The Range Reviews

1.4 Rating 2,253 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does The Range resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 70% of reviewers feedback is The Range takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

52.88%

Industry Average

“ Shocking service. Purchased a wardrobe from online Range, it was damaged when unpacked. The Range Customer Service does not exist, or if it does it’s impossible to contact. We even spent two hours at our local Range shop with the staff trying to help us make contact but to no avail. Two months on after numerous dead end phone calls and emails, we are still waiting for a reply. Don’t buy from Range Online. ”

- Colin.

“ Terrible customer service. Ordered the wrong product (misleading) photo! What a carry on to return an item, I wouldnt buy anything from The Range online. ”

- Anonymous

“ I took a tin of garden paint back to swop for differt shade. The worst customer service I have experienced. A very angry rude lady Spoke to me while serving other customers. Was in there for half an hour being ignored and by administration. Then Almost told it was my problem. ”

- Anonymous

The Range Reviews

Customer Service - Average