Thomas Sanderson Reviews

Name: Thomas Sanderson
Address: Thomas Sanderson, Nottingham, United Kingdom
Rating: 1.59

1.6 Rating 94 Reviews

12 %

of reviewers recommend Thomas Sanderson

Company Reviews

Metrics

Info

1.6

Based on 94 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

About Thomas Sanderson:

Thomas Sanderson – Discover the beauty of bespoke.

For over 30 years Thomas Sanderson have been designing, crafting, and installing custom-made solutions that master the natural light. Precision, expertise, and service are at the heart of what we do, and our personalised service from consultation through to installation ensures that every detail is taken care of, leaving you delighted with the end results.

Book an in-home consultation with one of our experienced designers, who will spend the time to really understand your needs before guiding you through our collection of hand-crafted shutters, innovative smart electric blinds, luxury powered awnings and motorised garage doors.

They’ll help you create a solution that’s bespoke to you and your home. Our dedicated specialists then craft your product to your exact specifications with the utmost attention to detail before our professional installers bring the product to your home. Whether inside or outside, they take the greatest of care to ensure your new shutter, blind, awning or garage door looks and functions perfectly, and will talk you through all the features, only leaving when you’re truly happy with your new product.

Our extraordinary interior solutions help you master the light in your home, for years to come.

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“I can understand that people are happy with Thomas Sanderson blinds when they first get them, but BEWARE they do not support ANY problem large or small once the guarantee has expired. Do not use this company. Two of the seven blinds began to fail shortly after the 6-year guarantee. Thomas Sanderson do not take ANY responsibility once the 6 year guarantee has expired and will not send an advisor to fix any problems as "it is not a service they provide". They refuse point black. When I call other professionals or companies to fix the blinds they will not touch blinds that are not installed by themselves. So effectively Thomas Sanderson blinds, once they have any minor faults after 6 years, become a problem that I haven't yet found a solution to. Extremely passive aggressive company who will not assist a person willing to pay for service. I do not know if I will have to install new blinds, yet they are in good condition to look at but malfunctioning. Carefully consider if you are willing to risk blinds that are only covered for 6 years. Very aggressive staff faced with this problem they cannot solve (it is a company problem, I'm sure they can see the answer but have their hands tied).”

Helpful Report

Posted 1 month ago

“I am extremely happy with my shutters from Thomas Sanderson because they are the best coverage for my windows. They keep the heat in and they are fantastic for keeping out the light. I just wish that I knew about the company before I bought my last wooden blinds which were a waste of money because they started to break within 3 months. The faux wood shutters are so much easier to keep clean and they still look brand new. I have recommended them to all my friends and family.? They have all said that they are amazing and they could not believe how much they cost and how long they took to make and install them in my home. I will be looking at getting the blinds installed in the bedrooms”

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Posted 2 months ago

“Extremely pleased with our new kitchen blinds. They have refreshed the room and look very smart. Thank you.”

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Posted 2 months ago

“Extremely happy with shutters but concerned how blinds will stand up time will tell! All looks lovely though”

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Posted 2 months ago

“I had faulty blinds in my kitchen. When they were fitted two years ago, I complained about the material as it was ripping. They said it was my fault and wouldn’t help any further! Two years on, I got a TS designer to measure up for some shutters. I asked him to look at the issue and he agreed the fabric was faulty. I went back to TS and they agreed it should be replaced and the women two years ago shouldn’t have said what she said! I was chased numerous times to pay a deposit for the shutters but I refused to pay and give TS any more money until the replacement blinds were being fitted. I then had a call from the fitter saying everything was sorted and would all be fitted no charge. I then got an email saying the balance for the shutters was zero to be paid. I presumed this meant that because of the problems with the blinds and that it took two years to resolve they were given me the shutters as a good will gesture. Both shutters and blinds were fitted. The fitter was excellent! Yesterday I was called to say I owe the full amount for the shutters and if I didn’t pay they would seek the money through debt collectors! I explained the situation and they said because I signed the initial payment regardless it was on me. However when they seeked payment I always said I would not pay anything until everything was resolved. They said I had signed to say everything was fitted correctly but I was not even there when the fitting was complete so it was not me!”

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Posted 2 months ago

“Fantastic service from start to finish had several quotes and Thomas Sanderson was so reasonable picked shutters for dining room/ kitchen they look amazing very pleased”

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Posted 2 months ago

“Very disappointed in quality and service. A sales rep advised me that although the blinds wouldn't be blackout they would at least remove 80-90% of the light. He also confirmed that the blinds would be a good fit with no gaps. The blinds have some significant gaps and block very little night. They were fitted whilst we were away and two of the three blinds were faulty and/or didn't fit. They replaced them. However the new set still do not fit or work correctly. Upon fitting I requested a refund and that they be removed. This was several weeks ago and despite chasing we are continuing being fobbed off. We have spent a considerable amount of money on these blinds and we are extremely disappointed about the service Thomas Sanderson has provided.”

Helpful Report

Posted 3 months ago

“Do not use this company, poor service, poor product and bullying staff when you challenge them”

Helpful Report

Posted 3 months ago

“We have been bitterly disappointed with manual overhead blinds installed in 2023 that simply don't work properly, getting stuck often. There were problems from the start, and now Sanderson sent us a longer pole, which does not solve the issue at all (see the videos, one with their technician witnessing the fail in the background). Their technician visiting told us it was a mistake for them to have put in manual blinds as these should be motorised. We are under guarantee and offered to pay the difference for the upgrade but Sanderson refused, saying we'd have to pay the entire price again! They ignored an arbitration service request so we have sent them a letter before action, no answer. I expect will see them in the small claims court unless they read their reviews and are concerned about public image.”

Helpful Report

Posted 3 months ago

“Thank you to the design and installation team. The blinds and shutters were fitted and delivered as agreed. Unfortunately, we were a little disappointed with the quality of the shutters, they were much lighter than the ones we had previously. Clearly, their construction had also been simplified; whereas previously the shutter were closed witha slider which meant that there was no need to touch the blades, this had be removed., I assume to reduce cost. Also the shutter blades were much lighter so that when they were closed and dressed the spacing was not uniform, they just looked a little untidy.”

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Posted 3 months ago

“Not what I wanted…plus the measurement was wrong. Promised to come and check…but then, wanted the photos… It is now, one year !!,”

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Posted 3 months ago

“Like many of the reviews below a very mixed experience. Lots of attention to get the sale, delays with survey, confusion regarding fabric swatches and then the installation …. Arrived on time but when blind packaging opened there were no fixing brackets for any of the blinds. This, apparently, was not unusual as the installer had used all his spare brackets. So after a long house restoration involving multiple trades - the blinds caused the most inconvenience and annoyance. Wouldn’t use again -or recommend TS and its subsidiaries (Hilary’s etc)”

Helpful Report

Posted 4 months ago

“Installation date May 2022, very happy with the work initially, however, the customer after care is terrible. Communication is 0/10. Shutter is too closed to the double glazed window, very difficult in turning the key and removing it, when I need to open and shut the window. The initial Surveyor came to inspect after a number of calls to customer service, when he came he took pictures and said he would report back to head office - he didn't. Another Surveyor came on Friday, he agreed with me but said I could pull the shutter frame back a little to turn the key and remove it, what utter nonsense, over time the frame would be out of place and damaged, it is now Thursday and not heard anything from Thomas Sanderson, I guess I'm going to have to ring them tomorrow. You would think the Surveyor would have taken the window lock into consideration when he came to take measurement/surveyor the window, after all it is meant to be bespoke shutters - which means "Custom Made" Very disappointed with after care and the fact that it is meant to be bespoke shutters.”

Helpful Report

Posted 1 year ago

“I spent over £4,000 installing pleated blinds in my conservatory in 2011. The came with 5-year guarantee. One of the motorised roof blinds has stopped working so I called Sanderson assuming they would repair it but at my own cost as they were out of guarantee. I was told that they could not help me as do not offer a repair service and there are no installers in my area. What sort of company offers no after sales service? I was fully prepared to pay for the cost of fixing them but now find I cannot get them repaired. So anyone considering installing Sanderson blinds should be warned that once they are out of guarantee, they cannot be repaired and you will be faced with having to buy a replacement set.”

Helpful Report

Posted 2 years ago

“Did not communicate well, should have been presented with real pictures. I wanted tier to tier shutter but ending up with whole piece shutter type. Very disappointed. Also TS missed some of the shutter frames. Cannot finish all by Christmas. Told to wait until Jan to install again the missing parts.”

Helpful Report

Posted 2 years ago

“I wish I could give 0 star. They are really unprofessional company. I have place order and they took half the invoice money. Wait 5 week for installation day, I have received few email just before that day to confirm installation day and just few minutes before the time on the day. Installer person text and cancelled the appointment. Then it take 4 week for next appointment and on that day they came without my shutters and instead tell us the one we made it wouldn’t fit and we need to remeasure your windows or we can cancel your order. Still I haven’t got my money back too. I recommend stay away from this company. There are many better people can do your work.”

Helpful Report

Posted 2 years ago

“Not quite sure why this company has such good reviews. It's why we chose them initially but all I can think is that they're a scam. They're along the lines of double glazing companies, they'll send around a sales person when you make an enquiry. This sales person will be very nice and friendly but will know absolutely nothing about what is actually possible as they're not the ones who will do the work. The person we had gave us one quote, then we asked her about some additional blinds which meant she had to re-quote. She then tried to charge us more for all the individual blinds instead of just adding on an additional blind until we queried the price as our first quote was valid for 3 months. We liked the blinds so decided to go with T.S and paid our deposit. We then had the specialist surveyor around (the people that should actually be sent around in the first place since they know what's actually possible!). This guy turned around and said the measurements the first woman gave were wrong (in a few places!) and some of the windows were too large to have 1 blind on it. He wrote down that we were miss-sold and said that someone would get in touch with us. No one has got in touch with us! We had to call them and ask for the surveyor to call us and discuss our options, we were told that he would call us but still haven't had a response. It's nearly a month later and they still have our deposit. This is terrible service, avoid this company! *Update: Called for refund and was told it was "requested yesterday as we can't fulfil your order as requested" So the surveyor couldn't be bothered to talk us through other options, no one called us to tell that the order was just being cancelled and it took them over a month for which I've been charged on credit card and still have to wait 10-14 days to get it back. FAIR WARNING, DO NOT USE THIS COMPANY!!”

Helpful Report

Posted 2 years ago

“Absolutely disgusting Had to have a second appointment with a design consultant because the first one was deficient in giving me the appropriate information. She was also extremely difficult to contact by phone despite having given me her mobile phone number. Installer had to also come twice as he initially came after the initial design consultants visit and I had not been given sufficient information for him to proceed. Finally installed on a very rainy day and the wrong colour brackets were installed instead of the ones I had ordered Have tried to contact company umpteen times this morning with no success AVOID THIS COMPANY LIKE THE PLAGUE Dr Tilly”

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Posted 2 years ago

“We bought a house with sudette blinds this year. One of the blind is broken. The system has been installed 3 years ago. I contacted your customer service and they told me you were not providing after-sales services... How is it possible? How do I do to get my blind fixed? Please advise”

Helpful Report

Posted 2 years ago

“Do not spend thousands of pounds on Thomas Sanderson blinds if you expect any kind of after sales service. They do not give any help or advice, in fact they are just not interested in any problems that you have. They just offer to quote you for new blinds!!! WORSE COMPANY EVER”

Helpful Report

Posted 2 years ago

Thomas Sanderson is rated 1.6 based on 94 reviews