The Entertainer Reviews

Name: The Entertainer
Rating: 2.74

2.7 Rating 113 Reviews

44 %

of reviewers recommend The Entertainer

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Metrics

2.7

Based on 113 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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The Entertainer 1 star review on 15th September 2024

The Entertainer 2 star review on 6th October 2022

Kristina Kukec

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service! Was told all my order was in stock and available for click and collect. Then a few hours later got an email saying 5 days delivery.I tried calling I tried emailing but got no where. Only response was tripadvisor review. Asked for all my details and still 5 days later heard nothing. Go elsewhere.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service. Purchased over £200 worth of toys on a Sunday for my daughters birthday the following weekend, on the day of delivery I received a email saying my order was cancelled and a new order was raised but half the stuff was missing, and delivery would be the following Monday as the items I had ordered was out of stock. To add insult the 10% discount I had on my original order was removed. I called to complain the man I spoke to was useless he couldn't care less he clearly didn't like his job and has had no customer training so I cancelled my whole order. Now waiting for 5 days for my refund and I have no money for my daughters birthday. After I received my cancellation email I looked on the entertainer website to see everything I originally ordered was still for sale. Disgusting company!! Avoid at all costs.”

Helpful Report

Posted 3 years ago

“I have no words to describe my dissatisfaction with this 2022 entertainer. You added only fine dining restaurants. you canceled all the bars and restaurants that were there all these years, not to mention the offer for my birthday😑 sent me an email that I have free mani pedi, drinks for my birthday, and when I open the app there are 10 restaurants and out of 10 restaurants, only three have an offer for my birthday. really wasted money for this app from next year we won't even use entertainer again. and that's what you get for 700aed pure disappointment”

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Posted 3 years ago

“Dont buy from them customers service rude not helpful at all cant refund as systems always down or upgrade yer right ..very vety disappointed i will never buy from them again”

Helpful Report

Posted 3 years ago

“Customer service was shocking, staff member tried to argue and was generally very rude. The entertainer is a shop we will not return to and I will spread the word with other mum friends.”

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Posted 3 years ago

“Daughter chose a toy which she had been asking for a few weeks which was part of a display in Bromley where they encouraged children to play with them. Quality isn't good. First toy we took home stopped working, I went back to Bluewater and swapped as it was tested and the toy confirmed not working. Brought replacement home and it didn't work at all. When I returned replacement they tested and got working. I explained I wanted to return as clearly temperamental and wasn't cheap. Was told they won't allow me to exchange for another toy. Staff were rude and were laughing amongst themselves at me when I was trying to explain to them the situation with the toy. I felt completely judged and the tone of their conversation was implying I was just trying it. Bluewater needs to work on their customer service, and review the quality of toys they are selling and promoting at the front of the stores!”

Helpful Report

Posted 3 years ago

“Absolutely shocking customer service! Parcel arrived late in December missing there delivery deadline. Taken until February to receive a refund which isn’t even a full refund! DO NOT BUY FROM THE ENTERTAINER”

Helpful Report

Posted 4 years ago

“Awful customer service. Order was supposed to be delivered 22nd. Spent all morning on the phone, requested a call back at 9am. Used the chat service which cut off as an assistant joined the chat after queuing from 32 people. Never got the call back so rang again and was on the phone for an hour and 2 minutes before connected to the lovely Alicia, I say that loosely. She told me to wait for my parcel or cancel it and wait 6 weeks for my money back. Requested a call back from a manager which will take another 48hrs apparently. Shocking shitshow of a company”

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Posted 4 years ago

“Very happy. Prompt delivery on time. Looks like everything is there too”

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Posted 4 years ago

“I've placed an order with them that they have taken money from my account for yet they haven't even processed my order, being completely ignored by customer service as won't reply to my emails, chat messages and can't get through on customer service phone line, it was also ment to have been delivered and it's still in progress according to there tracking.”

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Posted 4 years ago

“Excellent company with good offers and prices”

Helpful Report

Posted 4 years ago

“They've gone down the toilet. I've been purchasing entertainer for 6 years but this year they have made changes that have completely wrecked it. They made me buy the UAE bundle (all inclusive) for almost 700 aed!!! I purchased it in October 2021 and unlike previous years your membership starts 12 months from date of purchase. So I've purchased in 2021. My membership starts in 2021 but all my offers not valid until 2022. Does that even make sense??!!! I've literally purchased an app for almost 700 aed that literally does absolutely nothing. What's worse is their customer service. Literally of no use or help. Just send generic replies and provide no solution. I contacted them on numerous occasions for 3 days and I was told someone from their technical team would contact me. Nothing! No one has contacted me. I just want my money back. My advice to all of you. Don't spend a penny buying the app. You won't be able to use a single offer for atleasf 2 months!!! But your membership will start now!!!”

Helpful Report

Posted 4 years ago

“Peter Toffs (store manager) and Lynn Jones. Absolute credit to the Keynsham store. Went above and beyond to get me an item that was out of stock in store. They got it from Salisbury !!! Incredible. Very very happy customer. So friendly, Kind and Caring. Thank you so much.”

Helpful Report

Posted 4 years ago

“Absolutely dreadful experience. Wanted an iden versio chase, 1/6 chance of chase. Ordered 6, got 6 commons no chase. Other customers got multiple chases in one order and now putting a £10 item on ebay for £60+, 1 parcel got lost, £12 lost in postage. Will never order from them again”

Helpful Report

Posted 4 years ago

“Little Tykes car never turned up for my Grandsons 4th birthday, then was lied to, two different stories from them, avoid like the plague”

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Posted 4 years ago

“Been to the store in Harlow and have found the sales staff very friendly and helpful. The prices are very reasonable as well and plenty of stock”

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Posted 4 years ago

“Service is degradation, no credibility Very bad customer service I will never recommend to buy it.”

Helpful Report

Posted 5 years ago

“Good evening, today I received the toy that I waited for several days, but I'm sorry to say this, but it is a complete scam, the product that you offer and the photos that you put on the web is not what you send.”

Helpful Report

Posted 5 years ago

“Terrible Customer Service I have bought a toy for my daughter's birthday. It was supposed to be arrived one day before her birthday. I have contacted them twice via chat as the tracking number they have provided is not working. They said they'd contact warehouse and courier but no reply after a week. Second time they have ended chat session without any resolution, without answering my question. The item is already overdue and I have no idea when I'll receive it.”

Helpful Report

Posted 5 years ago

“The Wrost deal you can get the support is very unprofessional After purchasing for 100$ nothing works after 2 weeks The only solution proposed is to delete and reinstall the app A case for fraud is open with my bank service”

Helpful Report

Posted 5 years ago

The Entertainer is rated 2.7 based on 113 reviews