The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 1,050 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“overpriced products”

Helpful Report

Posted 3 months ago

“Both items I received were broken in delivery I had a very quick response from you saying I would receive a replacement but I never have nor have you responded to my emails”

Helpful Report

Posted 3 months ago

Hi Yvonne, I'm sorry your items were damaged in transit; this can occasionally happen. I can confirm our sales team dealt with your issue (via email) on the 14th by sending a replacement, confirmed as received on the 15th. If this is not the case, please get in touch with us so we can resolve this.

Posted 3 months ago

“I'd love to review it but I haven't actually recieved the product, my order says it has been cancelled and refunded(not something I asked for) but I haven't had a refund either. It's impossible to find a method of contacting the company so I can't even get an update on what's happening.”

Helpful Report

Posted 8 months ago

Hi Lucy, I'm so sorry to hear about this. Can you please get in touch directly if you still haven't received your order so we can resolve this ASAP? Email: sayhello@tstcglobal.com Many thanks, Lisa

Posted 8 months ago

“My first order with The Somerset Toiletry Co and I have not received it to date . Emailed them and have had no response from them . Am not happy with this business at all and require someone to contact me re my order ASAP!”

Helpful Report

Posted 9 months ago

Hi Mandy, I'm so sorry about this. Our customer care team are looking into this to resolve this ASAP! Apologies again. Lisa

Posted 9 months ago

“I have been asked to review but my product never arrived.”

Helpful Report

Posted 9 months ago

Hi, I'm so sorry about this. Our customer care team are looking into this to resolve this ASAP! Apologies again. Lisa

Posted 9 months ago

“I never received my products from somerset toiletry co. Nor responses to my enquiries about the whereabouts of my order 😞”

Helpful Report

Posted 9 months ago

Hi Joanna, I'm so sorry about this. Our customer care team are looking into this to resolve this ASAP! Apologies again. Lisa

Posted 9 months ago

“I order hand cream but giving me body cream It’s not good to go customer service is not good”

Helpful Report

Posted 9 months ago

Hi, Arshiya. I'm very sorry you received the incorrect item. If you contact our customer service team directly, we will resolve the issue. Please email sayhello@tstcglobal.com Apologies, Lisa

Posted 9 months ago

“Goods delivered crushed with soap running down the box. Courier returned the goods to supplier. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi Jan, Occasionally, our products are damaged in transit. Please get in touch with us directly so we can resolve this issue. Apologies, Lisa

Posted 1 year ago

“I haven't received my order yet!!!”

Helpful Report

Posted 1 year ago

Hi Alison, So sorry there has been a delay with your order. If you haven't already, please get in touch directly with us to track down your order uk@tstcglobal.com

Posted 1 year ago

“See E-gift comments”

Helpful Report

Posted 1 year ago

“Regarding the Oak moss and Vetiver shower gel, I have to say that I'm very disappointed with the product as I cannot smell any sign of Vetiver at all. It smells like a rather cheap hand wash.”

Helpful Report

Posted 1 year ago

“I did not receive this item.”

Helpful Report

Posted 1 year ago

So sorry there was an issue with your order. Please contact us directly so we can resolve.

Posted 1 year ago

“Such a dreadful smell that I had to return it, paying return postage myself.”

Helpful Report

Posted 1 year ago

“i never recieved the 3 items?”

Helpful Report

Posted 1 year ago

“I have already reviewed all the things I received from you”

Helpful Report

Posted 1 year ago

“Disappointed that the sandalwood aroma is non existent.”

Helpful Report

Posted 1 year ago

Hi Andrew, I'm so sorry you were unhappy with your purchase. Please get in touch directly if we can do anything to resolve this.

Posted 1 year ago

“Still not received my order”

Helpful Report

Posted 2 years ago

“I am really disappointed! I have used the toilet drops a few times but cannot smell them at all.”

Helpful Report

Posted 2 years ago

“Still waiting for whole order after almost a month”

Helpful Report

Posted 2 years ago

Hiya, We are very sorry about the delays due to Royal Mail strikes - please get in touch directly and we'll try to resolve your issue.

Posted 2 years ago

“Goods ordered 14 11 2022 but not yet received so cannot do a review. Please when will I get the goods?”

Helpful Report

Posted 2 years ago

Hi Mary, Sorry the disruptions are causing delays. Please get in touch directly (call or email) and we'll do our best to help you. Lisa

Posted 2 years ago

The Somerset Toiletry Co is rated 4.8 based on 1,050 reviews