The Range Reviews

1.4 Rating 2,266 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Range deliver? How long does The Range take to deliver? Does The Range deliver on time? How is accuracy and good condition of items delivered by The Range?

Returns

How is The Range returns process?

Customer Service

How can I contact The Range? How quickly does The Range resolve customer queries?

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How quickly does The Range resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 70% of reviewers feedback is The Range takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

52.91%

Industry Average

“ Poor customer service and refund policy which is rigid and not customer focused. Will not use this store again. ”

- Anonymous

“ Returns are a nightmare, return was agreed due to faulty item ( large pergola ), said had to pack it up and it would be collected, thats fine, then message saying that I had to return it myself and they would send label, then message saying it would be delivered, i'm not wanting a delivery, even the delivery company couldnt say if it was a delivery or collection, states customer service available from 8. ”

- brian

“ The most awful customer service ever . No one gets back to you , when they eventually do they ask the same questions then you still get no where . Absolutely shambles ”

- Anonymous

The Range Reviews

Customer Service - Average