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The Somerset Toiletry Co Reviews

4.8 Rating 1,050 Reviews
95 %
of reviewers recommend The Somerset Toiletry Co
4.8
Based on 1,050 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The Somerset Toiletry Co Reviews
overpriced products
Helpful Report
Posted 3 months ago
Both items I received were broken in delivery I had a very quick response from you saying I would receive a replacement but I never have nor have you responded to my emails
Helpful Report
Posted 3 months ago
Hi Yvonne, I'm sorry your items were damaged in transit; this can occasionally happen. I can confirm our sales team dealt with your issue (via email) on the 14th by sending a replacement, confirmed as received on the 15th. If this is not the case, please get in touch with us so we can resolve this.
Posted 3 months ago
I'd love to review it but I haven't actually recieved the product, my order says it has been cancelled and refunded(not something I asked for) but I haven't had a refund either. It's impossible to find a method of contacting the company so I can't even get an update on what's happening.
Helpful Report
Posted 8 months ago
Hi Lucy, I'm so sorry to hear about this. Can you please get in touch directly if you still haven't received your order so we can resolve this ASAP? Email: sayhello@tstcglobal.com Many thanks, Lisa
Posted 8 months ago
My first order with The Somerset Toiletry Co and I have not received it to date . Emailed them and have had no response from them . Am not happy with this business at all and require someone to contact me re my order ASAP!
Helpful Report
Posted 9 months ago
Hi Mandy, I'm so sorry about this. Our customer care team are looking into this to resolve this ASAP! Apologies again. Lisa
Posted 9 months ago
I have been asked to review but my product never arrived.
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Posted 9 months ago
Hi, I'm so sorry about this. Our customer care team are looking into this to resolve this ASAP! Apologies again. Lisa
Posted 9 months ago
I never received my products from somerset toiletry co. Nor responses to my enquiries about the whereabouts of my order 😞
Helpful Report
Posted 9 months ago
Hi Joanna, I'm so sorry about this. Our customer care team are looking into this to resolve this ASAP! Apologies again. Lisa
Posted 9 months ago
I order hand cream but giving me body cream It’s not good to go customer service is not good
Helpful Report
Posted 9 months ago
Hi, Arshiya. I'm very sorry you received the incorrect item. If you contact our customer service team directly, we will resolve the issue. Please email sayhello@tstcglobal.com Apologies, Lisa
Posted 9 months ago
Goods delivered crushed with soap running down the box. Courier returned the goods to supplier. Very disappointed.
Helpful Report
Posted 1 year ago
Hi Jan, Occasionally, our products are damaged in transit. Please get in touch with us directly so we can resolve this issue. Apologies, Lisa
Posted 1 year ago
I haven't received my order yet!!!
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Posted 1 year ago
Hi Alison, So sorry there has been a delay with your order. If you haven't already, please get in touch directly with us to track down your order uk@tstcglobal.com
Posted 1 year ago
See E-gift comments
Helpful Report
Posted 1 year ago
Regarding the Oak moss and Vetiver shower gel, I have to say that I'm very disappointed with the product as I cannot smell any sign of Vetiver at all. It smells like a rather cheap hand wash.
Helpful Report
Posted 1 year ago
I did not receive this item.
Helpful Report
Posted 1 year ago
So sorry there was an issue with your order. Please contact us directly so we can resolve.
Posted 1 year ago
Such a dreadful smell that I had to return it, paying return postage myself.
Helpful Report
Posted 1 year ago
i never recieved the 3 items?
Helpful Report
Posted 1 year ago
I have already reviewed all the things I received from you
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Posted 1 year ago
Disappointed that the sandalwood aroma is non existent.
Helpful Report
Posted 1 year ago
Hi Andrew, I'm so sorry you were unhappy with your purchase. Please get in touch directly if we can do anything to resolve this.
Posted 1 year ago
Still not received my order
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Posted 1 year ago
I am really disappointed! I have used the toilet drops a few times but cannot smell them at all.
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Posted 2 years ago
Still waiting for whole order after almost a month
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Posted 2 years ago
Hiya, We are very sorry about the delays due to Royal Mail strikes - please get in touch directly and we'll try to resolve your issue.
Posted 2 years ago
Goods ordered 14 11 2022 but not yet received so cannot do a review. Please when will I get the goods?
Helpful Report
Posted 2 years ago
Hi Mary, Sorry the disruptions are causing delays. Please get in touch directly (call or email) and we'll do our best to help you. Lisa
Posted 2 years ago
The Somerset Toiletry Co is rated 4.8 based on 1,050 reviews