The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.77

4.8 Rating 749 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 749 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company selling products you don’t find in the supermarkets.”

Helpful Report

Posted 1 year ago

“I saw these products in a local Farmers Fayre and the smell reminded me of a similar but more expensive Jo Malone product. I haven’t been disappointed and the Freesia and Pear is lovely.”

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Posted 1 year ago

“It was bought as a present so I can't comment, but hopefully the recipient is pleased with it.”

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Posted 1 year ago

“I prefer to shower with soap; if nothing else it is more economical than shower gel. This soap, which I have used before, smells lovely and lathers up beautifully. It is also very reasonably priced. My only problem with it is that is too large for me to hold comfortably and so I cut the bar in half, which generates a fair amount of wasted flakes. A half-bar size would be perfect for me. There is a very good choice of soaps at good prices on the website. The soap arrived in a lovely box which I have kept for re-use.”

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Posted 1 year ago

“Trying to find a replacement to another brand that made a similar product. A little lighter on the scent but not bad. Delighted to find an alternative as I’m sure the original is not coming back anytime soon. Well done.”

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Posted 1 year ago

“Bought as a gift. Beautifully packaged soaps. Cannot comment on them but I am sure recipient will love them. Arrived later than expected but this is due to the Royal Mail Strikes not the company itself.”

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Posted 1 year ago

“Divine smell and great service. Did buy the other range you do which was slightly cheaper but can hardly smell it at all :(”

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Posted 1 year ago

“All on time, smell good but only opened one so far. Perfume not strong and is fading quite quickly in the air but texture good!”

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Posted 1 year ago

“The order process was very good, easy to follow website and prompt acknowledgement of order, plus speedy despatch. The only reason not five stars was that the packaging was rather poor. However the items delivered were I damaged.”

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Posted 1 year ago

“Having not received my items I contacted the company. They were very efficient in tracking down where the parcel was. It arrived the next day. As it’s present I can’t comment on the quality of the products, but the smells are gorgeous and the packaging really beautiful.”

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Posted 1 year ago

“The soaps smelled absolutely divine. I would have thought that you would have wrapped the soap in some kind of tissue paper or plastic to ensure the smell stayed longer. the other thing is the lid was so loose. As soon as I picked it up the tin the lid fell off and out popped the unwrapped soap. I wanted to give it as a birthday gift. I had to get some lovely paper and wrap the soap and the extra bits served to help the lid stay in place a bit better. The soaps are now living in Antigua West Indies as the recipient went home with them on Monday 7th November. Otherwise it was great. Best regards Yvonne”

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Posted 1 year ago

We're so glad you loved the fragrance and sorry the lid was not secure. If you get in touch directly, we'd love to offer you a discount off your next purchase.

Posted 1 year ago

“The Rose Bath Fizzers arrived too late to give as the intended gift (probly postal fault) so I'll give at another opportunity. They are individually wrapped within one box and smell absolutely gorgeous so highly recommend! And it feels great to support a local UK business.”

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Posted 1 year ago

Sorry about the delay, and thank you for your patience and understanding.

Posted 1 year ago

“The UK made Naturally European range has some very good products”

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Posted 1 year ago

“Some lovely smelly toiletries and partic. soap at reasonable prices.”

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Posted 1 year ago

“Easy to use website. Goods well packaged. Delivery a little slow.”

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Posted 1 year ago

“I love all of the body creams and lotions along with hand cream and shower gel. The fragrances are just delightful and would thoroughly recommend their products.”

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Posted 1 year ago

“Excellent products at competitive prices!!”

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Posted 1 year ago

“Diffusers are expensive but last fir 3 months”

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Posted 1 year ago

“I have some old Ginger and Lime hand wash which is much nicer; it has ginger oil, lemon peel, lime oil among other ingredients. Although your new version is OK but I was disappointed that it did not smell as good as your older recipe.”

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Posted 1 year ago

“I like the products, but am very disappointed I am unable to buy the travel collections in bulk or at a reduced rate for businesses, as I would love to stock them at my holiday let. I am very passionate about stocking local brands/products and these would be perfect!”

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Posted 1 year ago

Hi Rachel, So glad you like our products. Please contact our sales team (uk@tstcglobal.com) who deal with wholesale enquires, they'll be able to give you all the info you require. Kind regards, Lisa

Posted 1 year ago

The Somerset Toiletry Co is rated 4.8 based on 749 reviews