The Range Reviews

1.4 Rating 2,265 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,265 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Range deliver? How long does The Range take to deliver? Does The Range deliver on time? How is accuracy and good condition of items delivered by The Range?

Returns

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Customer Service

How can I contact The Range? How quickly does The Range resolve customer queries?

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How do I contact The Range?

Helpful Report

(2 weeks ago)

You can contact The Range by Email, Telephone and Live Chat.

Helpful Report

(2 weeks ago)

52.91%

Industry Average

“ The customer service staff using the chat function are abrupt and not especially helpful with market place issues - yet they are the customers only point of contact. ”

- Anonymous

“ Have had to WhatsApp again but I don’t hold out much hope!!! Do not buy from this company as all the reviews are saying how bad customer service is. ”

- ""

“ Extremely Disappointed – Damaged Furniture, Missing Items & Terrible Customer Service We spent nearly £2,000 on garden furniture from The Range, and the entire experience has been a nightmare. ”

- Anonymous

The Range Reviews

Customer Service - Average