The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.79

4.8 Rating 1,661 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01761 451 122

Email:

lisa.moon@tstcglobal.com

Location:

Clutton, Bristol,
Clutton, Bristol
BS39 5TA

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The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought purchases beginning of June, chased non delivery all thru June and no response, emailed in again and still not even the courtesy to reply let alone deliver my goods or explain themselves. Total dissatisfactory customer ‘service’ - am still out of pocket and the birthday I was buying a gift for has long come and gone in between!”

Helpful Report

Posted 3 weeks ago

Hi, I'm very sorry you have not received your order. We have a great customer service team who would deal with your query immediately had they received it. Please get in touch so we can rectify this, you can call us if emails are not reaching us for some reason. https://thesomersettoiletryco.co.uk/pages/contact-us

Posted 2 weeks ago

“Products look much nicer in the photo than in real life. Disappointed with the actual products, and wouldn’t use the company again sadly.”

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Posted 7 months ago

“The items were received damaged.”

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Posted 10 months ago

Hi Phillip, Very sorry about this. Occasionally our products get damaged in transit. Please contact us directly so we can resolve the issue.

Posted 10 months ago

“Hi I havent received this yet I did email you but no answer Jayne”

Helpful Report

Posted 11 months ago

Hi Jayne, I hope you have since received your items? If not, please contact us directly via email, live chat or phone call - all details available on our website. We take your feedback very seriously.

Posted 11 months ago

“Have been unable to get these to perform. Will keep trying but don't expect any improvement. Won't be buying them again.”

Helpful Report

Posted 1 year ago

Hi Bryan, We're very sorry you're not pleased with your shower steamers - they do have to be used in a particular way to ensure they work properly. As a valued customer I'll issue a partial refund. Kind regards, STC

Posted 1 year ago

“overpriced products”

Helpful Report

Posted 1 year ago

Very sorry you were unhappy with your purchase. We offer products at various prices to ensure our products can be enjoyed by everyone.

Posted 11 months ago

“Both items I received were broken in delivery I had a very quick response from you saying I would receive a replacement but I never have nor have you responded to my emails”

Helpful Report

Posted 1 year ago

Hi Yvonne, I'm sorry your items were damaged in transit; this can occasionally happen. I can confirm our sales team dealt with your issue (via email) on the 14th by sending a replacement, confirmed as received on the 15th. If this is not the case, please get in touch with us so we can resolve this.

Posted 1 year ago

“I'd love to review it but I haven't actually recieved the product, my order says it has been cancelled and refunded(not something I asked for) but I haven't had a refund either. It's impossible to find a method of contacting the company so I can't even get an update on what's happening.”

Helpful Report

Posted 1 year ago

Hi Lucy, I'm so sorry to hear about this. Can you please get in touch directly if you still haven't received your order so we can resolve this ASAP? Email: sayhello@tstcglobal.com Many thanks, Lisa

Posted 1 year ago

“My first order with The Somerset Toiletry Co and I have not received it to date . Emailed them and have had no response from them . Am not happy with this business at all and require someone to contact me re my order ASAP!”

Helpful Report

Posted 1 year ago

Hi Mandy, I'm so sorry about this. Our customer care team are looking into this to resolve this ASAP! Apologies again. Lisa

Posted 1 year ago

“I have been asked to review but my product never arrived.”

Helpful Report

Posted 1 year ago

Hi, I'm so sorry about this. Our customer care team are looking into this to resolve this ASAP! Apologies again. Lisa

Posted 1 year ago

“I never received my products from somerset toiletry co. Nor responses to my enquiries about the whereabouts of my order 😞”

Helpful Report

Posted 1 year ago

Hi Joanna, I'm so sorry about this. Our customer care team are looking into this to resolve this ASAP! Apologies again. Lisa

Posted 1 year ago

“I order hand cream but giving me body cream It’s not good to go customer service is not good”

Helpful Report

Posted 1 year ago

Hi, Arshiya. I'm very sorry you received the incorrect item. If you contact our customer service team directly, we will resolve the issue. Please email sayhello@tstcglobal.com Apologies, Lisa

Posted 1 year ago

“Goods delivered crushed with soap running down the box. Courier returned the goods to supplier. Very disappointed.”

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Posted 2 years ago

Hi Jan, Occasionally, our products are damaged in transit. Please get in touch with us directly so we can resolve this issue. Apologies, Lisa

Posted 2 years ago

“I haven't received my order yet!!!”

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Posted 2 years ago

Hi Alison, So sorry there has been a delay with your order. If you haven't already, please get in touch directly with us to track down your order uk@tstcglobal.com

Posted 2 years ago

“See E-gift comments”

Helpful Report

Posted 2 years ago

“Regarding the Oak moss and Vetiver shower gel, I have to say that I'm very disappointed with the product as I cannot smell any sign of Vetiver at all. It smells like a rather cheap hand wash.”

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Posted 2 years ago

“I did not receive this item.”

Helpful Report

Posted 2 years ago

So sorry there was an issue with your order. Please contact us directly so we can resolve.

Posted 2 years ago

“Such a dreadful smell that I had to return it, paying return postage myself.”

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Posted 2 years ago

“i never recieved the 3 items?”

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Posted 2 years ago

“I have already reviewed all the things I received from you”

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Posted 2 years ago

The Somerset Toiletry Co is rated 4.8 based on 1,661 reviews