Possibly the worst experience I have ever had - if I could give any advice it would be if you value quality, customer service, delivery and honesty don’t go near Thomas Sanderson, in fact go anywhere else but here. Placed our order in April, blinds, curtains and shutters for the whole house. On the third attempt with two cancellations for fitting with no notice and no communication in advance a fitter finally arrived. None of the Roman blinds fitted that he measured actually fit the windows. He only fitted one of the three shutter sets we ordered and left one propped against the window. We complained to the brick wall that is customer services and finally after about 6 emails and calls in double figures got someone a manager out to look at everything- he said it was the worst job he had seen in 17 years. Had to remeasure every window and reordered. Told us we we would have a fitting date in September- we rang customer services to complain and confirm the date....guess what no one has come back to us. Have taken legal advice....proceeding pending. We feel totally defrauded. Lied to about a 5-6 week lead time. Wouldn’t it be fantastic if we little people grouped together or got crowd funding to put an advert in the National newspapers to tell prospective customers what they are really like. Rather than spend so much on fancy marketing perhaps if Thomas Sanderson invested in their customer service, fitting and fitters, actually fulfilled orders and their contractual obligations - I might think differently. Never again and will find every opportunity to warn others never to pass across hard earned money to these charlatans!