The Range Reviews

1.4 Rating 1,991 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 1,991 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Range deliver? How long does The Range take to deliver? Does The Range deliver on time? How is accuracy and good condition of items delivered by The Range?

Returns

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Customer Service

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How do I contact The Range?

Helpful Report

(3 weeks ago)

You can contact The Range by Email, Telephone and Live Chat.

Helpful Report

(3 weeks ago)

49.28%

Industry Average

“ Don't go near this company . I sent a return 2 months a go snd not received a refund . Customer service keep saying they will sort it out with the supplier but are a waste of space . For some reason they reply on the email with one name and end it in another . That just says it all . ”

- Anonymous

“ Ordered 4 chairs - on the first day wheels fell off, arm unstable chairs kept tipping up totally unsafe. been trying to arrange a return since the 26th May - customer service is no existent, live chat gets no response - it is a nightmare still waiting for collection of goods. The Range has the worst customer service department I have ever had to deal with . ”

- David MOODY

“ NO CUSTOMER CARE FOR FAULTY purchase made INSTORE 80 miles away! Nobody EVER ANSWERS phone in Carmarthen store, and online customer service tell you to contact store( HOW??) or give you a number NOT IN SERVICE. Online chat hang up during chat say they can't help as it wasn't bought online. APPALLING LACK OF CARE TO CUSTOMERS WHO HAVE BOUGHT THEIR TOILET RUBBISH!! ”

- Dawn

The Range Reviews

Customer Service - Bad