The Range Reviews

1.4 Rating 1,864 Reviews
9 %
of reviewers recommend The Range
Based on 1,864 reviews
Shipping & Delivery
Delivery Methods
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 39%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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How is The Range returns process?
(5 days ago)
Greater than 97% of reviewers feedback is The Range returns process could be better.
(5 days ago)

Returns - Difficult

Industry Average
returns date by law is 28 days they think is ok to interduce a 14 day return day and not 28 days does this mean the law doesn't apply to them today i took a unwanted Christmas gift back to the Redditch branch they refused me a refund or an exchange i asked to speak to the manager a man turned up calming to be the manager dressed very scruffy i told him he docent look like a manager where's you name barge he walked off very rude and arrogance came back said I'm sorry didn't want to know phoned up head office they didn't want to know so i am going to report them to trading standards hopefully they will get a nice fine for breaking to law
- ""
The online returns policy is practically illegal! You can’t get a refund.. website takes you round in circles… you have to apply for a refund .. no one answers you.. calls cut out.. when in store and they can’t return online order… but agreed that the online team are an absolute joke …. Has anyone taken The Range to small claims court?… do not order online from this company!
- Anonymous
Quite simply the most difficult and ridiculous returns process of any company I have ever had to deal with.
- Callan