The Range Reviews

1.4 Rating 2,310 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Range deliver? How long does The Range take to deliver? Does The Range deliver on time? How is accuracy and good condition of items delivered by The Range?

Returns

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Customer Service

How can I contact The Range? How quickly does The Range resolve customer queries?

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How do I contact The Range?

Helpful Report

(2 weeks ago)

You can contact The Range by Email, Telephone and Live Chat.

Helpful Report

(2 weeks ago)

52.39%

Industry Average

“ The Range customer service is the worst I’ve ever come across. Bought a couple of sofas when came was damaged and very poor quality. Wanted to send them back 3 weeks later I’m still stuck with them emailing daily. Very very very poor ….. Stay away … ”

- Anonymous

“ terrible customer service in store from managers at erdington birmingham branch que was 15 ppl long and when a staff member asked manager to help out his reply was "im done " ”

- Anonymous

“ I ordered curtains in September, after being given several delivery dates and contacting customer service several times they have again told me to wait another 3 days. I have now asked for a full refund. In this time I have made orders to Australia and China who have managed to complete delivery ”

- Amber Banks

The Range Reviews

Customer Service - Average