The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.77

4.8 Rating 1,029 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice bottle but don’t smell anything ! Don’t think I would buy again”

Helpful Report

Posted 2 months ago

“I’m not overly impressed, because I was expecting a stronger scent.”

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Posted 2 months ago

Hi Janet, Really sorry you were not happy with your purchase, generally our customers love this product as it's our bestselling product online. Please contact us if you'd like a voucher code off your next purchase as a gesture of goodwill. Kind regards, Lisa

Posted 2 months ago

“Did pay for next day delivery but was sent out with normal post - but not to worry as know how fabulous Somerset Toiletry company are and how hard Sakina and family work to providing such a fantastic company - Merry Christmas to you all and am so glad to be nearer to your lovely cafe and shop to pop down and buy”

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Posted 4 months ago

Hi Claire, So sorry about this. As our busiest time of year, occasionally, these things happen. I will refund you the difference in shipping. We'd love for you to visit us soon, but in the meantime, have a wonderful Christmas.

Posted 4 months ago

“The set is for a gift, so I can’t comment on other than the packaging is very smart”

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Posted 5 months ago

“Love their products. I would recommend you buy their sugar scrubs any day”

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Posted 7 months ago

“Delivery was fine but slightly disappointed with products.”

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Posted 8 months ago

“Seems to be a gremlin in your system which stops the email/gift card being sent to recipient. However your admin were soon on the case once notified and quickly resolved it. It did mean my friend did not get it on her birthday though 🙄”

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Posted 11 months ago

So sorry about the delay; we are in the process of upgrading our systems, so hopefully, this will improve going forward.

Posted 11 months ago

“Very nice products but unfortunately I misread the description because these items arrived separately and not in a nice presentation gift box I was kind of expecting as it was Christmas!”

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Posted 1 year ago

I'm very sorry you were not completely happy with your purchase. We are currently looking into adding a gift box box option to our website so good to know this would be helpful.

Posted 1 year ago

“Easy transaction and well packed.”

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Posted 1 year ago

“Ok but bubble bath very disappointing for the price”

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Posted 1 year ago

“Not tried yet it is a gift”

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Posted 1 year ago

“Very disappointed with the candle, there was not much scent.”

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Posted 1 year ago

Hi Lorna, Very sorry you were not pleased with your purchase. We appreciate your feedback and will take this into account going forward.

Posted 1 year ago

“Two out of three products are fine. The Coconut/Lime scrub is far too oily with liquid paraffin, you need two showers to get rid of it.”

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Posted 1 year ago

“I love the smell but it does not las more than one hour.”

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Posted 2 years ago

“Smell is not expectedly persistent stays. Once spray and smell gone.”

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Posted 2 years ago

Sorry you were not happy with your purchase. If you'd like to return it we could offer you a refund?

Posted 2 years ago

“Great size bottle and price but unfortunately disappointed that the fragrance does not last very long at all once applied to the body. Will not purchase again.”

Helpful Report

Posted 2 years ago

Sorry you were not happy with your purchase. If you'd like to return it, we could offer you a refund?

Posted 2 years ago

“I love this product but sadly have not received my delivery yet”

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Posted 2 years ago

So Sorry Abi, Royal Mail are causing lots of delays. Please get in touch directly and we'll do our best to help you. Thanks, Lisa

Posted 2 years ago

“Not sure yet, bought for my husband who has not used it yet.”

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Posted 2 years ago

“Lovely soap however very little fragrance”

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Posted 2 years ago

The Somerset Toiletry Co is rated 4.8 based on 1,029 reviews