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Thomas Sanderson Reviews

1.5 Rating 82 Reviews

9 %

of reviewers recommend Thomas Sanderson

Company Reviews

1.5

Based on 82 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Thomas Sanderson 1 star review on 27th July 2022

Thomas Sanderson 1 star review on 27th July 2022

Thomas Sanderson 1 star review on 27th July 2022

Thomas Sanderson 1 star review on 27th July 2022

Thomas Sanderson 1 star review on 27th July 2022

Thomas Sanderson 1 star review on 16th October 2020

Thomas Sanderson 1 star review on 16th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked an appointment for shutter blind estimate. Appointment cancelled on day of appointment. It will be 4 weeks tomorrow, i have not received any feedback, correspondence or apology from yourselves as to why nobody had been in touch with myself.”

Posted 2 years ago

“Worst customer service, poor communication, threatening behaviour, Steer away. We have contacted Thomas Sanderson to have our blinds fitted. It was all going well. Mathew the designer came over showed all the different products and material available to us. Discussed the design and drafted all the plans. We were happy and gave the go ahead. Paid £4600.00 deposit. That’s half of what we have to pay and remainder after the installation. Waited 12 weeks for the blinds to be here. Finally the day for installation came and we were shocked to see the material was not what we ordered. Also we wanted louvres to separate the top window from the bottom that was not done either. When questioned the company they said that’s what we ordered. We disagreed as me and my wife we both clearly remember the material we wanted was different also we asked for the Louvre. We have asked them to put a stop to the installation as we were not happy. All the blinds then left in my garage for last 3 weeks. I need to garage my car and I can’t. Every time I had to make the call and response was we are listening to calls and investigating. No communication was made from them, I had to make calls to get an update every time. Finally I decided to chase up today Friday 24th September as I waited whole week and heard nothing back. Spoke to Michael supposed to be their account manager told me that I have signed vinyl shatters and that’s what I must have and if I don’t he threatened me by saying they will refer my account to debt collector and black list me. That really made us feel we are forced to have something fitted which we are not happy with as I do not want to lose my deposit. Only went with them thinking they are big company and will get best quality but they are far from that. I wish I read their reviews on iO before I paid my half deposit. I can guarantee I would never have gone with them. Seems like it’s all good if everything is sailing smoothly, soon as something changes they start threatening you rather than sorting. Worst customer service for a big company like that. Stay away from them as you are better off going with someone local and cheaper. What a waste of my hard earn money. Everyone out there save your money and spend is wisely.”

Posted 2 years ago

“Sanderson Blinds so called "Customer Service Department" confirm that after the warranty period expires they will no longer service their blinds nor will they give details of anyone who might. It would be helpful if their sales department were to make this policy clear to prospective customers.”

Posted 2 years ago

“The worst customer service and experience we have ever had from any company. Once upon a time there was a salesperson from Thomas Sanderson who mis-sold a very expensive dream...privacy and bespoke curtains blinds and shutters to be fitted and installed within 6 weeks. Six months down the line the nightmare before Christmas continues, lies, missed installations and 4 attempts to install and blinds not fit for purpose (measured by TS and too short for the windows, or with non existent chains, or just miraculous in their ability to disappear - clearly they’re behind me) and still we have only half a house with any window coverings! At least the nights are drawing in and it will be dark in the mornings and evenings soon! Utterly fed up with this company. Customer service never responds. We are cancelling our order and going to use a local business who values customers! Thomas Sanderson are a pantomime....amateurish at best - shoddy at worst. Do not waste your hard earned money on them.”

Posted 2 years ago

“Robert Fearn of TS should have been with us at 2pm 24 Aug 2021 to give us an estimate. Never showed up and no contact from him or TS to explain why. I will not be buying from TS.”

Posted 2 years ago

“LIES, DENIAL & THREATS! Please do not be fooled by your charming 'friendly' 'professional' salesperson. We requested roof blinds for our conservatory. The salesperson described how the blinds would be and showed us samples. However, after the fitter had installed the blinds THEY WERE NOT AS SOLD. THE FITTER EVEN ADMITTED THIS HAD BEEN A PROBLEM BEFORE AND EVEN THAT WEEK! Needless to say I approached Thomas Sanderson 'customer service' to be passed over weeks from pillar to post. Nobody seemed interested in listening to my problem (they have half your payment and are ONLY interested in securing the other 50%) After several calls and emails I finally received an email declaring that after a'thorough investigation' involving no phone call to me or explanation of what they had actually investigated, they are DEMANDING PAYMENT WITHIN 7 DAYS OR PASSING THE CASE ONTO A DEBT RECOVERY AGENCY WITHOUT ANY FURTHER CONTACT! I challenged this and that said 'THAT WAS THEIR STANCE!' So if you have a problem BEWARE. THIS IS THER 'CUSTOMER CARE' I am now taking this to the financial ombudsman and considering legal advice whilst the treat of debt collectors looms over my head. AWFUL AND UPSETTING.”

Posted 2 years ago

“Worst customer service I have ever experienced. Wrong curtails delivered, wonky seams. Delivered six months late. A fight to the bitter end. They admired order was wrong then took me to court have paid and still they send threatening letters as there was a £50 discrepancy that I had not been made aware of. It’s all about the money not about the service. Please be warned.”

Posted 2 years ago

“Possibly the worst experience I have ever had - if I could give any advice it would be if you value quality, customer service, delivery and honesty don’t go near Thomas Sanderson, in fact go anywhere else but here. Placed our order in April, blinds, curtains and shutters for the whole house. On the third attempt with two cancellations for fitting with no notice and no communication in advance a fitter finally arrived. None of the Roman blinds fitted that he measured actually fit the windows. He only fitted one of the three shutter sets we ordered and left one propped against the window. We complained to the brick wall that is customer services and finally after about 6 emails and calls in double figures got someone a manager out to look at everything- he said it was the worst job he had seen in 17 years. Had to remeasure every window and reordered. Told us we we would have a fitting date in September- we rang customer services to complain and confirm the date....guess what no one has come back to us. Have taken legal advice....proceeding pending. We feel totally defrauded. Lied to about a 5-6 week lead time. Wouldn’t it be fantastic if we little people grouped together or got crowd funding to put an advert in the National newspapers to tell prospective customers what they are really like. Rather than spend so much on fancy marketing perhaps if Thomas Sanderson invested in their customer service, fitting and fitters, actually fulfilled orders and their contractual obligations - I might think differently. Never again and will find every opportunity to warn others never to pass across hard earned money to these charlatans!”

Posted 2 years ago

“We have been now waiting for 5 months for our curtains to be fitted, 4 times fitting date has been delay again. Still haven’t got one, Customer service is terrible. Can’t get through to anyone. Please check they review before placing order.”

Posted 2 years ago

“Our TS story continues... After 8 months finally, the shutters get installed. Only to find out they are wrongly measured and good for nothing. You can take them to bin. Only 4 days after the installation, Customer Service finally makes contact with a shameful offer !! 1. Cancel the order OR 2. Temp paper blinds + £400 discount + Prospect of waiting for new shutters in the worst-case scenario: 4-5 months! What I really get is a hint - just cancel it. We don't really care!!”

Posted 2 years ago

“We placed shutters order back in Dec 2020. TS promised up to 3 months for delivery and installation. 7+ months later no action. I have been calling TS regularly chasing the case. Customer service promised to call back with solutions. Never had a call returned! Nobody takes ownership of the case. After such a long time I am only offered for the order to be cancelled and the deposit refunded without any compensation! I have spent hours on calls, being polite and patient only to be told conflicting messages like "we can't locate you shutters", "we have your shutters but can't get an engineer to come down" and then again "we can't locate you shutters". TS is using freelance installation engineers who can decline jobs. Very very poor service. If I could give ZEO stars I would. Thomas Sanderson has nothing to offer apart from polished marketing and diplomatic customer service who don't really care for resolving matters. From my experience, the CS team doesn't really take ownership of this case. The most I hear is they say they will "try"... Just remember, TS has no control over the (external) installation consultants and can’t influence them either. I have spent now hours calling TS - problem still unsolved. Just another promise made, so I am exploring legal actions.”

Posted 2 years ago

“I wish I had read these reviews before I placed my order with Thomas Sanderson. My journey with them began in early April. It is now July and it is one disappointment after another. Extremely poor customer service. I've now had to go the legal route because I refuse to carry on chasing them to do what was agreed.”

Posted 2 years ago

“Very poor after sales paid nearly£14K for conservatory blinds due to design fault far too many bugs and flies get trapped inside pleated blind. At time of purchase we were promised full after sales service alas they totally unwilling to do anything about cleaning and servicing blinds. My advice is to steer well clear if this company. They have deteriorated over the years and don't seem to care either!”

Posted 2 years ago

“Awful company!! Keen to get salesman out & gave us 25% off immediately but despite promising our invoice etc, I had to call 5 times to get this. Then, despite having a fitting date booked, I got a text less than 48 hours before from fitter who blamed office for the reason to cancel saying they’d only just let him know. This was a total lie & he knew our blinds hadn’t even been order some 2 weeks prior to letting us know. Called them multiple times but despite promising to call back, they didn’t. We were looking at a date of at least 10 weeks after placing order & even then, they couldn’t guarantee so demanded a manager call to rectify. Multiple calls again later, we were still no further forward so cancelled order. Truly dreadful company who I would give no stars to if there was this option & they were charging us thousands of pounds to treat us this way. Wish I’d read the reviews before we had to experience this. DONT TOUCH THIS COMPANY, THEY WILL PROMISE YOU THE EARTH, CHARGE YOU THE EARTH THEN SIMPLY LET YOU DOWN AT EVERY OPPORTUNITY.”

Posted 2 years ago

“Ordered curtains for the whole flat in March 2021 with a fitting date of 15/6. On that day, no fitter. After I called them they told me that the curtains had not been sent to the fitter. Since that time I have had to call them four times for updates and new fitting date…… nothing! No calls returned even though promised. I shall cancel this order and go through the small claims court for return of my 50% deposit. £2500. NO NOT USE THIS COMPANY”

Posted 2 years ago

“Please don’t buy we were told that if we ever needed them taken down for new windows or move and they will fit, they can arrange removal and refix. I phoned this morning to be told that they cannot do this. So if my husband can’t sort wasted £100 of pounds. Moral of story buy from a local independent where service does matter!”

Posted 2 years ago

“I was very disappointed with the service I received, I took time off work to come home for the appointment at 2pm when I got a phone call from Mike saying he was running late as he was covering blackpool and would be there till around 2.30, I said no problem I need to leave to pick my special needs child up at 3pm will that be enough time to measure? to which he replied no, i lives local and can come Sunday 🤷‍♂️ We have special needs kids time is precious. Sunday is family day, this was a complete waste of time and energy very disappointed Paul Spencer (Halsall) Book an appointment with Perfect shutters aintree the show up on time with no bs.”

Posted 2 years ago

“Appauling service received from Thomas Sanderson. Ordered black out roman blinds in November 2020, they were installed a couple of months later, each were a couple of inches too small and not straight, so kept no light out of the room. We were obviously unhappy so complained and the fitter agreed. The manager came to view and also agreed. Remeasured and ordered new blinds. The next ones arrives without any black out lining so a new order was placed again. I have had to chase each week (despite them already being made and in the lock up) for someone to come and fix these blinds. Bear in mind, the blind cords have not been secured to the wall since initial install! These blinds are in my baby's room who wasn't mobile a few months ago. He is now mobile and it is completely illegal to leave them unattached anyway. The manager had also seen them unattached and said to the fitter to attach them when he returned the week later with the new blinds. This did not happen. It's been another few months (of chasing each week) and they came out with the wrong blinds and no black out backing. I have been ringing and chasing since, only now that I rang and told them the chain is still loose have they sent someone out. He came out with the new blinds yesterday, one is the completely wrong blind, the other is still too small so can see all the metal connections at the top. He said it will be raised with management again, I put the blind down in my baby's room last night before bed, it came out of the metal connections so is hanging by one connection at the top. Rung Thomas sanderson this morning, once again waiting for a manager to call. Their service has been unsafe, illegal and completely unacceptable.”

Posted 2 years ago

“Still waiting after first complaining on March 24th. Had excuse after excuse why nobody has been to look. Finally a" service engineer" came out 2 weeks ago and said that he would report back to his manager who would definitely ring me..probably that afternoon but he ( service engineer) would ring by Friday.... nothing! Rang customer service today to be told there is nothing on record for any action. Nearly 12 weeks now since my complaint. They just don't care. Appalling service. Don't buy from this joke of a company.”

Posted 2 years ago

“Shopped at the Greenford branch, appalling service. The manager luke wouldn’t come out even after we requested, they sent a colleague who was a team leader who was hopeless. All this over a lady cutting my fabric incorrectly. I asked for 9 yards, which is 9m but I was given 90” which is a joke, a joker of a manager and a joke of a team.”

Posted 2 years ago

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Thomas Sanderson is rated 1.5 based on 82 reviews