The Koin Club Reviews

Name: The Koin Club
Rating: 1.85

1.9 Rating 115 Reviews

19 %

of reviewers recommend The Koin Club

Company Reviews

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Metrics

1.9

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Koin Club 1 star review on 17th April 2023

Maureen Coverdale

The Koin Club 1 star review on 14th February 2023

Amr Helmy

The Koin Club 1 star review on 24th December 2022

Carol

The Koin Club 1 star review on 13th October 2022

KAN CHI KIN

The Koin Club 1 star review on 9th October 2022

Gheorghe L Serban

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am receiving coins that I have not ordered and do not want. Have tried phoning but lines never open, sent emails but get no reply. Can't remember my password but when I try to access the link to reset my password it does come through.”

Helpful Report

Posted 5 days ago

“I am getting coins I have not ordered, tried phoning, no answer. Sent email, no reply. Can't log in as I've forgotten my password but when I press "forgotten password " it tells me to check my emails for a link to reset my password ..no link comes through I appear to be stuck !”

Helpful Report

Posted 1 week ago

“This company has ads on facebook offering Gold bars at 50% off.Gives impression your investing in pure gold.No one sells Spot Gold at 50% off. What they are offering has to be metal plated bars that have NO resale value. We call this a SCAM”

Helpful Report

Posted 2 weeks ago

“Tricky company, deduct money from my account pretty much when they want. Finished a subscription for my Grandson and automatically set me up to another without my knowledge and then started deducting funds from my account quickly”

Helpful Report

Posted 1 month ago

“So they increased my subscription price without notice. They were very apologetic and said they had reverted all my remaining orders back to the original price. Then the next order they put the price back up again. I've been talking to them via email for over a week and they have admitted wrong doing but are yet to offer me any sort of resolution. All I've asked for is they stick to their initial word of fixing the pricing back and give me a refund of what I was overcharged but here we are, over a week later, still no closer to a resolution. Can not recommend them at all.”

Helpful Report

Posted 2 months ago

“Buyers beware !! This company are absolutely appalling. I wouldn't even give them one star. Customer service and ordering process can only be described has atrocious and not fit for purpose. I've reported them to Trading Standards and my credit card company, and in the process of taking legal action for taking unauthorised payments without my consent or knowledge for items I haven't ordered or the slightest interest in. All the other poor reviews are a true reflection on this totally dysfunctional outfit.”

Helpful Report

Posted 2 months ago

“I and my parents invested on Crypto.com, we never knew it was all scam, trying to get funds out of you and when we tried to withdraw our Crypto currency... it keeps logging me out of the app, the next thing was failed to log in... dont know how my account got disabled with $50,000 Crypto.. W.T.F is that? than God Evidentltd.com stood for me and and get me out of the mess i put myself and my parents”

Helpful Report

Posted 2 months ago

“Appalling company and service. Avoid doing business with them.”

Helpful Report

Posted 3 months ago

“I placed an order 10pm Sunday night and at 8am Monday morning my banks fraud dept called asking if I made the transaction. I had it canceled and my card stopped and replaced.”

Helpful Report

Posted 3 months ago

“I was also a victim to Koin Club scam, losing about 3.2 BTC. I tried to get them to refund my money, but they never responded. Then I realized I had been scammed and quickly filed a fraud report against them with a financial fraud investigation agency. They were the ones who helped get back my money without any upfront charges. If you would like to know more, contact me by email: rudolfmm (at) tutamail. com. I will be glad to share this information because I know the police and securities commissions would help nobody, act now and seek refund.”

Helpful Report

Posted 6 months ago

“No problems with delivery. I was disappointed I hadn't checked if the coins were legitimate and legal tender in UK. It took a lot of digging to find out how to cancel a subscription I apparently had joined. They hide their direct debit?? I don't remember setting one up!! It was nameless. My advice, avoid this company”

Helpful Report

Posted 7 months ago

“THIS WEB SITE IS A RIP OFF OF THE TRUE KOIN CLUB WEB SITE , HERE IN THE UK THE ROYAL MINT AND THE KOIN CLUB ARE THE TWO BEST WEB SITE TO PURCHASE YOUR COLLECTIVE COINS FROM. i HAVE BOUGHT MY PARTNER WHO IS AN AVID COLLECTOR COINS FROM BOTH AND WOULD NOT HESITATE TO BUY FROM THEM . PLEASE CHCK OUT KOIN CLUB UK YOU WILL SOON WISH YOU HAD BOUGHT FROM THEM THAN THE SCAM ONR YOU ALL HAVE BEEN USING”

Helpful Report

Posted 8 months ago

“Terrible company looking to rip you off”

Helpful Report

Posted 8 months ago

“Just like your parents told you if it looks to good to be true it isn't. There are multiple companies like this selling fake replica silver and gold and why would you ever order from a company with no phone number only email. If you want the real product you have to pay the real price that's what it all comes down to if you fell for it you fell for it thats on you can clearly tell this is a scam just by the stolen pictures look up real reputable companies that deliver what they say!”

Helpful Report

Posted 9 months ago

“would put a negative if I could. Ordered in April, tomorrow is July. Never receive the goods, and they keep asking me to send them back the goods than I never received in the first place to proceed to the refund. Thief, and scammer using the royal foamily as well, shameless to say the least”

Helpful Report

Posted 9 months ago

“What an absolute joke of a company What an absolute joke of a company! I placed an order of ‘in stock’ items on the 6th June, one birthday gift and one Father’s Day gift and two other items. After a week I received nothing so emailed them, got a reply days later saying an item was out of stock, even tho according to their website all the items were in stock. They advised on the 20th June they will be sending out my part order. Still received nothing, emailed again to receive a replying stating my items are out of stock and they will be send them when they are in stock again. Safe to say the birthday and Father’s Day are long gone and they still haven’t received their gifts! This is my first order with them and absolutely won’t be ordering again! This company is an absolute joke!”

Helpful Report

Posted 9 months ago

“It’s your own faults for trusting this. You will never be able to buy silver 56% off or whatever it is, wake up! Only buy from reputable dealers… guarantee if anyone even received their coins they are fake… 100% would bet the house on that.”

Helpful Report

Posted 10 months ago

“I paid for my preordained coin set at the beginning of January. On the basis coin set would reach me by the end of march. Just over £200 and 4 months later and nothing.left numerous emails and no reply.paypal have said l have to wait till early July until l can try to claim my money back.the 2023 premium proof set is freely available on ebay.dont know what's going on but I'll not be using these again.no use phoning them as the lines are permanently closed”

Helpful Report

Posted 11 months ago

“Coronation of King Charles III Commemoratives for my grandchildren. Ive not had any further information about the order ive sent messages to customer service but had absolutely no response whatsoever. I fear ive wasted a lot of money and the items will not be delivered 😕 If koin club read these reviews my order number is Order number: 268266. Waiting for a response 12April2023 Update 20th April. Ive now lost patience with this firm customer service is terrible. No reply to any of my many many messages the order is still not dispatched i had an email saying stock arrived on 10th April so it should have arrived long since. Now its too late so i have asked on various emails for a refund. Still zero response from you.. so ive opened a resolution case with PayPal to recover my costs. I would not recommend nor deal with this firm ever again.”

Helpful Report

Posted 1 year ago

“If I could give one star I would. Missing a coin for my collection after weeks of backwards and forwards they finally agreed to send me the missing coin. They sent the wrong ones they also sent me a new collection that I didn’t order. Now two months after raising the missing coins and emailing every single day. Messaging through Facebook they totally ignoring me do I have an incomplete set I’ve paid for and two new coins I don’t want”

Helpful Report

Posted 1 year ago

The Koin Club is rated 1.9 based on 115 reviews