The Range Reviews

1.4 Rating 2,186 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Range deliver? How long does The Range take to deliver? Does The Range deliver on time? How is accuracy and good condition of items delivered by The Range?

Returns

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Customer Service

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How quickly does The Range resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 71% of reviewers feedback is The Range takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

50.24%

Industry Average

“ love the shop but service is rubbish trying to send faulty trolly and now given up, going round in circles, send messages and get no wear ”

- maggie

“ I am absolutely fuming ! The Range customer service is a joke . I bought a rug ,they sent the wrong one, I returned on 20th January and after many emails and messages and chat STILL NO refund . I would advise customers not to order on line from The Range as it is near impossible to get answers or your refund . J. Toy ”

- J Toy

“ Very poor service had to open case with bank ”

- Ray

The Range Reviews

Customer Service - Average