The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.77

4.8 Rating 1,029 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products lovely. Excellent delivery times etc. However, these were for gifts and some of the boxes were quite bashed when they arrived and so don't look quite as pretty as they should. A bit more bubble wrap required.”

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Posted 1 month ago

Hi Elaine, Very sorry your items were damaged slightly in transit. If you're able to send us some photo's directly, we can organise a replacement or refund. Please email sayhello@tstcglobal.com. Many thanks, Lisa

Posted 1 month ago

“Arrived promptly!”

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Posted 1 month ago

“Nice smell, makes our ensuite smell fresh.”

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Posted 1 month ago

“Love this product but removing the stopper before use was extremely difficult. People with hand mobility orbstrength problems may struggle!”

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Posted 1 month ago

Hi Janice, We are redesigning our reed diffusers as we understand they can be difficult to open. They should be available to purchase this Summer. In the meantime, we suggest carefully using scissors or a teaspoon to remove the stopper. Thank you for the feedback.

Posted 1 month ago

“Lovely smell, quite a thick cream but perfect for working/night hand cream.”

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Posted 1 month ago

“Love the pumpkin spice soap and liquid soap as I have a ceramic pumpkin dispenser . It would be great if I could purchase a refill of liquid pumpkin spice soap to refill my beautiful ceramic pumpkin soap dispenser”

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Posted 2 months ago

“lovely soap. Quite a large bar - wasn't expecting it to be quite as big. Good value though”

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Posted 3 months ago

“The cream quality is great, my hands don't feel dry five minutes after application, like with many other creams. I only didn't like that smell much, smells soapy, I was expecting something mild, nearly-there milk smell.”

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Posted 3 months ago

“Great product which smells really nice”

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Posted 3 months ago

“Fast delivery and excellent customer service.”

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Posted 4 months ago

“The order was processed promptly, the body lotion and soap have a pleasant fragrance and are good value for money. The only down side was the promise of extras and discounts as I placed my order which then did not materialise.”

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Posted 7 months ago

I'm really sorry about this, Chas. I've refunded you 10% as you're a new customer. We are actually about to launch a new website so things should be much easier in future. Many thanks, Lisa

Posted 6 months ago

“Great company an product's used a few times now an both this Christmas and last for unique gifts....totally recommended”

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Posted 7 months ago

“I love the Orange Blossom handwash, it leaves hands feeling soft and beautifully scented. Only gave four stars as the bottles could be reused if you provided a refill.”

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Posted 8 months ago

“Bought as a present”

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Posted 8 months ago

“Quick service”

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Posted 10 months ago

“The bottles are very pretty and the soap smells lovely. My only issue was that the lid from one of the bottles came loose in transit and resulted in all the bottles being covered in soap. Two plungers had come adrift too. I managed to clean them all off and put them all back together but it was a messy job.”

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Posted 1 year ago

Hi Glennis, sorry to hear about this. Please contact us directly so we can help resolve your issue.

Posted 1 year ago

“I found The Somerset Toiletry Co via my search for handcream in a metal tube. I found what i wanted and will keep buying!”

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Posted 1 year ago

“I love the smell of the verbena diffuser, it is the best I have ever had. However, trying to wrestle the plastic stopper out of the bottle is almost impossible without serious damage to fingers as you need a knife or scissors to get it out. Why can’t it have a screw top and also why cannot it be provided in a refill?”

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Posted 1 year ago

Hi Lynn, Agree these are tricky - we find a teaspoon is the best option. We are always looking to improve our products so will take this into account. Thank you for letting us know.

Posted 1 year ago

“My daughter did not like the fact the face cream had smooths stubble. She gave it to a male friend”

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Posted 1 year ago

Hi Angela, Can you please explain a little more so we can investigate? (email sayhello@tstcglobal.com) Many thanks.

Posted 1 year ago

“Great products, arrive well packed in a timely manner, in eco-friendly packaging.”

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Posted 1 year ago

The Somerset Toiletry Co is rated 4.8 based on 1,029 reviews