The Trade Centre Wales Reviews

Name: The Trade Centre Wales
Address: Euro Centre, Neath Abbey Business Park,, Neath Abbey
Rating: 4.39

4.4 Rating 699 Reviews

85 %

of reviewers recommend The Trade Centre Wales

Company Reviews

Questions

Metrics

4.4

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01792814300

Email:

marketing@thetradecentrewales.co.uk

Location:

Euro Centre, Neath Abbey Business Park,
Neath Abbey
SA10 7DR

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The Trade Centre Wales 2 star review on 15th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sales staff were very helpful and supportive in choosing my new car. It was efficiently coordinated with a positive result. I was dismayed however that on its first journey the engine light came on and a message alerting me that the engine needed to be repaired. Initially I was in a panic and very angry. I returned the car and made a complaint. I was dealt with compassionately and was directed to Customer Service. Within the hour a mechanic had checked the car and a fault was found with the catalytic converter. As it within the 28 day warranty they immediately booked a date and time to complete the repair offering a courtesy car if one was available. I am grateful for their support however, I fail to understand how the car could be sold to me with such an obvious fault. The car had passed an MOT the day before pick up and their mechanic had given the car a full check. I hope this situation is not repeated for any other customers as it causes such distress.”

Helpful Report

(Neath) - Posted 4 years ago

“Very friendly and helpful”

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(Neath) - Posted 4 years ago

“Another new car from Trade Centre Wales making 7 in total As always the team have been amazing looking after us and ensuring the car we bought was suitable for our needs. Sales manager Gavin was outstanding as usual along with Andy the sales rep No plans to change the car in the near future but would definitely not hesitate in returning if I change my mind Fab car fab team and fab service”

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(Neath) - Posted 4 years ago

“The 2 Richards are fantastic Richard on the floor and Richard Burton in office could not have done any more for me. Thank you”

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(Neath) - Posted 4 years ago

“Staff very friendly and helpful”

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(Neath) - Posted 4 years ago

“The Trade Centre made the whole experience easy and a pleasure to be part of, no pressure from sales, no silly comments just good advice and very helpful, I bought a Mercedes A160, a lovely car. The whole experience was a pleasure.”

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(Neath) - Posted 4 years ago

“Excellent by all cannot do enough for you”

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(Neath) - Posted 4 years ago

“Very pleased with the service. Hate being harrased by salesmen and we weren't, which meant we stayed. Paid outside our budget due to a healthy reduction from the listed price and very pleased with the end product. Only negative was the push for the extended warranty/service. Signed paperwork which was sent off even though we stated we will think about it and let them know the following day. Day of collection, signed paperwork stating that we didn't want the warranty/ service offer but both sets of paperwork were retained.”

Helpful Report

(Neath) - Posted 4 years ago

“Lovely team. Very professional and great help.Would recommend to others.”

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(Neath) - Posted 4 years ago

“Great experience for my first car. Great staff really helpful.”

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(Neath) - Posted 4 years ago

“Staff were fab but….. picked my car up yesterday everything fine, work today and I’m currently waiting for the RAC.”

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(Neath) - Posted 4 years ago

“Service 10 out of ten”

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(Neath) - Posted 4 years ago

“Had a great experience today. As usual the guys give a no pressure sale. They (Nathan)found the car I wanted and sorted everything from there! Brilliant”

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(Neath) - Posted 4 years ago

“The showroom is clean and there are sanitisation stations all over which is great! The process was easy to follow. Best of all, dealt with Connor who was incredibly helpful and made sure we had everything we needed. Wasn't pushy or overselling or anything like that at all. He was always able to give more information when needed! Honestly wouldn't have bought the car if not for Connor, he was so helpful and it made the whole experience so much more enjoyable! He's definitely a credit to TCW as a whole!”

Helpful Report

(Neath) - Posted 4 years ago

“I came in to trade centre wales to upgrade my car and was greeted by Nathan a new employee, Nathan was professional and willing to find the right car for me. Ross and Ben were also very helpful, after a few hiccups we got there and I drove away with my new car. Thank you Trade centre wales”

Helpful Report

(Neath) - Posted 4 years ago

“This is my second car with trade centre wales , and always had great sales person, that dealt with any questions I had about the car I bought, top class service , very polite and professional all the team was , I would highly recommend them”

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(Neath) - Posted 4 years ago

“Great service very professional Mr convoy listened to what we wanted with no pressure 👏 . We bought the car in under 1 hour fast quick and will definitely go back,we bought our last 1 from them and what a great car .we'll done 10/10”

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(Neath) - Posted 4 years ago

“Amazing service!!!!”

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(Neath) - Posted 4 years ago

“Staff were polite and helpful. Loads of cars to choose from. Would recommend for car buying experience.”

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(Neath) - Posted 4 years ago

“Richard excellent polite as was everyone who I was talking to”

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(Neath) - Posted 4 years ago

The Trade Centre Wales is rated 4.4 based on 699 reviews