The Range Reviews

1.4 Rating 2,321 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Range deliver? How long does The Range take to deliver? Does The Range deliver on time? How is accuracy and good condition of items delivered by The Range?

Returns

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Customer Service

How can I contact The Range? How quickly does The Range resolve customer queries?

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How do I contact The Range?

Helpful Report

(2 weeks ago)

You can contact The Range by Email, Telephone and Live Chat.

Helpful Report

(2 weeks ago)

52.06%

Industry Average

“ Terrible customer service. ”

- Very Disappointed

“ It cost me £6 to send it back definitely won’t be using that service again other stores like next sell things for other people, but happy to take it back to the store as our John Lewis very disappointed in The Range where I have been a really good customer for many years . ”

- Anonymous

“ The Range customer service is the worst I’ve ever come across. Bought a couple of sofas when came was damaged and very poor quality. Wanted to send them back 3 weeks later I’m still stuck with them emailing daily. Very very very poor ….. Stay away … ”

- Anonymous

The Range Reviews

Customer Service - Average