The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 743 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 743 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my item but never received a confirmation. The diffuser never arrived so had to chase them up again. It finally arrived about 1 month after I ordered it. The customer service was however very quick to respond so its definitely more of a logistic problem. The sent yo be honest is OK. I wouldn't buy it again. Packaging is also over the top and not environmentally friendly.”

Helpful Report

Posted 7 months ago

Hi Andrea, I'm so sorry you never received your email confirmation (these sometimes get trapped in spam filters) and I'm also sorry that the replacement item arrived so late. You'll be glad to know that we are in the process of changing our Naturally European Diffuser packaging to Kraft card, so a little kinder to the planet.

Posted 7 months ago

“Aroma wS lovely yi start with but soon wore off I need a soap that has aroma staying power Nice soap but really want decent fragrance with staying power”

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Posted 11 months ago

“Very disappointed to find this was Made in China so returned it. Where Items are made needs to be more prominently displayed rather than hidden on a detailed page”

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Posted 1 year ago

Hi Robert, Sorry you were not happy with your purchase. We make products worldwide to deliver certain price points, but we are producing more in the UK as we have invested in our soap manufacturing facility in Somerset. It's a journey for us as a business, so it will take some time. Kind regards, Lisa

Posted 1 year ago

“I love the diffuser I ordered but I only received 2 in the package instead of the 3 that I ordered. The delivery took time to reach me also.”

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Posted 1 year ago

Hi Jo, So glad you like our room diffusers. Although we're very sorry about this inconvenience with your order. Occasionally things are missed. We have been experiencing delays with shipping currently due to Royal Mail strikes. I hope your issues have now been resolved - if not please get in touch directly via our website. Kind regards, Lisa

Posted 1 year ago

“Item not as described”

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Posted 1 year ago

Hi Richard, I'm sorry you were not happy with your purchase. If you'd like to return it, we can refund you.

Posted 1 year ago

The Somerset Toiletry Co is rated 4.8 based on 743 reviews