Name: Nerivio
Rating: 3.92

“It did nothing for my headache”

Posted 4 years ago

We are sorry to hear this. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope you will find this helpful! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“Nerivio has not helped with my migraines. I still have to take medication with or after using it.”

Helpful Report

Posted 4 years ago

We are sorry to hear that Nerivio is not providing you with relief. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope you will find this helpful! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“Nerivio intensified my migraines and did not work for me, just made things worse. I am working with my neurologist with new preventive medications that are working. Please do not continue to contact me. I have informed the pharmacy that I will not be renewing prescriptions. Thank you.”

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Posted 4 years ago

Thank you for your feedback. We are sorry to hear that Nerivio has not met your needs.

Posted 4 years ago

“I haven’t been able to connect my device.”

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Posted 4 years ago

We are sorry to hear that you have been having difficulties connecting your Nerivio Device. Please call Nerivio customer support at 937-637-4846 and we will assist you. In the meantime, here are some steps you can try to resolve the connectivity issue. Please do not skip any steps. 1. Turn your phone off, turn your phone back on. 2. Turn Bluetooth off and back on again in the settings menu. Do not try to pair the device from the Bluetooth menu. 3. Place the device next to the phone on a table. (If the device is on your arm please remove when connecting.) 4. Turn on the device by pushing the power button (green light will flash). 5. Open the Nerivio App on your phone. 6. Wait 10 seconds to see if the device automatically pairs. -If your device is paired, you will see that a green “start” icon appears in the center of the treatment screen: you are connected and ready to treat! -If the device does not pair on its own, please go to step 7. 7. Press the “Connect Nerivio” button at the bottom of your treatment screen. - Device should pair, you will see a green “start” icon appears in the center of the treatment screen, you are connected and ready to treat! -You may also choose to connect your device through the “more” menu> Choose “Nerivio Device” >Then “Connect a new Nerivio Device”. -Follow the prompts and you are ready to treat!

Posted 4 years ago

“It is ineffective for my migraine.”

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Posted 4 years ago

Thank you for letting us know how Nerivio has been working for you. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope this will help you! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“Well I was able to use it 2 times and then it won't connect. I need help Having problems again after fixing the problem above”

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Posted 4 years ago

We are sorry to hear you are having difficulties with your device. We would love to help you. Please call us at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“It is not helpful for me who has chronic migraines.”

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Posted 4 years ago

Thank you for sharing. We are sorry to hear that Nerivio is not working out for you right now. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope this will help you! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“It hurt my arm even on a low setting. On the lowest selling it was irritating me. I might try it one more time.”

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Posted 4 years ago

Thank you for letting us know. If you would like to speak to a Nerivio Cares Representative about the intensity setting, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“So far, it doesn't help. I always have to take medication.”

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Posted 4 years ago

Thank you for the feedback. We are sorry to hear that you are not experiencing relief yet. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope this will help you! If you have any future questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“To me it does not help unfortunately. In addition, I do not connect to the method in which each treatment costs money, offers to change the method to the monthly rental cost of the device, so that we do not have to think twice before operating the device.”

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Posted 4 years ago

“No help with my migraines but it’s a great calming massage.”

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Posted 4 years ago

Thank you for the feedback. We are sorry to hear that NErivio is not providing you relief yet. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope this will help you! If you have any future questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“No help for headache”

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Posted 4 years ago

Thank you for your feedback. We are sorry that Nerivio is not helping you yet. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope this will help you! If you have any future questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“Totally useless. Only achieves prolonging the migraine”

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Posted 4 years ago

We are sorry to hear that you are not experiencing relief. Thank you for sharing your experience. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope that will help you! If you have any future questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“The device helps a little bit, but would be dramatically better if there was a way to share data with my neurologist. I was also deeply disappointed that I tried going all the way up the chain of asking questions, and no one could answer my questions about optimal placement other than 4 different people all telling me “it goes on your upper arm”, which was not the question”

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Posted 4 years ago

Thank you for the feedback. You can email your Migraine Diary and Analytics directly to your Healthcare Provider via the share icon. We will email you instructions on how to do so. Regarding your question on the placement of the device, we have tried to reach you via telephone. Please call us at: Nerivio Cares customer support: support@Nerivio.com or 1-866-637-4846 M-F 8am-8pm EST.

Posted 4 years ago

“Your messages to me state that I should have started the device at the onset of my migraines. My migraines are 24 hours/7 days a week. When exactly would that time be? Also, after one 60 minute use my migraine worsened as did the usual ringing in my ears that I have with my migraines. Not impressed.”

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Posted 4 years ago

Thank you for sharing with us. We will forward your concerns to our Medical Affairs Team and will be in touch with you via email. In the meantime, if you have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

Nerivio® is indicated for acute treatment of chronic and episodic migraine with or without aura in patients 12 years of age or older. It is a prescription use, self-administered device for use at the onset of migraine headache or aura.

Posted 4 years ago

“The app is awful and doesn't work”

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Posted 4 years ago

Thank you for letting us know. Please call at your earliest convenience so that we may help you with your concern. Please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“Crock - it doesn’t work”

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Posted 4 years ago

Thank you for your feedback. We appreciate you taking our advice. In our clinical trial of adults with non-chronic migraine:   66.7% of participants reported a reduction of migraine attack pain to mild or none.   37.4 % reported complete relief of migraine attack pain.   46.3% report relief of their Most-Bothersome symptoms (MBS's), including photophobia, phonophobia, nausea.   So, while the Nerivio device is highly effective for many people, it may not provide relief in every instance of migraine headache.  We will send you some tips for usage. If you have any future questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“Sorry so far no positive effect”

Helpful Report

Posted 4 years ago

Thank you for your review of the Nerivio Device. If there is anything you need assistance with to most effectively use your Nerivio, please call us at Nerivio cares at (937)-637-4846, Monday through Friday 8am-8pm EST. In the meantime, here are some tips you can use to increase effectiveness: 3 Pillars for effective treatment 1. Start treatment early. • For effective results, you should start the treatment as soon as you feel the first symptoms of the migraine attack and within 60 minutes of the migraine symptoms onset (headache and/or aura). 2. Setting Intensity at the start of each treatment • Use the + to increase the intensity until it feels strong yet comfortable and not painful. • We recommend that the intensity level not be changed during the treatment. 3. Treatment Time • For effective results, complete the full 45-minute treatment. Setting Intensity Since each migraine attack is different, there is no one right setting. The intensity should be strong, but never painful, and should be set within the first few minutes of treatment.    The + and – buttons on your phone screen allow you to set the level, and just after you start a treatment, you can repeatedly press the “plus” button to increase intensity until the sensation feels strong but not uncomfortable.  During clinical trials, the most effective treatment was obtained with intensities over 20% and with averages between 25 and 35%. If you do not get to 20%, however, do not worry, as long as it feels strong. Although the intensity may feel as if it gets weaker during treatment; this is normal and is just your body adjusting to the sensation; there is no need to increase the intensity further.

Posted 4 years ago

“מכל הפעמים שהשתמשתי עזר לי רק פעם אחת”

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Posted 4 years ago

“I find this very effective. I had been using it for about 6months now and without any medications, my migraine improves to almost none after every treatment. However, I would like to call out the poor customer service. I had been waiting for the item to arrive only to find out that they need new prescription. Prescription was provided and they offered the bundle which I gladly accepted. After 2weeks of not receiving they said that I need a new prescription for the 3 devices. Prescription was provided but no calls or update. I called again Nov 2, only to find out that they are waiting for my signal. Why wait? Or can you just call your patient?”

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Posted 4 years ago

We are glad you are enjoying your Nerivio Device! If you have any future questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

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