“Coronation of King Charles III Commemoratives for my grandchildren.
Ive not had any further information about the order ive sent messages to customer service but had absolutely no response whatsoever. I fear ive wasted a lot of money and the items will not be delivered 😕
If koin club read these reviews my order number is
Order number: 268266. Waiting for a response 12April2023
Update 20th April.
Ive now lost patience with this firm customer service is terrible. No reply to any of my many many messages the order is still not dispatched i had an email saying stock arrived on 10th April so it should have arrived long since. Now its too late so i have asked on various emails for a refund. Still zero response from you.. so ive opened a resolution case with PayPal to recover my costs.
I would not recommend nor deal with this firm ever again.”
“If I could give one star I would. Missing a coin for my collection after weeks of backwards and forwards they finally agreed to send me the missing coin. They sent the wrong ones they also sent me a new collection that I didn’t order. Now two months after raising the missing coins and emailing every single day. Messaging through Facebook they totally ignoring me do I have an incomplete set I’ve paid for and two new coins I don’t want”
“I placed an order and subsequently emailed them (as there was no phone number listed for them). It is now 12 days later and I have still not had a response from them! I have followed up with subsequent emails AND sent them messages on Facebook.
In the time between originally emailing them and following up with subsequent emails, I have received my order but it is damaged. I've raised this with them but am yet to receive a response.
A completely ignorant company! Avoid Avoid Avoid!!!”
“Orderd 3 disney bills. Price 25 eu.ok.shipping 9 eu. Expensive butt ok. Importtax 28 eu because site is not registerd in the EU. NOT OK. Final price 62eu for priced 25”
“They keep sending duplicates for the collection I ordered. Contacted them multiple times on this. Told to send them back, however, their label site doesn't recognize U.S. addresses. They also said each coin would be $9.99 plush shipping, when in fact each coin is $40 plus shipping. They are a nightmare to deal with. I don't think I will ever get the collection completed.”
“I made an order by number: 14802 in 19 Dec 2022, I did not receive it till now, send them many emails & they keep saying that we shipped it.
I asked for a tracking number but they did not provide me a valid one, I asked for a refund or to resend it again but that never happened.
It is a really Horrible experience, they are a scam now so do not buy from them”
“After sending endless texts to say I hadn’t received goods and eventually asking for a refund I ended up reporting the problem with the bank. After being a long-term customer I will not be recommending this company in future”
“Ordered from them weeks ago and still haven't received anything from them. Customer service is unresponsive and I am unable to track the shipment with the information they provide. Can't access an account either. Watch out for them.”
“😡😡😡😡😡
ABSOLUTE SCAM. DO NOT BUY FROM THEM. I bought a few items from here on the 24th of Nov, now it is the 24th of Dec. I bought the "Celebrating the Life of Her Majesty Queen Elizabeth II". I have not recieved most of my items. Additionally, it said that I had paid for a monthly subscribtion when I hadn't. They took the money from me. I did not look at reviews before purchasing my items. Now I deeply regret it. It is a complete scam and a waste of my time and money. They should be ashamed of themselves for blindsiding their customers. Their items are about rememberence and commemoration but they do this to their customers. What a disgusting thing to do. When I sent an email to them, they did not reply at all.”
“One star is too many for these. I ordered a few coins as Christmas gifts at the beginning of December. I was promised (guaranteed) delivery within 5-7 days. I waited 2 weeks before I got in contact with them. They didn't reach out to me to advise me of late shipping or anything. Had a conversation via email with someone who failed to inform me of when delivery would be. Eventually she admitted she can't guarantee delivery before Christmas anymore... I then get notified that today...after 3wks of waiting.. they have shipped my order. I then get an email telling me that one of the items I ordered is no longer in stock.. I paid for it 3 weeks ago with no information of it being out of stock.. I am then told i will receive a refund within 7 days.. leaving me no time to get a replacement. I will never use this company again. Terrible experience”
“Well I have to keep contacting you about my order then about 2 weeks ago you told me it was out for delivery I'm not happy with your service feel like I'm being constantly lied to I would like my money refunded”
“The worst company you order the coins take the money and they never send. You cannot email or call them. Everything is false. Do not order anything. I ordered coins is September and I still did not get it.”
“I ordered a selection of coins in September. When they didn’t arrive I asked what was happening I was told to look at the website and be patient! I have since found out that 4 of my 5 coins are available but they won’t send them to me until the 5th is in. I bought them as Christmas presents and it’s not looking likely that I will get them. What ever you do DO NOT BUY FROM KOIN CLUB”
“Bad experience!! I still have not received the coins i ordered back in mid September. These people are a bunch of serial scammers. So I will be writing to the Dorchester Police to investigate their fraudulent business activities”
“I ordered and paid for the King Charles coins in September,was told del beg of October , then the middle of oct, then the end of oct . Then the beg of nov as it’s now nearly the end of nov and still no coins and no contact from them .”
“I have ordered two items from you have received one but not the other can you please tell me when my order will be sent to me I've waited long enough”
“As per others reading their reviews ordered the late Queens commentary and King Charles accession coins on day after her passind3 have phoned several times still no coins customer service must get there scripts from Hanns Christian Anderson so please hurry up”
