The Range Reviews

1.4 Rating 1,868 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 1,868 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 39%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Range deliver? How long does The Range take to deliver? Does The Range deliver on time? How is accuracy and good condition of items delivered by The Range?

Returns

How is The Range returns process?

Customer Service

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How is The Range returns process?

Helpful Report

(1 week ago)

Greater than 97% of reviewers feedback is The Range returns process could be better.

Helpful Report

(1 week ago)

4.76%

Industry Average

“ returns date by law is 28 days they think is ok to interduce a 14 day return day and not 28 days does this mean the law doesn't apply to them today i took a unwanted Christmas gift back to the Redditch branch they refused me a refund or an exchange i asked to speak to the manager a man turned up calming to be the manager dressed very scruffy i told him he docent look like a manager where's you name barge he walked off very rude and arrogance came back said I'm sorry didn't want to know phoned up head office they didn't want to know so i am going to report them to trading standards hopefully they will get a nice fine for breaking to law ”

- ""

“ The online returns policy is practically illegal! You can’t get a refund.. website takes you round in circles… you have to apply for a refund .. no one answers you.. calls cut out.. when in store and they can’t return online order… but agreed that the online team are an absolute joke …. Has anyone taken The Range to small claims court?… do not order online from this company! ”

- Anonymous

“ Quite simply the most difficult and ridiculous returns process of any company I have ever had to deal with. ”

- Callan

The Range Reviews

Returns - Difficult