Name: Nerivio
Rating: 3.92

“It is a pain trying to get set up. After going through all the steps multiple times, it still failed to connect. This will not be feasible at work.”

Helpful Report

Posted 4 years ago

We would like to help you with your concern. Please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST. In the meantime, here are some steps you can try to resolve the connectivity issue. Please do not skip any steps. 1. Turn your phone off, turn your phone back on. 2. Turn Bluetooth off and back on again in the settings menu.  Do not try to pair the device from the Bluetooth menu. 3. Open the Nerivio App on your phone. 4. Turn on the device by pushing the power button (green light will flash). 5. Place the device next to the phone on a table. (If the device is on your arm please remove when connecting.) 6. Select connect device.  You will see a spinning wheel and will be asked to pair the device. 7. If the new device does not connect go to the More menu at the bottom of the Nerivio App, select Nerivio® device and then select Connect a new Nerivio device. 8. Follow prompts for connecting.

Posted 4 years ago

“I’ve used it three times so far with no relief whatsoever. Last setting was 75 percent I cannot say that it did anything too my headache. I will inform the VA”

Helpful Report

Posted 4 years ago

We are sorry to hear Nerivio hasn’t worked for you yet. The study data shows 66.7% of patients achieve pain relief; read more here: https://nerivio.co/how-it-works/#clinical-data We encourage you to consider contacting Nerivio Cares customer support so one of our Nerivio Cares representatives will be able to help you get the most effective treatment with your device before you give up. Please contact us at support@Nerivio.com or call us at 866-637-4846, M-F 8am-8pm EST. In the meantime, here are a couple of tips that may help: 3 Pillars (keys to success) for best results: 1. Treat Early -Start within one hour of migraine onset (Place Nerivio on your outer upper arm) 2. Increasing the Intensity: Set the intensity to a level that is strong but not painful in the first few minutes of treatment. 3. keep it at that setting for the full 45 minutes - don't increase intensity during the treatment. Intensity Setting For effective treatment, the intensity level should be set at the start of each treatment. To set the intensity level using the + to increase the intensity until it feels strong yet comfortable and not painful. *During clinical trials, the most effective treatment was obtained with intensities over 20% and with averages between 25 and 35%. If you do not get to 20%, however, do not worry, as long as it feels strong. Although the intensity may feel as if it gets weaker during treatment; this is normal and is just your body adjusting to the sensation; there is no need to increase the intensity further.

Posted 4 years ago

“Is the heart rate supposed to go to a 100 sitting?”

Helpful Report

Posted 4 years ago

We would like to help you address your concern. Please give us a call at Nerivio cares at (937)-637-4846, Monday through Friday 8am-8pm EST.

Posted 4 years ago

“This device had no positive effect on my migraines and they even got worse a couple of times after treatment”

Helpful Report

Posted 4 years ago

We are sorry to hear Nerivio hasn’t worked for you yet. If there is anything you need assistance with in order to most effectively use your Nerivio, please call us at Nerivio cares at (937)-637-4846, Monday through Friday 8am-8pm EST. In the meantime, here are some tips you can use to increase effectiveness: Setting Intensity Since each migraine attack is different, there is no one right setting. The intensity should be strong, but never painful, and should be set within the first few minutes of treatment.    The + and – buttons on your phone screen allow you to set the level, and just after you start a treatment, you can repeatedly press the “plus” button to increase the intensity until the sensation feels strong but not uncomfortable.  During clinical trials, the most effective treatment was obtained with intensities over 20% and with averages between 25 and 35%. If you do not get to 20%, however, do not worry, as long as it feels strong. Although the intensity may feel as if it gets weaker during treatment; this is normal and is just your body adjusting to the sensation; there is no need to increase the intensity further.

Posted 4 years ago

“Never get relief from migraines by using Nerivio”

Helpful Report

Posted 4 years ago

We are sorry to hear Nerivio hasn’t worked for you yet. The study data shows 66.7% of patients achieve pain relief; read more here: https://nerivio.co/how-it-works/#clinical-data We encourage you to consider contacting Nerivio Cares customer support so one of our Nerivio Cares representatives will be able to help you get the most effective treatment with your device before you give up. You can contact us at support@Nerivio.com or call us at 866-637-4846, M-F 8am-8pm EST.

Posted 4 years ago

“I do not see any way to record the intensity of my headache after I complete a Nerivio treatment. How will anyone know if it works??”

Helpful Report

Posted 4 years ago

Thank you for letting us know about your experience. Maybe this will help! There are 2 sets of questions one at the start of a treatment and one at 2 hours post-treatment (The questions are the same pre and post-treatment). The questions are as follows: 1. Rate your current headache level: (choose only one option) 2. Are you experiencing any of these symptoms? (check all that apply) 3. Rate your ability to perform your usual activities: (choose only one option) 4. Within 2 hours after the start of treatment, did you take a dose of (lists medication options) If you have any other questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“Device will not stay connected. I have to continuously restart my phone before Device will connect, then 30 seconds later disconnects again.”

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Posted 4 years ago

“Device won't successfully connect despite troubleshooting for several hours. Tried contacting customer support but no response. Currently have migraine.”

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Posted 4 years ago

“It doesn’t connect most times that I try it. It helped one out of three times but the effect only lasted for 30 minutes.”

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Posted 4 years ago

“Didn't lessen migraine”

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Posted 4 years ago

“Only first time using this. To be fair I didn’t start using it within the first 60 minutes of the onset of my migraine. My experience was awful. I felt worse after I used it than before. Plus I had the worse underarm body odor after using it. Not inclined to use it again.”

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Posted 4 years ago

“it doesn’t work for me”

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Posted 4 years ago

“I don't find Nerivio helpful.”

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Posted 4 years ago

“It does not relieve migrane. The company does not provide service or information. Medison know nothing about the device.”

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Posted 4 years ago

“No help at all”

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Posted 4 years ago

“No help AT ALL!!”

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Posted 4 years ago

“I don’t find that it does anything at all.”

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Posted 4 years ago

“I tried one treatment there was no change at all in my migraine. I had a second treatment and that did nothing as well.”

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Posted 4 years ago

“I don't care for it at all. It takes 10 minutes to connect, when it connects. I use another medication instead. Cindi”

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Posted 4 years ago

“Useless for me. I had hopes. Does this really work for anybody? 45 minutes of annoyance during a migraine gaining on me. Sorry guys. I wanted it to be a success.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

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