The Koin Club Reviews

Name: The Koin Club
Rating: 1.85

1.9 Rating 115 Reviews

19 %

of reviewers recommend The Koin Club

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Metrics

1.9

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Koin Club 1 star review on 17th April 2023

Maureen Coverdale

The Koin Club 1 star review on 14th February 2023

Amr Helmy

The Koin Club 1 star review on 24th December 2022

Carol

The Koin Club 1 star review on 13th October 2022

KAN CHI KIN

The Koin Club 1 star review on 9th October 2022

Gheorghe L Serban

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A pile of junk. Grossly overpriced tat. At least Dick Turpin wore a mask.”

Helpful Report

Posted 3 years ago

“Avoid this company, money taken from my account for offer coins, no email confirmation receipt and no coins delivered. Still waiting for Koin Club to respond!”

Helpful Report

Posted 3 years ago

“Ordered a Stormtrooper coin. Got Storm from Xmen. Complained, told to return it via the fee post link. Sent via recorded delivery at own expense. They disputed receiving it in their warehouse despite me having the proof. Spoke to a staff member, advised correct coin would be sent. That came, was spelt "Stormtroopep" not stormtrooper.... Complained again, advised 3rd coin would be sent free of charge. That came.... Was Storm from the Xmen... Complained a 3rd time, told a full refund would be issued in 5 working days. Been 2 weeks now and nothing. I wouldn't use this company again even if I were paid to do so.”

Helpful Report

Posted 3 years ago

“I ordered about a month ago for my mother in law and still haven't received my coin. suddenly the design is "on back order" with no context to what that actually means. i only paid £4 so luckily i wasnt scammed out of alot of money, but seriously stay away”

Helpful Report

Posted 3 years ago

“Absolutely shocking, ordered on the 19/10/2020 still nothing has come and were in December. If you want ripping off then go right ahead otherwise stick to royal mint I wish I would have”

Helpful Report

Posted 3 years ago

“BEWARE! As soon as the have your payment details they will take money as they like. They will then claim you subscribed. If they send you a coin, you can return it but they won' refund the postage even if it's their fault. If they were the last coin supplier on earth I would rather stop collecting than buy from them again.”

Helpful Report

Posted 3 years ago

“Horrible company should be shut down ordered coins three months ago..got all sort of excuses asked them to cancel coins as no longer wanted plus the financial circumstances, horrendous lying customer service told me I would be refunded then sent the cound out and charged me..please STAY AWAY TOTAL RIP OFF ..DONT LOSE YOUR MONEY ON THESE WORTHLESS COINS !!!”

Helpful Report

Posted 3 years ago

“I ordered two months ago and despite numerous emails to them and replays from them saying my order is on its way, I still haven't received it. They also let me pay extra for fast delivery. Why not be honest with customers instead of conning them.”

Helpful Report

Posted 3 years ago

“AVOID THOS COMPANY ARE HORRENDOUS AFTER SENDING NUMEROUS E MAILS TO CANCEL AN ORDER I PLACED TWO MONTHS AGO THEY STILL CHARGED ME..ITS BEYOND STRESSFUL STAY AWAY FROM THIS COMPANY OVERPRICED AND CUSTOMER SERVICE IS APPALLING !!!!”

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Posted 3 years ago

“just had delivered the thank you key workers coin ,I have never seen such a cheap tatty coin in all my life and were the the hell is Samoa sounds like a made up country .will never buy such cheap rubbish from this club again”

Helpful Report

Posted 3 years ago

“I have ordered 2 coins 14th April &:24th april and still not received them. Received no messages either.”

Helpful Report

Posted 3 years ago

“Terrible customer service ordered coin 4 days ago sent 3 email not a response to let me know when coin dispatched still waiting on reply took my money but don't reply shocking!!!”

Helpful Report

Posted 3 years ago

“No reply from customer service . Never received the item . BE AWARE NO REASON”

Helpful Report

Posted 4 years ago

“Tried to order 2 items from my 'basket'......attempted to pay, has took money from my Card but items still in 'basket' and 'order history' is clear. Annoyed to say the least.”

Helpful Report

Posted 4 years ago

“I ordered a star wars coin collection cost £79 they took my money from my account but never sent the coin collection I ordered it 2 weeks ago I sent an email but it was ignored”

Helpful Report

Posted 4 years ago

“Whole range of issues whilst ordering. Taking double payments then claiming that they can do nothing to refund me until I provide them with details that even my bank couldn't tell me. Complained via Facebook messenger and was told I would be updated. I was left to constantly chase them. Now to find out that I have been blocked from contacting them. Absolutely disgusting behaviour. 1* is being incredibly generous for the awful service I received.”

Helpful Report

Posted 4 years ago

“Money taken from my account,phoned them,i was told i had signed up to the subscription (i thought id just bought a coin on Facebook).....asked for refund and to un-subscribe..was told "No sorry,cant refund,as another coin has already been posted"........over a week later,still no coin.....Avoid this company!!”

Helpful Report

Posted 4 years ago

“It's a shame because the product is actually quite decent. However they trap you into a subscription service which isn't clearly stated on their website (I couldn't find any trace of a subscription upon purchase at all) and they make it very long winded for a simple refund and cancellation claiming "security reasons" which is nonsense. Would NOT recommend it's not worth it.”

Helpful Report

Posted 5 years ago

“I ordered one item only. Payments are being taken from my account, for full set, which I never ordered. BEWARE. Don’t order online. Call and advise them one item required only, and ensure you cancel any future items in sets.”

Helpful Report

Posted 5 years ago

“Sent poor quality coins. Did msg them on Facebook but they was not interested. Also commented on a post with photos of damaged coins and my comments got deleted 2 times. Then they bloked me from msg them or comments on there posts. Avoid. Stick to royal mint or pobjoy. Don't waste cash on these cowboys”

Helpful Report

Posted 5 years ago

The Koin Club is rated 1.9 based on 115 reviews