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The Range Reviews

1.4 Rating 2,303 Reviews
8 %
of reviewers recommend The Range
1.4
Based on 2,303 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 41%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How do I contact The Range?
(2 weeks ago)
You can contact The Range by Email, Telephone and Live Chat.
(2 weeks ago)
D
52.79%
Industry Average
Very bad online service as no item received as promised, ordered in July, still waiting for item. Promised delivery when finally get to speak to someone, then it doesn’t turn up. So bad, they need to sort this out! Ripping people off.
- Simmy
I ordered two garden benches one was delivered. Have been trying for two weeks to sort this out. It is impossible to contact The Range unless you use live chat. Once navigated the people you communicate with are obstructive and unhelpful. Was promised contact eventually but the deadline came and went with no resolution and no contact. Abysmal service will never use The Range again.
- Anonymous
Review Title: Extremely Poor Customer Service – Ongoing Issue Since June I placed an order through The Range on 21 June 2025, believing I was purchasing directly from them.
- Diane Cunningham