The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 1,077 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,077 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used this produce many times, good value and smells nice.Does the job.”

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Posted 1 week ago

“The delivery is reliable and well packed.”

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Posted 1 week ago

“The delivery box arrived intact and in good condition, but surprised that three of the 500ml handwash bottles had been packed with the push dispenser 'fully' depressed and there was a small amount of gel on the bottles and the inside of the box. Perhaps these bottle types should be despatched with the clips under the push dispenser.”

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Posted 2 weeks ago

Hi Antony, Really sorry about this. These bottles should have been in a locked/off position for shipping. I will share with the warehouse team to try to avoid this happening in the future. I'll also issue you a partial refund fort he inconvenience.

Posted 2 weeks ago

“Very luxurious cream. Moisturising skin well. It is oily, however I need that. You have to push hard on the tube to extract cream.”

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Posted 3 weeks ago

“Happy with majority of products just one that I did not like the scent. Would like more refill options please”

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Posted 1 month ago

Hi Amy, Very sorry you weren't keen on the sea kelp, fragrance is very personal. We are soon launching some new refills, so please keep your eye out.

Posted 1 month ago

“Products lovely. Excellent delivery times etc. However, these were for gifts and some of the boxes were quite bashed when they arrived and so don't look quite as pretty as they should. A bit more bubble wrap required.”

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Posted 2 months ago

Hi Elaine, Very sorry your items were damaged slightly in transit. If you're able to send us some photo's directly, we can organise a replacement or refund. Please email sayhello@tstcglobal.com. Many thanks, Lisa

Posted 2 months ago

“Arrived promptly!”

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Posted 2 months ago

“Nice smell, makes our ensuite smell fresh.”

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Posted 2 months ago

“Love this product but removing the stopper before use was extremely difficult. People with hand mobility orbstrength problems may struggle!”

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Posted 3 months ago

Hi Janice, We are redesigning our reed diffusers as we understand they can be difficult to open. They should be available to purchase this Summer. In the meantime, we suggest carefully using scissors or a teaspoon to remove the stopper. Thank you for the feedback.

Posted 3 months ago

“Lovely smell, quite a thick cream but perfect for working/night hand cream.”

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Posted 3 months ago

“Love the pumpkin spice soap and liquid soap as I have a ceramic pumpkin dispenser . It would be great if I could purchase a refill of liquid pumpkin spice soap to refill my beautiful ceramic pumpkin soap dispenser”

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Posted 4 months ago

“lovely soap. Quite a large bar - wasn't expecting it to be quite as big. Good value though”

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Posted 5 months ago

“The cream quality is great, my hands don't feel dry five minutes after application, like with many other creams. I only didn't like that smell much, smells soapy, I was expecting something mild, nearly-there milk smell.”

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Posted 5 months ago

“Great product which smells really nice”

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Posted 5 months ago

“Fast delivery and excellent customer service.”

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Posted 6 months ago

“The order was processed promptly, the body lotion and soap have a pleasant fragrance and are good value for money. The only down side was the promise of extras and discounts as I placed my order which then did not materialise.”

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Posted 8 months ago

I'm really sorry about this, Chas. I've refunded you 10% as you're a new customer. We are actually about to launch a new website so things should be much easier in future. Many thanks, Lisa

Posted 8 months ago

“Great company an product's used a few times now an both this Christmas and last for unique gifts....totally recommended”

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Posted 8 months ago

“I love the Orange Blossom handwash, it leaves hands feeling soft and beautifully scented. Only gave four stars as the bottles could be reused if you provided a refill.”

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Posted 9 months ago

“Bought as a present”

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Posted 9 months ago

“Quick service”

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Posted 11 months ago

The Somerset Toiletry Co is rated 4.8 based on 1,077 reviews