The Mortgage Hut Reviews

Name: The Mortgage Hut
Rating: 4.92

4.9 Rating 1,597 Reviews

99 %

of reviewers recommend The Mortgage Hut

Company Reviews

Questions

Metrics

4.9

Based on 1,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

+442380642018

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The Mortgage Hut 5 star review on 1st March 2024

Ms Monica Jennifer Skinner

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So helpful and informative . Thank you Georgiana. 😊”

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Posted 3 years ago

“Daniel was recommended to us by the development, and we fully understand why he is on their mortgage adviser panel: he was attentive, responsive and he managed to get us a great mortgage offer while managing the Help to Buy equity loan application process. A brilliant recommendation and we would not hesitate to pass on the recommendation to friends and family alike.”

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Posted 3 years ago

“I'd just like to say a huge thank you to The Mortgage Hut for helping us buy our first home. Kiran was brilliant and found us a mortgage that completely suited our needs and was informative throughout the whole process which made it a lot less daunting. Also, thank you to Andy, Tiffany, David and the wider team for all of their help from application to completion.”

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Posted 3 years ago

“Kiran at The Mortgage Hut has been amazing. Friendly, knowledgeable and always happy to help! This is my first time of buying and Kiran has made the process incredibly straightforward and stress free. The team supporting Kiran are also worthy of note as they have been very proactive with updates throughout the process and to answer any questions along the way. Would highly recommend Kiran and The Mortgage Hut!”

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Posted 3 years ago

“Very helpful, friendly and patient (we took our time deciding). Kept looking at different options to help us. No pressure. Chased things up for us with the building society when we were trying to finalise deal. Made our life easier and less hassled. Thanks Leah and Andy!”

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Posted 3 years ago

“Ver friendly and helpful advisor”

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Posted 3 years ago

“Incredible customer service, Jacky was extremely attentive and supported us with every question. As a first time buyer the process can be overwhelming but Jacky and the Mortgage Hut made it as simple as possible.”

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Posted 3 years ago

“Spoke to dan who gave me good information on what kind of mortgages are available to me and what kind of budget I would need so I have a better idea of costs and repayments”

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Posted 3 years ago

“Tracey Clark is an amazing advisor. She gave me high-quality, easy to understand advice. I feel informed and empowered about what my best options are moving forwards. Thank you!”

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Posted 3 years ago

“I have been dealing with Natasha Strath and Andy Holding from the Mortgage Hut and they have both been a real pleasure to deal with. Very polite, friendly and professional and always keeping me updated with the process. Communication has been excellent, emails are responded to almost straight away and they are always available to speak to on the phone without having to wait on hold for ages. Excellent customer service, Thank You.”

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Posted 3 years ago

“Leah is absolutely fantastic! I couldn't think of anyone better to arrange our new mortgage offer. She has made us feel at ease since the very start and also got us an amazing deal - thank you!”

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Posted 3 years ago

“Absolutely disappointment, Tracey took every details of me and my wife and she was very positive at the beginning, everything was going smooth till the application went to underwriter.. took two weeks and got and email from Tracey saying( I have had a decision back from Halifax and your application has been declined, and I am unable to replace this to another lender) no explanation why ! If I can appeal , me and my wife was on 100k a year .. we needed 390k .. at the beginning she was so sure that she can get us that but then that happen , which I understand but she didn’t explain nothing ignored all my calls and emails .. Worst discussion I ever made is going with this company.. I lost lots of money and time , thanks to this useless company….”

Helpful Report

Posted 3 years ago

Thanks for the feedback Kameron, we appreciate you taking the time. We're really sorry that you are unhappy with the service provided, I know our Managing Director has spoken to you on numerous occasions to explain why we are unable to proceed with an application for you. Sometimes banks hold more data on you than is publically available and when they are unhappy with the information provided they will not allow us to proceed. Our risk team has explained that we will not be able to proceed on this occasion. As we've already recommended, we'd suggest you speak with the bank directly and try and resolve this. We are really sorry we could not help, it's extremely rare, however on this occasion we are not able to proceed with the application. I can assure you we've put a huge amount of work into this and we've tried our hardest to help.

Posted 3 years ago

“Becca was very cheerful and excited to help and the other team members made sure i had a full understanding of what was going on at every point in the process. Will definitely be recommending the mortgage hut to anyone who asks.”

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Posted 3 years ago

“The feeling the team is dedicated to achieving our ambition and goals every step of the way.”

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Posted 3 years ago

“Jake Harrington was great with helping myself & my partner through the processes of purchasing our very first house always available and happy to answer our questions, couldn't recommend him enough!”

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Posted 3 years ago

“Thank you Georgiana for calling me and being so helpful and friendly. You made me feel at ease and positive about the whole process.”

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Posted 3 years ago

“I’ve dealt with them a few times now for a purchase, re-mortgage & now another purchase. Always very helpful, friendly & good rates”

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Posted 3 years ago

“Despite complications with the lender, the mortgage hut were able to handle my applications without fuss. Communication was exceptional and I was guided at every step with any questions or concerns I had dealt with quickly.”

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Posted 3 years ago

“Excellent and unbiased advice by Mr Paul Cresswell. Looking forward to continue with whole process of buying my house soon.”

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Posted 3 years ago

“Our advisor was Paul Cresswell ,we found Paul exemplary in all aspects of the process , and we would be more than happy to recommend Mortgage Hut and Paul to anybody requiring mortgage services.”

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Posted 3 years ago

The Mortgage Hut is rated 4.9 based on 1,597 reviews