“Appalling customer service at the Horsham store.....will not refund on a faulty product basically called me a liar.
Will not be using again and woukd advise others to shop elsewhere.”
“This store is amazing as I had said before but yesterday I went on to the sale and saw the amazing price I was extremely excited in till I started to add things to my cart and the site crashed and I left and went back the next day and there was nothing left”
“Entertainer made me happy and my younger brother happy because your shop workers are so fun ,hardworking and enjoyable people.and you price are the best price out of any other toy I know .you also have a huge variety of learning toys from books to puzzles and more. Your delivery price are extremely cheap and your click and collect work so well and it is so simple”
“Received an E mail to say sale on. Logged into my account, added a number of items to my basket and just as I went into it to order and pay the sit crashed . Did this 5 times and gave up. When I went back in later on nothing was left. Massively disappointed and frustrated. If issues with a website, take it down and fix it properly so everyone doesn't waste their time. Very poor customer service.”
“As an ex employee I can say they are atrocious to work for, they don't really care about customers just profit margins. You get warnings for not selling enough batteries, cards, gift wrap or kinder eggs. You will be asked for your email address for non existent competitions ie win £100 of entertainer vouchers. Stores are marked down for giving refunds so even if you are owed one they will do everything possible not to give you one. Company hides behind its 'ethical' values which I found don't exist poor company, poor management and a disrespectful CEO who when he visited my store twice in 4 years never even took the time to say hello! That just about sums it up, no time for the minions that are nicely building up his multi million pound empire! We also had to throw over 200 kinder eggs away which were past their due by date! Staff have them the manager laughed we're not allowed to do that and threw them all in the bin after smashing them all up! Stockport Entertainer I wouldn't recommend it all.”
“Shocking customer service in the Hanley store. Totally unhelpful staff with a serious lack of customer service skills. I can only imagine thay head office have a huge back log of complaints to deal with as an email sent over a week ago and in still waiting on a reply. Would not recommend.”
“I will never go to the Preston branch again, very rude, arrogant and incompetent manager who refused to refund a faulty toy. Took over 40 minutes to get refund as manager refused to believe that it was faulty. Would not test toy in infront of me but went behind in warehouse to test. Even threatened to remove me from the store with faulty toy and told me to phone customer service for refund. Manager has NO customer care or compassion at all, I think he needs to go on a training course again before he has any interaction with customers. He even accused me of giving back toy with missing parts, he finally realized it was all present when I asked him to check box on shelf. No apology given at all by the arrogant store manager. I will AVOID buying from this company in the future, as giving refund for faults is a problem for them. I wish I could give zero stars to this company.”
“again problems still not sorted on the website after sending an email. i get an email telling me my stuff is in stock but im not aloud to buy it WHY because again for the last two or more months they have still not fixed the part of the check out where you PAY BY CARD... you pick the type of card then fill in the details TILL YOU COME TO THE DATE PART unless your card only goes to MAY and not after YOU WILL NOT BE ALOUD TO BUY ANYTHING FROM THE SHOP ONLINE one star is far to good for a company this size comunicated via email as usual live chat didnt work OH I WONDER WHY oh due to high demand says it all really”
“I ordered an item on line and it said the order had failed. I tried again with the same result, to the try one last time using a different payment method. Each time it failed, each time I have been charged, and I have to try to get a refund. On top of this I phoned the local shop explaining the situation asking if they could reserve the item, to which they said no but speak to customer service who can process the order. Twenty minutes waiting to get through to customer service to be told no they couldn’t although they phoned the store to get the same answer. So no order and waiting for £150 refund.”
“Do not order online!! Hermes left my parcel out side my house behind a bin.. I have no front garden and live by. Two main roads.. Entertainer resent items which was good but an item was then out of stock and missing an item after phone calls and emails I've not had any apology come satin nothing I ordered 3 weeks ago and still waiting for my last item”
