Name: Nerivio
Rating: 3.90

“Not sure if it’s doing anything good at all except taking my mind off my headache”

Posted 3 years ago

Thank you for the review. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. Here are some tips for using Nerivio: https://youtu.be/7d5IkKxT9M4 We hope you will find this helpful in increasing the effectiveness of Nerivio for you. If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 3 years ago

“Your product did not work. It’s pretty much a TENS unit and it would work if you put it on the back of your neck or around your knee if you had pain in those areas.”

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Posted 3 years ago

Thank you for letting us know Nerivio has not worked for you yet. We acknowledge that migraines affect individuals differently, and each migraine toolbox is tailored to meet the individual's specific needs. We would encourage you to consider contacting Nerivio Cares customer support—one of our Nerivio Cares representatives will be able to help you get the most effective treatment with your device before you give up. Please contact us at support@nerivio.com or call us at 866-637-4846 M-F 8am-8pm ET. We are happy to say that Nerivio has unsurpassed efficacy in the acute migraine treatment space*, with 2/3 of patients reporting pain relief and more than a 1/3 reporting pain freedom. (*Based on pivotal/phase III published clinical trials. Not head-to-head). Nerivio treatment has been validated in 12 peer-reviewed publications and proven in multiple clinical trials and real-world settings. You can explore Nerivio clinical data here: https://bit.ly/NerivioClinicalData Nerivio is an FDA-cleared, innovative remote electrical neuromodulation (REN) wearable for the acute treatment of migraine applied to the upper arm. Nerivio activates Conditioned Pain Modulation (CPM), one of the brain's inherent methods of pain control, which works to turn off migraine pain. Nerivio Mechanism of Action https://www.youtube.com/watch?v=tkO2A_g7q4Q Setting Intensity Since each migraine attack is different, there is no one right setting. The intensity should be strong, but never painful, and should be set within the first few minutes of treatment.    The + and – buttons on your phone screen allow you to set the level, and just after you start a treatment, you can repeatedly press the “plus” button to increase intensity until the sensation feels strong but not uncomfortable.  During clinical trials, the most effective treatment was obtained with intensities over 20% and with averages between 25 and 35%. If you do not get to 20%, however, do not worry, as long as it feels strong. Although the intensity may feel as if it gets weaker during treatment; this is normal and is just your body adjusting to the sensation; there is no need to increase the intensity further.

Posted 3 years ago

“This didn’t help. It caused a burning nerve pain in my sacrum”

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Posted 3 years ago

Thank you for your feedback. We are happy to hear that Nerivio has helped stop migraines for you! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 3 years ago

“It doesn’t seem to work - I’ve tried it three times and no difference or relief.”

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Posted 3 years ago

Thank you for your feedback. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. Here are some tips for using Nerivio: https://youtu.be/7d5IkKxT9M4 We hope you will find this helpful! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 3 years ago

“Does nothing for migraines”

Helpful Report

Posted 3 years ago

We are sorry to hear that Nerivio is not helping you yet. We are happy to say that Nerivio has unsurpassed efficacy in the acute migraine treatment space*, with 2/3 of patients reporting pain relief and more than a 1/3 reporting pain freedom. (*Based on pivotal/phase III published clinical trials. Not head-to-head). Nerivio treatment has been validated in 12 peer-reviewed publications and proven in multiple clinical trials and real-world settings. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. Here are some tips for using Nerivio: https://youtu.be/7d5IkKxT9M4 We hope you will find this helpful! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 3 years ago

“Pills work better. Headache gets worse because I delay taking meds and device doesn’t cut it”

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Posted 3 years ago

We are sorry to hear that Nerivio is not cutting it for you. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. Here are some tips for using Nerivio: https://youtu.be/7d5IkKxT9M4 We hope you will find this helpful! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 3 years ago

“Doesn't help. Adhesive electrodes don't adhere after two uses.”

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Posted 3 years ago

Thank you for your feedback. We are sorry to hear that you are having trouble with the stinckiness of your gel electrode pads. Here are some tips for maintaining the gel electrode pads: • Please make sure the arm is clean and free of any lotions or oils that may be present. Every four treatments, or sooner, place a drop or two of water on the gel electrodes and replace the protective film for storage between treatments. • When not in use, your Nerivio Device should be stored at room temperature, away from any vents or extreme temperature or humidity changes. The armband is provided to ensure that the electrodes maintain adequate contact. The stickiness of the gel electrode pads is not necessary for the function of the electrodes, or the stimulation felt. •To simplify the use of the armband - create a circle with chosen armband size and insert the Nerivio Device into the armband before sliding the armband and device into the proper position on your upper arm. Then, simply tighten the armband to ensure contact of the electrodes with the upper arm. You are welcome to give us a call and we will be happy to assist you if further help is needed. Our number is 866-637-4846, and we are available 8 AM to 8 PM eastern.

Posted 3 years ago

“This is my second device because when I attempted to use it twice in a week it would not allow me too.”

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Posted 3 years ago

Thank you for letting us know. You may be having trouble with connectivity. Here are some simple steps you can follow: 1. Make sure Bluetooth is turned “on” on your phone. Do not try to pair the device from the Bluetooth menu. 2. Place the device next to the phone on a table. (If the device is on your arm please remove when connecting.) 3. Turn on the device by pushing the power button (green light will flash slowly). 4. Open the Nerivio App on your phone. 5. Select connect device. You will see a spinning wheel and will be asked to pair the device. 6. When the green “start” icon appears in the center of the screen, you are connected and ready to treat! If these steps do not work, you may need to restart your phone and try again. If you have any questions or concerns, feel free to call Nerivio Cares at 1-937-637-4846, Monday-Friday 8am-8pm EST.

Posted 3 years ago

“Yesterday i used Nerivio i had a mild headache. I didn’t want to take medicine i went to sleep instead hoping that it will go away. Unfortunately this morning the headache is much stronger and i have to take a strong pill to continue my day”

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Posted 3 years ago

Thank you for the feedback. We hope you will find this helpful! Here are some tips for using Nerivio: https://youtu.be/7d5IkKxT9M4 If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 3 years ago

“What makes me give Nerivio a 1 star is that it doesn’t give me any relief on my migraine. The people who work there, communicate with us, etc. are absolutely wonderful and it’s the same on how the system works. I’m glad it helps on other people and provides them with relief, but it just didn’t do that for me. If anything it also sort of made my migraine pain worse. So keep up the good work guys!”

Helpful Report

Posted 3 years ago

Thank you for your review of Nerivio, as well as our customer support. We are sorry to hear that Nerivio is not providing relief for you. Although, we are happy to hear that you think we are doing a good job! We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope you will find this helpful! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 3 years ago

“Terrible customer service. I’ve called 3 times about a replacement arm band and still haven’t received one. I also have a valid prescription but am getting a message through the app that it’s expired. I can’t even use this device since I don’t have an arm band.”

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Posted 3 years ago

A new armband was previously overnighted to you. Please let us know if you have not received it. Unfortunately, prescriptions do have a 12-month expiration, regardless of how many refills are remaining. We are happy to see that the pharmacy was able to get a new prescription from your provider. Please also let us know if you have not received your refill as well.

Posted 3 years ago

“i’ve used the Nerivo 5 times now and it has yet to do anything for my bad headaches”

Helpful Report

Posted 3 years ago

We are sorry to hear that you haven't noticed a difference yet. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope you will find this helpful! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 3 years ago

“I haven’t noticed anything helpful with Nerivio. I’ve done 4 treatments so far and always take a triptan after to take care of it.”

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Posted 3 years ago

We are sorry to hear that Nerivio is not yet working for you. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope you will find this helpful! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 3 years ago

“Unfortunately, it has no effect on my migraines; I’ve tried it several times now, usually right at the onset.”

Helpful Report

Posted 3 years ago

Thank you for letting us know. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope you will find this helpful! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 3 years ago

“It connected when I first received it. Now I need treatment and it will not connect”

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Posted 4 years ago

Please call Nerivio customer support at 937-637-4846 and we will assist you. In the meantime, here are some steps you can try to resolve the connectivity issue. Please do not skip any steps. 1. Turn your phone off, turn your phone back on. 2. Turn Bluetooth off and back on again in the settings menu. Do not try to pair the device from the Bluetooth menu. 3. Place the device next to the phone on a table. (If the device is on your arm please remove when connecting.) 4. Turn on the device by pushing the power button (green light will flash). 5. Open the Nerivio App on your phone. 6. Wait 10 seconds to see if the device automatically pairs. -If your device is paired, you will see that a green “start” icon appears in the center of the treatment screen: you are connected and ready to treat! -If the device does not pair on its own, please go to step 7. 7. Press the “Connect Nerivio” button at the bottom of your treatment screen. - Device should pair, you will see a green “start” icon appears in the center of the treatment screen, you are connected and ready to treat! -You may also choose to connect your device through the “more” menu> Choose “Nerivio Device” >Then “Connect a new Nerivio Device”. -Follow the prompts and you are ready to treat!

Posted 4 years ago

“It did nothing for my headache”

Helpful Report

Posted 4 years ago

We are sorry to hear this. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope you will find this helpful! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 3 years ago

“Nerivio has not helped with my migraines. I still have to take medication with or after using it.”

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Posted 4 years ago

We are sorry to hear that Nerivio is not providing you with relief. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope you will find this helpful! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

“Nerivio intensified my migraines and did not work for me, just made things worse. I am working with my neurologist with new preventive medications that are working. Please do not continue to contact me. I have informed the pharmacy that I will not be renewing prescriptions. Thank you.”

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Posted 4 years ago

Thank you for your feedback. We are sorry to hear that Nerivio has not met your needs.

Posted 4 years ago

“I haven’t been able to connect my device.”

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Posted 4 years ago

We are sorry to hear that you have been having difficulties connecting your Nerivio Device. Please call Nerivio customer support at 937-637-4846 and we will assist you. In the meantime, here are some steps you can try to resolve the connectivity issue. Please do not skip any steps. 1. Turn your phone off, turn your phone back on. 2. Turn Bluetooth off and back on again in the settings menu. Do not try to pair the device from the Bluetooth menu. 3. Place the device next to the phone on a table. (If the device is on your arm please remove when connecting.) 4. Turn on the device by pushing the power button (green light will flash). 5. Open the Nerivio App on your phone. 6. Wait 10 seconds to see if the device automatically pairs. -If your device is paired, you will see that a green “start” icon appears in the center of the treatment screen: you are connected and ready to treat! -If the device does not pair on its own, please go to step 7. 7. Press the “Connect Nerivio” button at the bottom of your treatment screen. - Device should pair, you will see a green “start” icon appears in the center of the treatment screen, you are connected and ready to treat! -You may also choose to connect your device through the “more” menu> Choose “Nerivio Device” >Then “Connect a new Nerivio Device”. -Follow the prompts and you are ready to treat!

Posted 4 years ago

“It is ineffective for my migraine.”

Helpful Report

Posted 4 years ago

Thank you for letting us know how Nerivio has been working for you. We will email you some tips on how to get the most-effective treatment from your Nerivio Device. We hope this will help you! If you ever have any questions or concerns, please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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