The Entertainer Reviews

Name: The Entertainer
Rating: 2.75

2.8 Rating 110 Reviews

45 %

of reviewers recommend The Entertainer

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2.8

Based on 110 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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The Entertainer 1 star review on 15th September 2024

The Entertainer 2 star review on 6th October 2022

Kristina Kukec

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As an ex employee I can say they are atrocious to work for, they don't really care about customers just profit margins. You get warnings for not selling enough batteries, cards, gift wrap or kinder eggs. You will be asked for your email address for non existent competitions ie win £100 of entertainer vouchers. Stores are marked down for giving refunds so even if you are owed one they will do everything possible not to give you one. Company hides behind its 'ethical' values which I found don't exist poor company, poor management and a disrespectful CEO who when he visited my store twice in 4 years never even took the time to say hello! That just about sums it up, no time for the minions that are nicely building up his multi million pound empire! We also had to throw over 200 kinder eggs away which were past their due by date! Staff have them the manager laughed we're not allowed to do that and threw them all in the bin after smashing them all up! Stockport Entertainer I wouldn't recommend it all.”

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Posted 6 years ago

“Great products, upto date, competitively priced, great communication.”

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Posted 6 years ago

“Good advice and friendly staff”

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Posted 6 years ago

“Competitive prices and very quick delivery. Great!”

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Posted 6 years ago

“Tried to return something. Customer service not responding to emails. Poor management”

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Posted 6 years ago

“Shocking customer service in the Hanley store. Totally unhelpful staff with a serious lack of customer service skills. I can only imagine thay head office have a huge back log of complaints to deal with as an email sent over a week ago and in still waiting on a reply. Would not recommend.”

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Posted 6 years ago

“I will never go to the Preston branch again, very rude, arrogant and incompetent manager who refused to refund a faulty toy. Took over 40 minutes to get refund as manager refused to believe that it was faulty. Would not test toy in infront of me but went behind in warehouse to test. Even threatened to remove me from the store with faulty toy and told me to phone customer service for refund. Manager has NO customer care or compassion at all, I think he needs to go on a training course again before he has any interaction with customers. He even accused me of giving back toy with missing parts, he finally realized it was all present when I asked him to check box on shelf. No apology given at all by the arrogant store manager. I will AVOID buying from this company in the future, as giving refund for faults is a problem for them. I wish I could give zero stars to this company.”

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Posted 6 years ago

“Zero Customer Service”

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Posted 6 years ago

“again problems still not sorted on the website after sending an email. i get an email telling me my stuff is in stock but im not aloud to buy it WHY because again for the last two or more months they have still not fixed the part of the check out where you PAY BY CARD... you pick the type of card then fill in the details TILL YOU COME TO THE DATE PART unless your card only goes to MAY and not after YOU WILL NOT BE ALOUD TO BUY ANYTHING FROM THE SHOP ONLINE one star is far to good for a company this size comunicated via email as usual live chat didnt work OH I WONDER WHY oh due to high demand says it all really”

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Posted 6 years ago

“I ordered an item on line and it said the order had failed. I tried again with the same result, to the try one last time using a different payment method. Each time it failed, each time I have been charged, and I have to try to get a refund. On top of this I phoned the local shop explaining the situation asking if they could reserve the item, to which they said no but speak to customer service who can process the order. Twenty minutes waiting to get through to customer service to be told no they couldn’t although they phoned the store to get the same answer. So no order and waiting for £150 refund.”

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Posted 6 years ago

“Do not order online!! Hermes left my parcel out side my house behind a bin.. I have no front garden and live by. Two main roads.. Entertainer resent items which was good but an item was then out of stock and missing an item after phone calls and emails I've not had any apology come satin nothing I ordered 3 weeks ago and still waiting for my last item”

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Posted 6 years ago

“Ordered from the website for delivery to store. Wrong order sent. Was told it’s always been out of stock. Very poor service.”

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Posted 6 years ago

“Very poor service staff say one price when you get to till it's twice as much as they said. do not shop they”

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Posted 6 years ago

“Very helpful and happy staff at the Hemel branch Especially Benjamin at the checkout, he made our day.”

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Posted 6 years ago

“I’m son had a clay volcano toy that was out of its box fall on him just missing his eye!- the staff were clueless in dealing with the situation! I’m extremely upset with the lack of care, staff training and complete ignorance of staff! Never shopping there again!!!”

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Posted 6 years ago

“Had a problem with item booked on line spoke to Nial at truro shop ,he sorted it out with them ,polite and efficient.”

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Posted 6 years ago

“Great stock for great price.”

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Posted 6 years ago

“I have shopped here since my kids were born. Really recommend mummys and daddys useing them for their kids presents. They do some fantastic toys at incredible prices.fast delievery and always very well packed.”

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Posted 6 years ago

“Easy order.for collection online. Staff very helpful when I went to collect my items.”

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Posted 7 years ago

“I ordered a trike to be sent to my grandson in New Zealand (they are so expensive over there, so cheaper to send from UK). It failed to arrive after 2 months. DHL, the carriers were useless, but staff at the Entertainer were really helpful and gave me a full refund. Would definitely order from them again if I want to send something to NZ.”

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Posted 7 years ago

The Entertainer is rated 2.8 based on 110 reviews