The Range Reviews

1.4 Rating 2,186 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Range deliver? How long does The Range take to deliver? Does The Range deliver on time? How is accuracy and good condition of items delivered by The Range?

Returns

How is The Range returns process?

Customer Service

How can I contact The Range? How quickly does The Range resolve customer queries?

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How is The Range returns process?

Helpful Report

(2 weeks ago)

Greater than 97% of reviewers feedback is The Range returns process could be better.

Helpful Report

(2 weeks ago)

6.25%

Industry Average

“ Bought some perfumes online which once arrived I could tell by looking at the box that it was fake, advised customer services whom informed they were the genuine item…. Took perfume to selfridges whom showed me the genuine item smells completely differentii, range however still assures it as genuine item and returns is a headache returns emails once every few day… never again ”

- Anonymous

“ On top of this they also require the customer to pay for a return after all this distress returns should be able to be free for the customer and simple process. ”

- Very frustrated customer

“ Maybe a blessing in disguise seeing as I purchased through PayPal as The Range returns seem as straight forward as their deliveries. ”

- Anonymous

The Range Reviews

Returns - Difficult