The Tank Shop Reviews

Name: The Tank Shop
Address: 61 Bridge Street, Kington, Herefordshire
Rating: 4.84

4.8 Rating 544 Reviews

96 %

of reviewers recommend The Tank Shop

4.8

Based on 544 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Tank Shop 5 star review on 14th April 2025

Graham Mills

The Tank Shop 5 star review on 17th March 2025

Gillian Hanan

The Tank Shop 5 star review on 14th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is as described and the delivery driver was very nice considering he'd had a long day of deliveries but my estimated delivery day was Thursday so I was a bit shocked and unprepared when I got a call on my way home from work on Monday saying the tank would be with me within the hour. Luckily I have family and friends close by but everyone was scrambling when a simple email the day before or the same morning even would have caused a lot less stress.”

Helpful Report

Posted 2 weeks ago

Hi Scott Thank you for your review and sharing your experience. We’re glad to know that the product met your expectations and that you had a positive interaction with our delivery driver. We have looked into your issue and have been advised by logistsics that they attempted to contact you twice to book in the delivery. As they were unable to contact you they arranged delivery in the hope that it would be successul and fortunately it was. Of course, if it hadn't have been possible to deliver the driver woul dhave moved on to the next delivery and we would have continued to try to contact you, If there's anything we can do to make your next experience smoother, please let us know. Best wishes, The Tank Shop Team

Posted 2 weeks ago

“We had to par addtitonal delviery charge to get the tank which is fine but then received a stream of calls from the delviery driver who when getting close to his destination wanted directions to the yard, despite having the full postcode and site address. My frustration is that if you are charging a premiuim for delivery than the driver should be competent to navigate or use google maps than being unable or unwilling to find it themselves.”

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Posted 2 months ago

Hi John, thank you for your 3-star review and for sharing your thoughts with us. We appreciate your feedback regarding the additional delivery charge and the driver’s navigation issues. We strive to provide a premium delivery service, and we’re sorry to hear that the driver’s request for directions was frustrating for you. Your comments are valuable. We appreciate your understanding and patience, and if there's anything we can do to improve your experience further, please let us know. Best wishes, The Tank Shop Team

Posted 2 months ago

“I was made aware that the tank would be dilivered by a lorry with a hydraulic taillift,this was not the case,a forklift was required,which was not available,the driver dropped the tank into my trailer,which i was not happy about,if i had been made aware of this beforehand i would have made other arrangments for delivery. The installation team are coming on Monday next week,we will carry out out a full inspecton of the tank for any damage,proir to fitting.”

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Posted 6 months ago

“Unfortunately the pump does not work We await a response”

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Posted 8 months ago

“Very scuffed and dirty item which looked like it had been in storage for a while”

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Posted 10 months ago

“Delivery was a day late”

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Posted 1 year ago

Dear Rob, Thank you so much for taking the time to share your feedback about your experience with The Tank Shop. At The Tank Shop, customer satisfaction is our utmost priority, and we strive to ensure that every customer leaves happy and satisfied. We're sorry to hear that the delivery was a day late. Unfortunatley the deliveries are made using 3rd parties and there are occasions when deliveries are delayed. Thank you for your valuable feedback and for choosing The Tank Shop. We look forward to serving you again in the future! Warm regards, The Tank Shop Team

Posted 1 year ago

“Delivery was on time and order arrived complete. On the whole very happy with my product but the packaging was useless. I understand that these tanks are hard wearing but it was just wrapped in a plastic bag with no protection so arrived with scuffed corners. It’s not the end of the world but considering how much you charge a little more care attention was expected.”

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Posted 1 year ago

Dear Nicholas, Thank you so much for sharing your feedback on The Tank Shop! We appreciate your kind words and are thrilled to know that, overall, you had a positive experience with us. Our team works hard to ensure that our customers are happy and satisfied, and it's great to hear that our efforts are paying off. We strive to provide exceptional customer service and high-quality products, and it's wonderful to know that we have achieved that with you. We will pass on your comments to Wydale regarding the packaging. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Our friendly team is always here to help and provide you with the support you need. Once again, thank you for your valuable feedback. We look forward to serving you again in the future!

Posted 1 year ago

“Easy to place the order but the reason for not giving a good review is due to the delivery and lack of customer service when trying to sort out the missing delivery. On each phone call I made a message was taken to be passed on without taking into account or accommodating the urgency of my issue, what they failed to tell me was the office was closed for the afternoon, which would have been useful to know whilst people were stood around waiting for a delivery that wasn't coming”

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Posted 1 year ago

“I have bot received the tank yet but was told it was despatched”

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Posted 1 year ago

Hi Duncan. As per my email it does appear that the courier has misdelivered your order (the order was signed for on 15/9/23). The courier is attempting to collect and redeliver to you. If they are unable to do this we will despatch a replacement on Monday. Many thanks for your patince.

Posted 1 year ago

“Lack of contact for Transport, was told one day (didn’t even turn up after waiting in ALL day Friday) finally after the weekend i got a call Monday. Not happy after waiting in and 2 days off work”

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Posted 1 year ago

Hi Barbara, Thank you for your review. We do apologise that the tank wasn't delivered on the Friday as you had been advised. When chasing this up the haulier advised that the delivery had "failed" and that would be re-delivered on the Monday (I personally emailed you regarding this on the Saturday). We contacted you with this information and you said you were going to check your CCTV. We haven't yet heard back from you with this evidence that we could pass onto the haulier and query their failed reason for not delivering. Unfortunately deliveries can fail from time to time and there could have been another reason for this. We do apologise that our service wasn't the 5 star that it usually is.

Posted 1 year ago

“Unfortunately not all the order arrived together which was a bit frustrating. Having said that after a couple of phone calls to the office (extremely helpful and apologetic call handlers) all the order eventually arrived in several different deliveries”

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Posted 1 year ago

Hi Will, Thank you so much for your feedback of The Tank Shop. We pride ourselves on excellent customer service and are pleased to hear that you experienced that with us. We work hard to provide a high-quality positive experience to our customers from the moment they reach out to us, and it's great to hear that we hit the mark. We always welcome feedback from our customers and appreciate you taking the time to leave yours. If you ever need anything else please don't hesitate to reach out - we would love to help. Thank you again for your kind words! Best, The Tank Shop Team

Posted 1 year ago

“No phone contact before the delivery window, he just turned up. Also, WHY oh WHY don't you deliver these monstrous things on a Hiab truck to crane them off? Not everyone has half a dozen people at a drop of a hat or a forklift at their disposal and if you don't advise when you're arriving as in this case, that makes it even worse. We were lucky as the driver stopped overnight in our car park so we offloaded the following morning. I'm also unaware of the FoC Plastic Isolation Ball valve as part of the delivery. Have not seen that.”

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Posted 1 year ago

Thank you for your honest review Philip, and taking the time to take my call to apologies for the issues and understand your review fully. Following our conversation, I can confirm that the reason for the lack of communication regarding the delivery date was due to a Logistics system outage at Enduramaxx, which affected the deliveries for almost a week. They were working using a manual system. You still should have been contacted but it appears that this didn't happen in your case. Enduramaxx have apologised for this omission. Regarding a HIAB delivery. This can be arranged in most cases, but this is charged in addition and can be very costly. Therefore most people do have a method of offloading. This had been discussed when you placed the order and you advised that you were able to offload, however the lack of communication from Enduramaxx obviously made this very difficult for you, and unnecessarily frustrating. The final point is the free isolation valve. This should be located under the lid of the tank. As discussed, please check and if this isn't the case do let me know so that we can ensure a replacement is sent to you immediately. Thanks once again for your review and we hope your tank will give you many years or service.

Posted 1 year ago

“Order TTS3753 Please send me a VAT invoice”

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Posted 2 years ago

“Looks like a good quality product. Yet to install.”

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Posted 2 years ago

Hi Martin. Your tank was despatched on Monday. The courier will be in touch to book in the delivery. Sorry they haven’t yet, I can only assume at this moment that they are under pressure leading up to Christmas. I will chase up 1st thing on Monday for you.

Posted 2 years ago

The Tank Shop is rated 4.8 based on 544 reviews