The Warehouse Reviews

2.1 Rating 266 Reviews

25 %

of reviewers recommend The Warehouse

Company Reviews

Questions

Metrics

2.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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How quickly does The Warehouse resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 47% of reviewers feedback is The Warehouse takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

87.50%

Industry Average

“ The self-service checkout would not accept my Bonfire card and I asked an attendant for help. ”

- Shirley Willcox

“ Sent an image via printicular to The Warehouse Matamata and was most impressed that they bothered to call me (within an hour of the order being placed) to let me know there would be a delay due to ink and check how quickly I required the item. Thanks guys Great Service :) ”

- Anonymous

“ Have just had the best shopping experience again at your Queenstown branch, - many thanks to Jodi today for going above & beyond helping my elderly mother with her furniture purchase. Any business is only as good as the people the customer deals with… Well done Jodi & many thanks for your kind, cool & awesome service! Give that girl a pay rise!! ”

- Rachael Wilson

The Warehouse Reviews

Customer Service - Good