The Range Reviews

1.4 Rating 1,740 Reviews

10 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 1,740 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Range deliver? How long does The Range take to deliver? Does The Range deliver on time? How is accuracy and good condition of items delivered by The Range?

Returns

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Customer Service

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How quickly does The Range resolve customer queries?

Helpful Report

(3 years ago)

Greater than 82% of reviewers feedback is The Range takes over a week to resolve customer queries.

Helpful Report

(3 years ago)

50.97%

Industry Average

“ I have had it!!! Now I will get a reply from customer service. ”

- Nicolet Britz

“ staff in shop were brilliant, follow up through customer service about broken unit and deliveries diabolical , in future i would only buy what i can carry out of the store !!!! ”

- susan douglas

“ Awful customer service. TBH had to give 1 star but that's too much. Ordered a gazebo and garden furniture, not delivered in time specified but every time I phoned told it was being delivered .. Emailed ..no reply....emailed...no reply...after a month they refunded to my account but didn't email to explain why. Phoned and emailed no reply. Useless. Will not order online again as this has happened twice. Customer service is awful. ”

- Anonymous

The Range Reviews

Customer Service - Average