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The Somerset Toiletry Co Reviews

4.8 Rating 743 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

Company Reviews

Product Reviews

4.8

Based on 743 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

The Somerset Toiletry Co 4 star review on 21st September 2023

The Somerset Toiletry Co 5 star review on 27th July 2023

The Somerset Toiletry Co 5 star review on 26th July 2023

The Somerset Toiletry Co 5 star review on 26th July 2023

The Somerset Toiletry Co 5 star review on 26th July 2023

The Somerset Toiletry Co 5 star review on 26th July 2023

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bottles are very pretty and the soap smells lovely. My only issue was that the lid from one of the bottles came loose in transit and resulted in all the bottles being covered in soap. Two plungers had come adrift too. I managed to clean them all off and put them all back together but it was a messy job.”

Posted 1 week ago

Hi Glennis, sorry to hear about this. Please contact us directly so we can help resolve your issue.

Posted 1 week ago

“I found The Somerset Toiletry Co via my search for handcream in a metal tube. I found what i wanted and will keep buying!”

Posted 2 months ago

“I love the smell of the verbena diffuser, it is the best I have ever had. However, trying to wrestle the plastic stopper out of the bottle is almost impossible without serious damage to fingers as you need a knife or scissors to get it out. Why can’t it have a screw top and also why cannot it be provided in a refill?”

Posted 3 months ago

Hi Lynn, Agree these are tricky - we find a teaspoon is the best option. We are always looking to improve our products so will take this into account. Thank you for letting us know.

Posted 3 months ago

“My daughter did not like the fact the face cream had smooths stubble. She gave it to a male friend”

Posted 4 months ago

Hi Angela, Can you please explain a little more so we can investigate? (email sayhello@tstcglobal.com) Many thanks.

Posted 4 months ago

“Great products, arrive well packed in a timely manner, in eco-friendly packaging.”

Posted 4 months ago

“It evaporated very very quickly.”

Posted 6 months ago

“I was delighted with my purchases. They exceeded my expectations and the packaging was even more beautiful in reality. I have yet to use the products but look forward to it. Unfortunately, the yoga set packaging was torn on arrival so I couldn't give it as a gift as intended. This probably happened in transit as my parcel was detoured and delayed and a bit 'knocked about' when it finally arrived so I blame the courier not The Somerset Toiletry Co. That was the only negative, I will definitely use the company again and recommend it to friends. Thank you.”

Posted 6 months ago

“I bought these for a fun gift and was very impressed with the look of them and the box they arrived in. I don’t know what the shower cocktails are like as yet but I’m sure they’re lovely.”

The Somerset Toiletry Co 4 star review on 21st September 2023

The Somerset Toiletry Co 4 star review on 21st September 2023

Posted 7 months ago

“This company is a recent find for me. They make some really lovely products for giving as gifts and I expect my first purchase won’t be my last!”

Posted 7 months ago

“Gives a fresh clean aroma to my bathroom”

Posted 7 months ago

“Order delivered promptly, well packaged goods.Website very straightforward to use.”

Posted 8 months ago

“Excellent products and good customer service.”

Posted 9 months ago

“Sweet orange Soap on a Rope. Lovely soap and I adore the fragrance (it fills the bathroom!). Shape not great, but maybe thats why it was reduced. I'll certainly buy this soap again.”

Posted 9 months ago

“Everything was delivered promptly and efficiently. Packaging was good and products arrived undamaged”

Posted 9 months ago

“Lovely range of bath products. Good sized soap bars. Ordering and paying was stress free although I did get confusing emails saying I had left items in my basket. However, I waited and the products arrived safely.”

Posted 9 months ago

“Very efficient never waited very long gor the goods to arrive.”

Posted 10 months ago

“I put these gift bags in my shepherds hut for guests and I’m so glad I found a local company to use in our accommodation in Somerset . Lovely selection of fragrances and this pear one is very delicate . My only issue would be it’s like in little plastic bottles but at least they go in the recycling”

Posted 10 months ago

“AAA soaps are a delight ...... but a pity that you have fallen into an absurdly difficult website - making it difficult for customers to find/purchase their much-loved products!”

Posted 11 months ago

Hi James, So sorry you had issues with our website. If you could contact us directly and explain the problem, we may be able to resolve it. Thanks, Lisa

Posted 11 months ago

“Gorgeous perfumes but could do better on tecycing”

Posted 1 year ago

“I love this hand cream. Just wish it was easier to buy locally”

Posted 1 year ago

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The Somerset Toiletry Co is rated 4.8 based on 743 reviews