The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 1,255 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery and excellent customer service.”

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Posted 10 months ago

“The order was processed promptly, the body lotion and soap have a pleasant fragrance and are good value for money. The only down side was the promise of extras and discounts as I placed my order which then did not materialise.”

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Posted 1 year ago

I'm really sorry about this, Chas. I've refunded you 10% as you're a new customer. We are actually about to launch a new website so things should be much easier in future. Many thanks, Lisa

Posted 1 year ago

“Great company an product's used a few times now an both this Christmas and last for unique gifts....totally recommended”

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Posted 1 year ago

“I love the Orange Blossom handwash, it leaves hands feeling soft and beautifully scented. Only gave four stars as the bottles could be reused if you provided a refill.”

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Posted 1 year ago

“Bought as a present”

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Posted 1 year ago

“Quick service”

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Posted 1 year ago

“The bottles are very pretty and the soap smells lovely. My only issue was that the lid from one of the bottles came loose in transit and resulted in all the bottles being covered in soap. Two plungers had come adrift too. I managed to clean them all off and put them all back together but it was a messy job.”

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Posted 1 year ago

Hi Glennis, sorry to hear about this. Please contact us directly so we can help resolve your issue.

Posted 1 year ago

“I found The Somerset Toiletry Co via my search for handcream in a metal tube. I found what i wanted and will keep buying!”

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Posted 1 year ago

“I love the smell of the verbena diffuser, it is the best I have ever had. However, trying to wrestle the plastic stopper out of the bottle is almost impossible without serious damage to fingers as you need a knife or scissors to get it out. Why can’t it have a screw top and also why cannot it be provided in a refill?”

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Posted 1 year ago

Hi Lynn, Agree these are tricky - we find a teaspoon is the best option. We are always looking to improve our products so will take this into account. Thank you for letting us know.

Posted 1 year ago

“My daughter did not like the fact the face cream had smooths stubble. She gave it to a male friend”

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Posted 1 year ago

Hi Angela, Can you please explain a little more so we can investigate? (email sayhello@tstcglobal.com) Many thanks.

Posted 1 year ago

“Great products, arrive well packed in a timely manner, in eco-friendly packaging.”

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Posted 1 year ago

“It evaporated very very quickly.”

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Posted 1 year ago

“I was delighted with my purchases. They exceeded my expectations and the packaging was even more beautiful in reality. I have yet to use the products but look forward to it. Unfortunately, the yoga set packaging was torn on arrival so I couldn't give it as a gift as intended. This probably happened in transit as my parcel was detoured and delayed and a bit 'knocked about' when it finally arrived so I blame the courier not The Somerset Toiletry Co. That was the only negative, I will definitely use the company again and recommend it to friends. Thank you.”

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Posted 1 year ago

“I bought these for a fun gift and was very impressed with the look of them and the box they arrived in. I don’t know what the shower cocktails are like as yet but I’m sure they’re lovely.”

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Posted 2 years ago

“This company is a recent find for me. They make some really lovely products for giving as gifts and I expect my first purchase won’t be my last!”

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Posted 2 years ago

“Gives a fresh clean aroma to my bathroom”

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Posted 2 years ago

“Order delivered promptly, well packaged goods.Website very straightforward to use.”

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Posted 2 years ago

“Excellent products and good customer service.”

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Posted 2 years ago

“Sweet orange Soap on a Rope. Lovely soap and I adore the fragrance (it fills the bathroom!). Shape not great, but maybe thats why it was reduced. I'll certainly buy this soap again.”

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Posted 2 years ago

“Everything was delivered promptly and efficiently. Packaging was good and products arrived undamaged”

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Posted 2 years ago

The Somerset Toiletry Co is rated 4.8 based on 1,255 reviews