Name: Thomas Sanderson
Address: Thomas Sanderson, Nottingham, United Kingdom
Rating: 1.45

“Ordered shutters in February ,still waiting to be fitted. Terrible customer service.wont ever buy from thomas sandersons or recommend to any one ever again .”

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Posted 2 years ago

“Can't recommend against this company enough, feell like I have been scammed”

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Posted 3 years ago

“Avoid at all cost. Ended up getting refund after 9 months of nothing. Customer services are bad. Customer contact is non existent and as for a 4 week promise, they can’t return a phone call in that time. John Lewis are half the price.”

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Posted 3 years ago

“Paid half as deposit on " bespoke" curtains. They were appalling! Uneven along the bottom. Pencil pleats were non existent. Weight in bottom didn't hold curtains straight. Pattern didn' t match from one curtain to the other. There were faults in one curtain. The curtains don't meet . Complained to their rep . She was horrifid and told customer service . When I rang them a rude girl shouted down the phone denying my rights and saying they will make some more curtains. I asked for someone to come and look at the dreadful curtains to which she eventually agreed. Watch this space......”

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Posted 3 years ago

“I wouldn’t go near this company, ever. Bought a property with their blinds fitted already for a not inconsiderable sum (the receipt was with the papers) but to clean behind the blinds requires a “slide tensioner handle” which the previous owners did not leave/have lost. Emailed customer services to be told that the latest design doesn’t require this tool, so “sorry we are unable to help on this occassion” (sic). Don’t waste your money as, when they next upgrade their design, your blinds will be unserviceable.”

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Posted 3 years ago

“I have made used this company several times and their fittings have been good. However I now need repairs and cannot get any help from them; this is not what I expect from a reputable company.”

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Posted 3 years ago

“The initial blinds that we paid £0000s for were great, service was fine, all was good. Then one of the blinds broke, these things happen. We were in warrenty so I rang up and all was fine. Someone came out to look at the blind, ordered parts and was due to come back. Someone else came back to fix a few weeks later but it needed restringed and was sent away mid sept 2020. Down hill at fast speed from there. Over the next 6-8 weeks I had to chase them no less than 5 times to see where my blind was. Turns out (eventually) that they had lost the blind! We were told countless story’s from its the reps fault, to its the manufacturers fault, to they have discontinued the blind and are looking for left over material, to the really convenient excuse of Covid. I am very reasonable, and patient, and completely understand the strains of the current climate so the loss of the blind I wasn’t annoyed at. The lack of customer service and communication was and is STILL my biggest bug bear. I have asked for repeated confirmation of what steps are being taken only to never have anyone ring me back! After spending £0000s on blinds it really leaves a distaste. My new blind was due to be installed finally last week and no one turned up. Understandably the recent lockdown may have played a part......but guess what I’m now really p*****d at?? No phone call to cancel at all. No contact AGAIN. If I am ever able to get my replacement blind in (by the way is my bedroom, great for privacy!!!!!) I will in future NEVER have Thomas Sanderson step foot in my house again!!!!!”

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Posted 3 years ago

“Terrible customer service, over priced and no communication between personal, i am having to constantly chase. Have had 3 installers who can not get the job done!! Been over 1 year now. Work still outstanding, they keep coming back to tell me things I already know. Their systems are never updated so parts never get ordered.. I have taken off multiple days from work to be at home for when they come only to be left disappointed as yet again the installer didn't have full job details.. I am utterly fed up.. my job is valued at over 10k..and the blinds do not function as required.. the app needs updating.. for a company that is supposed to be high end.. I would never recommend them”

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Posted 3 years ago

“Reading the reviews, I am thankful that the consultation visit didn't take place. Poor service.”

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Posted 3 years ago

“Been waiting over a year for our order to be finalised and fitted. Absolutely appalling customer service and no one ever returns your calls. Fed up with having to constantly chase for an update on my order. Do not use!! Worst company ever”

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Posted 3 years ago

“Awful, awful service. The consultation visit went smoothly but what followed was just ridiculous. It took another 4 visits for my curtains and blinds to be fitted due to the installer bringing the wrong blinds, not once but twice! To top it all off, on the last visit the installer damaged my plaster on the skylight and then tried to pretend that it wasn't him....2 months later and they have finally agreed to reimburse me for the £200 damage caused. I spent over £2,500 on their services and it was frankly pathetic.”

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Posted 3 years ago

“Beware! from start to finish, this company proved wholly inadequate. From the outset, service was poor; three visits were needed to measure for the blinds and when, nine months later, the fitter came to fit them, you guessed it they did not fit. In between, any attempt to communicate effectively with us was missed. I am relieved to have had my deposit back and to be free to go elsewhere.”

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Posted 3 years ago

“Absolutely shockingly bad 'service' from this company. Blinds due to be fitted February 2020; however, 1 blind completely wrong colour, 2 others incorrect size. Blinds then re-ordered and delivery and fitting arranged for Sept 2020. Fitter did not turn up, did not respond to messages and to cap it all the credit agreement was activated (by Thomas Sanderson), even I had no blinds and even though Thomas Sanderson knew the fitter had not turned up! Issue still rumbling on.....................I am not allowed to cancel apparantly.................even though they have messed up twice.......................SHOCKING way to run a company - DO NOT USE THEM”

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Posted 3 years ago

“Having spent over £2000 with an installation date booked in for today, no one has arrived, returned any calls or shown much interest. Shame on this company for their extremely poor care of their customers. All too attentive until that contract is signed but once your hooked in, they obviously do not care.”

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Posted 3 years ago

“After ordering shutters for two large patio windows back in July, the fitter visited in August and gave me a date for fitting two months later in October. On the day of the fitting, (which I’d arranged time off work for, taken curtains down etc; I had to call Thomas Sanderson to ask what time the fitter was arriving, only to be told my fitter had rescheduled my fitting, and hence would no longer be fitted on the day I’d been allocated in his diary some two months earlier. Nobody had communicated this fact to me. Id even had a post fitting email asking if I was pleased with my shutters. As of yet, I still haven’t been given a further date for fitting. I absolutely wouldn’t recommend Thomas Sanderson to anybody. They market themselves as a premium company, which enables them to charge extortionate prices; however their customer service sucks beyond belief. It seems the fitters run Thomas Sanderson, as opposed to the fitters being managed by Thomas Sanderson. The processes should be looked as a matter of urgency, as if you carry on treating your customers in this way you’ll end up with no customers as they’ll go elsewhere. From one disgusted customer who you have let down and disappointed.”

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Posted 3 years ago

“They quoted us 6-8 weeks. After 6 weeks, they told us one of the fabrics was unavailable, so the others could still be installed at 8 weeks, but that one would be more like 10 weeks. Then at the 8 week mark, they told us everything was delayed by another 8 weeks bringing it to 16 weeks. Unprofessional, dishonest, and incompetent.”

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Posted 3 years ago

“Absolutely awful and unprofessional company, do not resolve issues and expect full payment.”

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Posted 3 years ago

“My cord snapped after I call the fitter out as the door blind kept slipping down. The blind was taken away 3weeks ago. And still not returned. Nobody answering the phone ,joke. Bring my blind back.”

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Posted 3 years ago

“Total clowns, don’t use these people. We got them in to quote for replacing an existing set of blinds. The sales guy, and then subsequently the engineer, had a look and gave a quote, took a 4 figure payment etc. 2 months later (it took two months to schedule installation), the fitter turns up and says that both the sales guy and the engineer were wrong, the blinds cannot be installed for a technical reason. So two months waiting for this to be done, two people saying it was fine , turns out both had no clue what they were talking about. Shoddy customer service throughout, and you’re paying top dollar as well. Stay well away.”

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Posted 3 years ago

“Diabolical customer service. Appointment booked tonight 6pm, altered work commitments around it to be contacted by sales rep advising of cancellation due to childcare commitments. Upon telephoning the office to re-arrange, told no-one else available until a week tomorrow! Website is fancy but don’t be fooled; the customer isn’t king for this company.”

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Posted 3 years ago


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Thomas Sanderson Reviews