Thomas Sanderson Reviews

1.5 Rating 82 Reviews
9 %
of reviewers recommend Thomas Sanderson
1.5
Based on 82 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
Read Thomas Sanderson Reviews
Thomas Sanderson 1 star review on 27th July 2022
Anonymous
Thomas Sanderson 1 star review on 27th July 2022
Anonymous
Thomas Sanderson 1 star review on 27th July 2022
Anonymous
Thomas Sanderson 1 star review on 27th July 2022
Anonymous
Thomas Sanderson 1 star review on 27th July 2022
Anonymous
Thomas Sanderson 1 star review on 16th October 2020
Alga
Thomas Sanderson 1 star review on 16th October 2020
Alga
Anonymous
Anonymous  // 01/01/2019
I spent over £4,000 installing pleated blinds in my conservatory in 2011. The came with 5-year guarantee. One of the motorised roof blinds has stopped working so I called Sanderson assuming they would repair it but at my own cost as they were out of guarantee. I was told that they could not help me as do not offer a repair service and there are no installers in my area. What sort of company offers no after sales service? I was fully prepared to pay for the cost of fixing them but now find I cannot get them repaired. So anyone considering installing Sanderson blinds should be warned that once they are out of guarantee, they cannot be repaired and you will be faced with having to buy a replacement set.
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Posted 1 year ago
I wish I could give 0 star. They are really unprofessional company. I have place order and they took half the invoice money. Wait 5 week for installation day, I have received few email just before that day to confirm installation day and just few minutes before the time on the day. Installer person text and cancelled the appointment. Then it take 4 week for next appointment and on that day they came without my shutters and instead tell us the one we made it wouldn’t fit and we need to remeasure your windows or we can cancel your order. Still I haven’t got my money back too. I recommend stay away from this company. There are many better people can do your work.
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Posted 1 year ago
Not quite sure why this company has such good reviews. It's why we chose them initially but all I can think is that they're a scam. They're along the lines of double glazing companies, they'll send around a sales person when you make an enquiry. This sales person will be very nice and friendly but will know absolutely nothing about what is actually possible as they're not the ones who will do the work. The person we had gave us one quote, then we asked her about some additional blinds which meant she had to re-quote. She then tried to charge us more for all the individual blinds instead of just adding on an additional blind until we queried the price as our first quote was valid for 3 months. We liked the blinds so decided to go with T.S and paid our deposit. We then had the specialist surveyor around (the people that should actually be sent around in the first place since they know what's actually possible!). This guy turned around and said the measurements the first woman gave were wrong (in a few places!) and some of the windows were too large to have 1 blind on it. He wrote down that we were miss-sold and said that someone would get in touch with us. No one has got in touch with us! We had to call them and ask for the surveyor to call us and discuss our options, we were told that he would call us but still haven't had a response. It's nearly a month later and they still have our deposit. This is terrible service, avoid this company! *Update: Called for refund and was told it was "requested yesterday as we can't fulfil your order as requested" So the surveyor couldn't be bothered to talk us through other options, no one called us to tell that the order was just being cancelled and it took them over a month for which I've been charged on credit card and still have to wait 10-14 days to get it back. FAIR WARNING, DO NOT USE THIS COMPANY!!
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Posted 1 year ago
Absolutely disgusting Had to have a second appointment with a design consultant because the first one was deficient in giving me the appropriate information. She was also extremely difficult to contact by phone despite having given me her mobile phone number. Installer had to also come twice as he initially came after the initial design consultants visit and I had not been given sufficient information for him to proceed. Finally installed on a very rainy day and the wrong colour brackets were installed instead of the ones I had ordered Have tried to contact company umpteen times this morning with no success AVOID THIS COMPANY LIKE THE PLAGUE Dr Tilly
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Posted 1 year ago
We bought a house with sudette blinds this year. One of the blind is broken. The system has been installed 3 years ago. I contacted your customer service and they told me you were not providing after-sales services... How is it possible? How do I do to get my blind fixed? Please advise
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Posted 1 year ago
Do not spend thousands of pounds on Thomas Sanderson blinds if you expect any kind of after sales service. They do not give any help or advice, in fact they are just not interested in any problems that you have. They just offer to quote you for new blinds!!! WORSE COMPANY EVER
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Posted 1 year ago
If I could give zero star I would. The after sales service is truly appalling. Recently we wanted to redecorate which meant removing and re-fitting the window and electric roof blinds to clean them. TS we’re not able to assist nor were they able to provide details of companies who could help. There was no user guide or instructions for the clips. If we had spent a modest amount of money I could forgive the poor after sales service but we spent nearly £10,000 and for that I would expect at least a user guide and the ability to buy spare parts! DO NOT purchase unless you have all the information about your blinds to take you long into the future
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Posted 1 year ago
Do not use, they take your money but don't deliver items. No one calls back. Really poor customer services. They seemed professional when selling but just cowboys
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Posted 1 year ago
Several blinds didn't fit, some were substandard and others unfit for purpose. Customer services do not want to know. Complaint is passed to 'management', who do not respond.
Thomas Sanderson 1 star review on 27th July 2022 Thomas Sanderson 1 star review on 27th July 2022 Thomas Sanderson 1 star review on 27th July 2022 Thomas Sanderson 1 star review on 27th July 2022 Thomas Sanderson 1 star review on 27th July 2022
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Posted 1 year ago
Worst service I’ve ever encountered. I don’t often post reviews but it’s been 6 weeks and we still don’t have the blinds open we ordered (the set they tried to install 3 weeks ago had a manufacturing error they realised after a week) and no one has provided a solution or replacement blinds no matter how much we chase. If anything goes wrong they just don’t deal with it. Avoid at all cost. We are now having to start the process over again with a new company. Don’t waste your time.
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Posted 1 year ago
I would not have even given this Company one star had it not been the only way to write a complaint. We had the whole house fitted with shutters (18 windows) around 10+ years ago. Some of the installation workmanship could have been better but was acceptable. My gripe is that a visitor has accidentally broken one of the shutters. Having telephoned TS I was told that they would be able to repair it and as I expected I would need to pay for it. Having heard nothing I phoned today to be told that I had been given incorrect information and even though I was prepared to pay for it their policy is not to do this. When I asked to speak to a team manager I was told that there was no point as they would reiterate what I had been told. I would NEVER recommend TS again and my advice to anyone thinking of installing shutters is STAY CLEAR OF THEM.
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Posted 1 year ago
Dont get intouch with you. Taken our deposit but heard absolutely nothing...no receipt..nowt. Ordered a canopy on 18th may , should of been in contact with us within 7 days but heard nowt. Called 3 times to be told we'd hear within 48 hours...heard nowt. Emailed twice..no reply..never known a company like it..disgusting...only wished we'd gone to Hillary's blinds now..better the devil you know. Trying to get a full refund. If only someone would just keep us up to date.. J. Mealor. 🤬
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Posted 1 year ago
You won’t print this as I’ve tried before. Sold on false pretences that shutters are guaranteed for 25 years
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Posted 1 year ago
If you're thinking of buying expensive shutters, go elsewhere. Very poor after care. Initially we were happy with the shutters that were installed due to the quality of the build. However, due to circumstances beyond our control we've had to replace the windows in our home. Thomas Sanderson were not helpful in the slightest. Other firms that I have spoken to offer take down and replacement services to prevent damage to the shutters, not Thomas Sanderson who instructed me to use a third party (who they had no recommendations). On attempt to remove them, we had to leave the frames in place (after removing all the innards) as they were so tightly glued it would be not possible to remove without damage. I called up and asked if it were possible to purchase new frames (as apparently they build everything "Bespoke") but they were not interested and would only sell me entirely new shutters. Their after care service is quite frankly shocking and I would not have spent thousands of pounds on their products had I known how poorly they treat their customers.
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Posted 1 year ago
Recently one of our Duette blinds failed because of a broken cord. I Contacted Thomas Sanderson Customer Services Department fully appreciating that the blind was out of guarantee but was shocked to be told that they did not offer a repair service and, unbelievably, were not able to recommend any firms who could. I was so startled by this response I was moved to contact them again to check that the information I was given was correct considering the blind was supplied by a company, that according to their website, “is passionate about supplying custom made blinds - where service is at the heart of what we do” Sadly the response was the same coupled with a somewhat hollow apology. I then asked if I could be advised as to how we could remove the broken rebated blind as it was fixed to a French door making it difficult to use. Understandably the person on the other end of the telephone was not able to advise me how this could be done and offered to get someone to contact me with advice. Despite this reassurance I did not receive a follow up call. Fortunately, a local firm was first able to instruct us over the telephone how to remove the blind and then, despite not supplying it, were able to restring and replace the broken cord. I really appreciated this fantastic customer service and now wish I had purchased all our Duette blinds from a local firm instead of being seduced by a national company who totally failed me when I had a problem. In my opinion the quality of service offered by a business is not judged by the absence of problems but how they solve problems when they arise. Thomas Sanderson failed this test totally.
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Posted 1 year ago
DON’T ORDER. WORST CUSTOMER EXPERIENCE EVER! Absolutely the worst customer experience ever! And I’ve made the mistake of going back for more! Back in September last year we fitted shutters and blinds to half the house. Let down on the day. Nobody arrived. No call. Had to fight for days to get heard and got the area manager to come and fit them a couple of weeks later in the end. The installers were fantastic and pleased with the products but terrible service from head office. Was told it wasn’t normal. Stupidly we went back to finish off the house. Wish I’d never ever heard of Thomas Sanderson. Yet again having spent another £3k I’ve been let down. The installer called to explain. Not his fault. But absolutely no other installers in the area. No support for him. Head office couldn’t give a monkeys. No call back within 48 hrs as promised. Shouldn’t even have to wait 48 hrs anyway to have somebody apologise and rebook. Shocking. Supposedly a nationwide reputable firm. They are a Mickey Mouse operation. Steer clear. Do yourselves a favour. Not impressed. Still waiting to know when they plan on fitting my shutters and blinds. All I want is a date. And an apology would be a good start. Amateurs. Still waiting for them to sort it out!
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Posted 2 years ago
Don't buy if you want real after sales service.
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Posted 2 years ago
Product is good and fitted well. Unfortunately remotes stopped working and was told that cannot support product after expired warranty. People in customer service were less than useless. Absolute shambles to be told, no after marker support. My strongest suggest is DONT BUY THOMSON SANDERSON. I wish I had read these reviews before I paid out +£5000.
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Posted 2 years ago
Don’t !!! Dont !!! Go to this firm .second visit and still wrong shutters .fitter spent ages altering .brilliant guy .nobody calls you,phones you left in dark ,forget there customer services
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Posted 2 years ago
I don't believe that Thomas Sanderson ever intended to deliver the shutters I ordered, it's an awkward shaped window and think they just wanted to take my money and hold it for as long as possible. Salesman took my 50% deposit in May and said we should be able to get them installed in September - couldn't seem to get a survey done (first guy told me he'd been fired), finally did and was then given a new installation date of November 1st. Call in August to say he'd retired but hope that won't delay anything. Then a call in September to tell me actually they haven't even ordered the shutters yet and can't understand the measurements from either of the first Thomas Sanderson employees who had come out and would need to arrange another survey and that would mean shutters wouldn't be installed until at least Feb the next year maybe later.......after waiting weeks for that survey to be arranged and hearing nothing I realise they really just don't want to provide me with shutters and cancel in early October. Thought that was the end of it - but just received another call and email to day 'unfortunately my installation won't be happening today but will soon" Worse customer service I've ever received, no one seems to know what anyone else is doing. I'd suggest avoiding at all costs.
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Posted 2 years ago
Thomas Sanderson is rated 1.5 based on 82 reviews