The Range Reviews

1.4 Rating 2,303 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Range deliver? How long does The Range take to deliver? Does The Range deliver on time? How is accuracy and good condition of items delivered by The Range?

Returns

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Customer Service

How can I contact The Range? How quickly does The Range resolve customer queries?

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How do I contact The Range?

Helpful Report

(2 weeks ago)

You can contact The Range by Email, Telephone and Live Chat.

Helpful Report

(2 weeks ago)

52.79%

Industry Average

“ Very bad online service as no item received as promised, ordered in July, still waiting for item. Promised delivery when finally get to speak to someone, then it doesn’t turn up. So bad, they need to sort this out! Ripping people off. ”

- Simmy

“ I ordered two garden benches one was delivered. Have been trying for two weeks to sort this out. It is impossible to contact The Range unless you use live chat. Once navigated the people you communicate with are obstructive and unhelpful. Was promised contact eventually but the deadline came and went with no resolution and no contact. Abysmal service will never use The Range again. ”

- Anonymous

“ Review Title: Extremely Poor Customer Service – Ongoing Issue Since June I placed an order through The Range on 21 June 2025, believing I was purchasing directly from them. ”

- Diane Cunningham

The Range Reviews

Customer Service - Average