The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 743 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 743 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my order yet!!!”

Helpful Report

Posted 1 month ago

Hi Alison, So sorry there has been a delay with your order. If you haven't already, please get in touch directly with us to track down your order uk@tstcglobal.com

Posted 1 month ago

“See E-gift comments”

Helpful Report

Posted 3 months ago

“Regarding the Oak moss and Vetiver shower gel, I have to say that I'm very disappointed with the product as I cannot smell any sign of Vetiver at all. It smells like a rather cheap hand wash.”

Helpful Report

Posted 3 months ago

“I did not receive this item.”

Helpful Report

Posted 4 months ago

So sorry there was an issue with your order. Please contact us directly so we can resolve.

Posted 4 months ago

“Such a dreadful smell that I had to return it, paying return postage myself.”

Helpful Report

Posted 5 months ago

“i never recieved the 3 items?”

Helpful Report

Posted 6 months ago

“I have already reviewed all the things I received from you”

Helpful Report

Posted 8 months ago

“Disappointed that the sandalwood aroma is non existent.”

Helpful Report

Posted 8 months ago

Hi Andrew, I'm so sorry you were unhappy with your purchase. Please get in touch directly if we can do anything to resolve this.

Posted 7 months ago

“Still not received my order”

Helpful Report

Posted 11 months ago

“I am really disappointed! I have used the toilet drops a few times but cannot smell them at all.”

Helpful Report

Posted 1 year ago

“Still waiting for whole order after almost a month”

Helpful Report

Posted 1 year ago

Hiya, We are very sorry about the delays due to Royal Mail strikes - please get in touch directly and we'll try to resolve your issue.

Posted 1 year ago

“Goods ordered 14 11 2022 but not yet received so cannot do a review. Please when will I get the goods?”

Helpful Report

Posted 1 year ago

Hi Mary, Sorry the disruptions are causing delays. Please get in touch directly (call or email) and we'll do our best to help you. Lisa

Posted 1 year ago

“PERFUME WAS WORSE THAN BATHROOM ODOURS. A drop of the liquid onto a painted cabinet lifted the white paint off in a ring.I am now faced with repaintng the cabinet.”

Helpful Report

Posted 1 year ago

Hi Lynda, very surprised you were not happy with your purchase as these are our most popular products online. Unfortunately, fragrance oils are potent and can mark or stain furniture if spilled. Regards, Lisa

Posted 1 year ago

“Still do not have any yet so I am unable to review?”

Helpful Report

Posted 1 year ago

Sorry David, we are experiencing delays due to Royal Mail strikes. Please get in touch directly and we'll try to help you. Regards, Lisa

Posted 1 year ago

“Very disappointed. Box was ripped and not at all happy that the goods were mace in China. Your company gives the impression goods are mace in Somerset and I will not be giving this as a present now”

Helpful Report

Posted 1 year ago

Hi Malveen, Very sorry you were not happy with your purchase. We can give you a full refund if you'd like to return your items? If so, please get in contact directly and we'll help resolve this ASAP. We make products worldwide to enable us to offer gifts for all budgets. We state the origin of our products on our website. Regards, Lisa

Posted 1 year ago

“Parcel not yet arrived”

Helpful Report

Posted 1 year ago

Very sorry; we are experiencing some delays due to Royal Mail strikes. Hopefully, your order will be with you shortly. Please let us know if not, and we will resolve it.

Posted 1 year ago

“Cannot review as I have still not received order.”

Helpful Report

Posted 1 year ago

Hi Valerie, I hope you've now received your order. We have been experiencing a few delays with shipping due to Royal Mail strikes, so hopefully, this is sorted now. Please get in touch directly if not.

Posted 1 year ago

“Soap was good value and very nice but ‘Luxury Bath Foam’ looked very cheap and unappealing so went to charity shop 😱”

Helpful Report

Posted 1 year ago

We're glad you like our soaps, but very sorry you were not happy with your other purchase. We can refund you if you can return the items in question.

Posted 1 year ago

“I used your company for several years. You changed the AAA Rose Petal soap (do you really manufacture it?) I was assured by your rather unsympathetic customer care dept, that it was just as good and the rose perfume lasts as long. I assure you it does not. As you reap you sow. Goodbye”

Helpful Report

Posted 1 year ago

Hi Colin, We now have a manufacturing facility in Somerset where we make all of our soap using sustainable palm oil. I'm sorry you weren't happy with your purchase. If you would like to return your items, we can check the quality and will happily offer you a refund.

Posted 1 year ago

“Hard to review when the goods have not been delivered !”

Helpful Report

Posted 1 year ago

Hi Theresa, Sorry you have not received your order yet. Please contact us directly (sayhello@tstcglobal.com), and we'll look into this for you. Kind regards, Lisa

Posted 1 year ago

The Somerset Toiletry Co is rated 4.8 based on 743 reviews