is also unreliable. At this point, I'm not sure that I'll ever complete my collections since my subscription for one has just disappeared from my account. Not really worth the trouble. Stay away.”

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Posted 3 years ago

“Yes have ordered a new king coin from them they in big demand I have sent emails to them but all that is our coustmer care team dealing with this but has happens no end to the end of the tunnel not happy with company at all”

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Posted 3 years ago

“I bought 2 coins from them and now I’m getting monthly shipments but didn’t subscribe at all for it. Now I’m being charged for coins I didn’t buy or even have in my cart. And the shipment code is saying that there was no order found. Is anyone else having this issue?”

The Koin Club 2 star review on 19th August 2022

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Posted 3 years ago

“I didnt receive the Tutankhamun Coin after 11 days”

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Posted 3 years ago

“Never received my coin order number 2221 and the tracking number doesn't work at all”

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Posted 4 years ago

“Still waiting for delivery 1 month after order and payment. If I had known this I would have ordered from elsewhere.”

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Posted 5 years ago

“Poor customer service, poor products, & the 5 star ratings being left by company, since they been made aware of the previous bad reviews, & sending emails asking people to give good reviews on here & feefo.”

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Posted 8 years ago

“Infinity war coins, Iv seen better quality marvel coins on Ebay, the whole secret 999 club is a joke especially as there letting in customers from another collection, just so the can make more money out of the so called specials for the club. Should of stayed to the original loyal 1st 999 collectors only, as originally set up for. & the so called customer service, only respond to certain customers quickly others have to wait, to much favoritism, Especially form the so called Nick Fury on the 999 club, when people say it as it is, he gets threatening, & dont get me started with the special treatment of people getting items not on 1st come 1st serve basis.”

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Posted 8 years ago

The Koin Club is rated 1.7 based on 196 reviews