The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.79

4.8 Rating 1,618 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The scent was almost no existent. Delivery was prompt but I will not buy this again.”

Helpful Report

Posted 1 day ago

Thank you for taking the time to leave your feedback. We're pleased to hear your order arrived promptly, although we're sorry to hear you were disappointed with the fragrance strength. Scent can be very personal, and experiences can vary depending on the product and individual preferences. We appreciate your comments and will share your feedback with our team as we continually review and improve our products.

Posted 1 day ago

“Ordered H2eau salt scrub and mud pack. Initially received wrong items but this was quickly sorted and correct order was received. Well packaged, excellent products at good prices. Recommended seller.”

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Posted 1 week ago

“Good delivery , fine products on whole”

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Posted 2 weeks ago

“quick delivery, well packaged and contents lovely”

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Posted 3 weeks ago

“Given as a present so I really can’t comment Recipient hasn’t shared her thoughts yet”

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Posted 1 month ago

“This diffuser is new to me. I like the fragrance and the unusual container. I dont really like the sticks/reeds. I find them a bit short and bulky looking. I am OK with black reeds but prefer longer, more delicate looking ones.”

Helpful Report

Posted 1 month ago

Thank you for your thoughtful feedback. We’re so pleased to hear you’re enjoying the fragrance and the unique container design. We also appreciate your comments regarding the reeds — we chose the shorter black reeds to complement the overall aesthetic, but we completely understand that preferences can vary.

Posted 1 month ago

“Love the product and great that it arrived in one piece but once again, company using ridiculous size box and sooo much packing paper inside. (All recyclable though so well done on that guys!)”

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Posted 1 month ago

“Everything delivered safely packaged and delivered promptly”

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Posted 2 months ago

“I love all three of these pump action hand washes but I have held back one star because I was disappointed to read that the contents come from China. I noted that for the RHS products the contents were made in UK. It would be a good move forward to be able to say all your products were UK made”

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Posted 2 months ago

“Pleased. Even though the glass at the top was a little uneven (broken ) which meant it leaked a little.”

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Posted 3 months ago

Sorry about the inconvenience, occasionally our items get damaged in transit. Please get in touch directly if you item was damaged as we can replace or refund you!

Posted 3 months ago

“Good price and generally nice products.”

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Posted 3 months ago

“I gave a 4 because the box it came in was damaged”

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Posted 3 months ago

“Nicely presented products quick delivery”

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Posted 3 months ago

“Wrong item originally dispatched, but after phone call right item arrived very quickly and was asked to keep wrong item as complementary. Was pleased with service and efficiency.”

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Posted 3 months ago

“Excellent value as ever.”

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Posted 4 months ago

“Usually buy sea kelp soap so this is a different one to try - smells nice and woody, Mrs yet to try it out but am sure it will be great,thanks.”

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Posted 5 months ago

“Lovely toiletry pack of three fragrant soaps, beautifully scented and packaged. I would have given 5 stars but the packaging had been damaged in transit (torn at three corners). Otherwise, a lovely stocking-filler gift for my wife at Christmas. Will definitely buy again.”

Helpful Report

Posted 5 months ago

Hi Nick, We are really sorry about your damaged item. Please contact our customer service team directly and we'll refund or resend your item in the New Year. Apologies for the inconvenience.

Posted 5 months ago

“Prompt delivery. Diffuser a gift and not opened. The singing snowman soap reviewed separately”

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Posted 6 months ago

“Beautiful cream. Does not smell of orange blossom.”

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Posted 6 months ago

“Very good toiletries good value for money”

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Posted 6 months ago

The Somerset Toiletry Co is rated 4.8 based on 1,618 reviews