The Range Reviews

1.4 Rating 1,976 Reviews
9 %
of reviewers recommend The Range
1.4
Based on 1,976 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 40%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How long does The Range take to deliver?
(1 week ago)
The Range normally delivers over 7 Days.
(1 week ago)
E

Delivery - Slow

44.50%
Industry Average
TOTALLY PIXXXD OFF I ORDERD IN STORE AND PAID FOR A PATEO SET SO FAR I HAVE HAD 5 CHANGE OF DELIVERY DATES SO I EMAILED TO CANCEL NEXT DAY I RECEIVED AN EMAIL STATING THAT UNFORTUNATELY IT HAD BEEN DISPATCHED YEA RIGHT SO I SENT A SECOND EMAIL AND TOLD THEM NOT YO BOTHER CANCELLING IT AS ITS ON ITS WAY TO ME GOT A RESPONSE EMAIL STATING MY COMMENTS HAD BEEN ADDED NOW COMES THE GOOD PART THE DELIVERY I RECEIVED 1 MASSIVE BOX ON OPENING IT I FOUND IT WAS JUST THE CHAIRS NO TABLE TRYING TO GET HOLD OF ANYONE AT ANY TIME IS 1000% IMPOSSIBLE NO-ONE ANCERS THE PHONES AT ANY TIME I CALLED AT EXACTLY 8AM THIS MORNING AND GAVE UP AT 9.
- Anonymous
I begrudge leaving 1 star. Would prefer zero star option. Delivery not arrived but the money has been taken. Terrible customer service - no one answers phones or emails. On hold for over an hour each time. Would not recommend anyone buys online.
- Annoyed.
Absolutely disgusting. Multiple issues with delivery ,wasted hours and hours on hold only to get the call cut off. They don't answer emails - just automated rubbish. Don't ever order online. The items eventually got delivered and it was so damaged, boxes were open, rips and all the wood from the wardrobe was chipped and scuffed.
- Ryan