The Range Reviews

1.4 Rating 2,048 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Range deliver? How long does The Range take to deliver? Does The Range deliver on time? How is accuracy and good condition of items delivered by The Range?

Returns

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Customer Service

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How does The Range deliver?

Helpful Report

(1 week ago)

The Range delivers items by Courier.

Helpful Report

(1 week ago)

46.41%

Industry Average

“ Ordered garden furniture on 7/7 received an order number but no delivery date, emailed them Several times with no response, been on live chat too but no response apart from automated reply. Phone number no longer exists either ! Absolutely appalling! Never use them again ”

- David J

“ Why would I payed £25 delivery if I could collected myself well long story short no refund now have wait guys to pick up damaged wardrobe then go back again to eventually get refund why didn't they just say that in first place would saved my diesel money also hubby took day off work for delivery so wasted day and still No wardrobes . ”

- Anonymous

“ Ordered rattern set, with firepit. Delivery was ok. However parts very poor quality, lots of snags on cushions, staples showing, rattern bulging. Sent email, tried chat very difficult to get hold off. I have had a reply, explained everything sent pics, have been asked to send again, and explain issues. They just don't understand that when you pay for something, you don't expect substandard quality. ”

- Jacqui

The Range Reviews

Delivery - Slow