Thomas Sanderson Reviews

Name: Thomas Sanderson
Address: Thomas Sanderson, Nottingham, United Kingdom
Rating: 1.56

1.6 Rating 99 Reviews

12 %

of reviewers recommend Thomas Sanderson

Company Reviews

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1.6

Based on 99 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Location:

Thomas Sanderson,
Nottingham
United Kingdom
NG42JR

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Thomas Sanderson 1 star review on 27th July 2022

Anonymous

Thomas Sanderson 1 star review on 16th October 2020

Alga

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utterly appalling, very poor product, multiple failures, fitters agreed there was a problem. The so called “customer Service” is beyond excreable - emails ignored, questions not answered, very rude staff on emails and the phone (when you can get through) - apparently, “Thomas Sanderson” no longer exists, and is now part of Hillary’s - which they seem to think means that any responsibilities/guarantees/obligations etc pertaining to the original Thomas Sanderson products are now null and void, and can be dismissed out of hand. Absolutely astonishing behaviour. I asked for a contact for someone more senior to deal with my issues and was told to “look on the website”.”

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Posted 5 months ago

“We have 8 blinds fitted and one stopped just under three month time. Customer service has been absolutely poor, not thinking about consumer. After about 4 weeks we had an appointment for a WhatApp video call with the company who had a look but thought it could be fixed by a technician. After about 3 week we were given an appointment for a technician visit. He came and took only a minute to say the blind has to be replaced. He ordered a blind and we are waiting to hear when the new blind could be fitted. Customer service couldn't contact the fitter and now we are waiting yet again!! They don't realise we are working and have other things to attend to, and we have to be at home which may mean we have to reorganise our work!! There communication system is appauling, they don't seem to sort out problems ASAP keeping customer in the forefront! I would not go for this company in the future!! I hope the owner(s) will read these feedback and try and do something about it!!! Tony”

Helpful Report

Posted 8 months ago

“We had shutters and blinds for our newly renovated property installed which we paid a lot of money for but unfortunately did not have the end product we were expecting, we have three downstairs windows on the front that are not matching, raised this as a concern and asked for a visit to have a look all we had was an email advising they have concluded that the items are correct. The shutters which were installed looked to be installed to an high standard, later identifying issues reported to customer services promised we would that we would be called back still waiting!! Unfortunately we were sold the dream but it’s not what we got. If you decide to use them please be careful.”

Helpful Report

Posted 11 months ago

“Very disappointing service, expensive roller blinds due to be fitted on 23rd January, delayed to 3rd March, our new home will now have bare windows, should have gone to Blinds 2 Go or some other online company which deliver within a day or two, not weeks. To add insult to injury, very poor communication, no one contacted us to keep us up to date, we had to do all the chasing. WOuld never use this company again, NOT RECOMMENDED”

Helpful Report

Posted 1 year ago

“Absolutely dreadful service. Orders blinds, 3 weeks later engineer turns up with only two blinds. He expected their customer service would be in touch as blind was no longer being made. I put in a complaint and received apologies and assurance of recompense. Assured that customer service would be in touch. I hear nothing. No invoice of new blind. I call to complain again and once again I receive apologies and recompense I am assured new I would get a call before engineer comes to fit remaining blind and the next again another call after blind fitted along with email invoice. Blind fitted next day but no other contact. Months later out of the blue get a call asking me to pay remaking balance. One I have no idea what that balance is and two no apology for poor service. I explain the situation and how the service I received has been terrible to be told that my blind was successfully fitted so I need to pay and as a gesture of good will they are taking £50.00 off the balance. I explained that is not acceptable to be told by a very patronising customer service advisor the exact same thing as she has already said and then had the nerve to try to talk over me. Do not use this company!!!!”

Helpful Report

Posted 1 year ago

“I can understand that people are happy with Thomas Sanderson blinds when they first get them, but BEWARE they do not support ANY problem large or small once the guarantee has expired. Do not use this company. Two of the seven blinds began to fail shortly after the 6-year guarantee. Thomas Sanderson do not take ANY responsibility once the 6 year guarantee has expired and will not send an advisor to fix any problems as "it is not a service they provide". They refuse point black. When I call other professionals or companies to fix the blinds they will not touch blinds that are not installed by themselves. So effectively Thomas Sanderson blinds, once they have any minor faults after 6 years, become a problem that I haven't yet found a solution to. Extremely passive aggressive company who will not assist a person willing to pay for service. I do not know if I will have to install new blinds, yet they are in good condition to look at but malfunctioning. Carefully consider if you are willing to risk blinds that are only covered for 6 years. Very aggressive staff faced with this problem they cannot solve (it is a company problem, I'm sure they can see the answer but have their hands tied).”

Helpful Report

Posted 1 year ago

“I had faulty blinds in my kitchen. When they were fitted two years ago, I complained about the material as it was ripping. They said it was my fault and wouldn’t help any further! Two years on, I got a TS designer to measure up for some shutters. I asked him to look at the issue and he agreed the fabric was faulty. I went back to TS and they agreed it should be replaced and the women two years ago shouldn’t have said what she said! I was chased numerous times to pay a deposit for the shutters but I refused to pay and give TS any more money until the replacement blinds were being fitted. I then had a call from the fitter saying everything was sorted and would all be fitted no charge. I then got an email saying the balance for the shutters was zero to be paid. I presumed this meant that because of the problems with the blinds and that it took two years to resolve they were given me the shutters as a good will gesture. Both shutters and blinds were fitted. The fitter was excellent! Yesterday I was called to say I owe the full amount for the shutters and if I didn’t pay they would seek the money through debt collectors! I explained the situation and they said because I signed the initial payment regardless it was on me. However when they seeked payment I always said I would not pay anything until everything was resolved. They said I had signed to say everything was fitted correctly but I was not even there when the fitting was complete so it was not me!”

Helpful Report

Posted 1 year ago

“Very disappointed in quality and service. A sales rep advised me that although the blinds wouldn't be blackout they would at least remove 80-90% of the light. He also confirmed that the blinds would be a good fit with no gaps. The blinds have some significant gaps and block very little night. They were fitted whilst we were away and two of the three blinds were faulty and/or didn't fit. They replaced them. However the new set still do not fit or work correctly. Upon fitting I requested a refund and that they be removed. This was several weeks ago and despite chasing we are continuing being fobbed off. We have spent a considerable amount of money on these blinds and we are extremely disappointed about the service Thomas Sanderson has provided.”

Helpful Report

Posted 1 year ago

“Do not use this company, poor service, poor product and bullying staff when you challenge them”

Helpful Report

Posted 1 year ago

“We have been bitterly disappointed with manual overhead blinds installed in 2023 that simply don't work properly, getting stuck often. There were problems from the start, and now Sanderson sent us a longer pole, which does not solve the issue at all (see the videos, one with their technician witnessing the fail in the background). Their technician visiting told us it was a mistake for them to have put in manual blinds as these should be motorised. We are under guarantee and offered to pay the difference for the upgrade but Sanderson refused, saying we'd have to pay the entire price again! They ignored an arbitration service request so we have sent them a letter before action, no answer. I expect will see them in the small claims court unless they read their reviews and are concerned about public image.”

Helpful Report

Posted 1 year ago

“Not what I wanted…plus the measurement was wrong. Promised to come and check…but then, wanted the photos… It is now, one year !!,”

Helpful Report

Posted 1 year ago

“Like many of the reviews below a very mixed experience. Lots of attention to get the sale, delays with survey, confusion regarding fabric swatches and then the installation …. Arrived on time but when blind packaging opened there were no fixing brackets for any of the blinds. This, apparently, was not unusual as the installer had used all his spare brackets. So after a long house restoration involving multiple trades - the blinds caused the most inconvenience and annoyance. Wouldn’t use again -or recommend TS and its subsidiaries (Hilary’s etc)”

Helpful Report

Posted 1 year ago

“I spent over £4,000 installing pleated blinds in my conservatory in 2011. The came with 5-year guarantee. One of the motorised roof blinds has stopped working so I called Sanderson assuming they would repair it but at my own cost as they were out of guarantee. I was told that they could not help me as do not offer a repair service and there are no installers in my area. What sort of company offers no after sales service? I was fully prepared to pay for the cost of fixing them but now find I cannot get them repaired. So anyone considering installing Sanderson blinds should be warned that once they are out of guarantee, they cannot be repaired and you will be faced with having to buy a replacement set.”

Helpful Report

Posted 3 years ago

“I wish I could give 0 star. They are really unprofessional company. I have place order and they took half the invoice money. Wait 5 week for installation day, I have received few email just before that day to confirm installation day and just few minutes before the time on the day. Installer person text and cancelled the appointment. Then it take 4 week for next appointment and on that day they came without my shutters and instead tell us the one we made it wouldn’t fit and we need to remeasure your windows or we can cancel your order. Still I haven’t got my money back too. I recommend stay away from this company. There are many better people can do your work.”

Helpful Report

Posted 3 years ago

“Not quite sure why this company has such good reviews. It's why we chose them initially but all I can think is that they're a scam. They're along the lines of double glazing companies, they'll send around a sales person when you make an enquiry. This sales person will be very nice and friendly but will know absolutely nothing about what is actually possible as they're not the ones who will do the work. The person we had gave us one quote, then we asked her about some additional blinds which meant she had to re-quote. She then tried to charge us more for all the individual blinds instead of just adding on an additional blind until we queried the price as our first quote was valid for 3 months. We liked the blinds so decided to go with T.S and paid our deposit. We then had the specialist surveyor around (the people that should actually be sent around in the first place since they know what's actually possible!). This guy turned around and said the measurements the first woman gave were wrong (in a few places!) and some of the windows were too large to have 1 blind on it. He wrote down that we were miss-sold and said that someone would get in touch with us. No one has got in touch with us! We had to call them and ask for the surveyor to call us and discuss our options, we were told that he would call us but still haven't had a response. It's nearly a month later and they still have our deposit. This is terrible service, avoid this company! *Update: Called for refund and was told it was "requested yesterday as we can't fulfil your order as requested" So the surveyor couldn't be bothered to talk us through other options, no one called us to tell that the order was just being cancelled and it took them over a month for which I've been charged on credit card and still have to wait 10-14 days to get it back. FAIR WARNING, DO NOT USE THIS COMPANY!!”

Helpful Report

Posted 3 years ago

“Absolutely disgusting Had to have a second appointment with a design consultant because the first one was deficient in giving me the appropriate information. She was also extremely difficult to contact by phone despite having given me her mobile phone number. Installer had to also come twice as he initially came after the initial design consultants visit and I had not been given sufficient information for him to proceed. Finally installed on a very rainy day and the wrong colour brackets were installed instead of the ones I had ordered Have tried to contact company umpteen times this morning with no success AVOID THIS COMPANY LIKE THE PLAGUE Dr Tilly”

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Posted 3 years ago

“We bought a house with sudette blinds this year. One of the blind is broken. The system has been installed 3 years ago. I contacted your customer service and they told me you were not providing after-sales services... How is it possible? How do I do to get my blind fixed? Please advise”

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Posted 3 years ago

“Do not spend thousands of pounds on Thomas Sanderson blinds if you expect any kind of after sales service. They do not give any help or advice, in fact they are just not interested in any problems that you have. They just offer to quote you for new blinds!!! WORSE COMPANY EVER”

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Posted 3 years ago

“If I could give zero star I would. The after sales service is truly appalling. Recently we wanted to redecorate which meant removing and re-fitting the window and electric roof blinds to clean them. TS we’re not able to assist nor were they able to provide details of companies who could help. There was no user guide or instructions for the clips. If we had spent a modest amount of money I could forgive the poor after sales service but we spent nearly £10,000 and for that I would expect at least a user guide and the ability to buy spare parts! DO NOT purchase unless you have all the information about your blinds to take you long into the future”

Helpful Report

Posted 3 years ago

“Do not use, they take your money but don't deliver items. No one calls back. Really poor customer services. They seemed professional when selling but just cowboys”

Helpful Report

Posted 3 years ago

Thomas Sanderson is rated 1.6 based on 99 reviews