Thomas Sanderson Reviews

2.17 Rating 6 Reviews
33 %
of reviewers recommend Thomas Sanderson

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Nobody showed up on my installation visit. I’m still waiting to find out what happened, despite chasing 4 times. I’m sure if I had a sales enquiry it would get their attention. They make up the prices without showing you a breakdown, based on what they think you can afford. Now I’m seeking legal advice.
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Posted 3 weeks ago
They didn't. They sold us blinds costing over £5000 all supposed to be electric but when they arrived some were manual only due to shape. No refund offered. They charge astronomical costs for repairs and recently one small blind needed re stringing and they insisted it had to be removed by an engineer and replaced by engineer. My husband explained he was capable of removing blind and replacing and all we needed was re stringing. They wanted £242.00 for repair of a 30 minute job. They don't offer just a repair service you have to pay for engineer. Even if you agree to take full responsibility. We have since heard about the company and there devious way of operating. Don't touch the company it's all about commissions.
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Posted 1 month ago
We have had our blinds for several years, and from time to time had to call customer service to have small issues repaired. One of the cords snapped on the pleated power blind, I called to see if an engineer could call to rethread it. I was told that they don't do this any more and would email an engineer to see if he would care to come and do the job as a private arrangement. After several calls to Thomas Sanderson, I eventually did get a call from an engineer, but he didn't work with powered blinds, but he said he would try to get someone to get in touch with me. A week on, nothing. I have tried emailing the Directors, but I have not had a response. Since merging with Hillarys and moving to Nottingham, Thomas Sanderson seems to have lost all care they had for existing customers. I would strongly recommend any prospective customer to think very carefully before investing thousands of pounds on blinds, that are great quality but will not be looked after once they are more than 5 years old. Stick to giving local business your custom, they will look after you and not leave you high and dry with a totally useless blind that no one will repair.
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Posted 4 months ago
Zero star rating to be fair but no option to do this! Had them in to clean our conservatory, upvc doors and windows.. Didn't do the job properly.. Rushed the job.. Sent one man to do the job.. Didn't wear uniform .. Had murder trying to chase the guy who did the work he would never answer his phone to us.. Eventually the head office got him to come back and complete the job (sort of).. The treatment and cleaning has left all our UPVC scratched and dull looking (used a scotch pad to clean it with) .. The supposed anti dirt and rain coating we don't think even got done as it was filthy again within days.. Total waste of a few thousand pounds of our money...head office didn't want to know once the job had supposedly been finished.. Would not recommend to my worst enemy...avoid and get yourself a smaller company in who may just care about the job they are doing..
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Posted 10 months ago
I shopped around and finally decided to go with Thomas Sanderson. We got the price down quite a lot the salesperson was good. The fitter took 2 days to do the install of 24 panels. The build quality is very good. Would use again.
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Posted 1 year ago
Conservatory blinds very overpriced and don't do what we were told they would. We were told tey would keep the conservatory cooler in summer & warmer in winter! It was very stuffy in the summer and caused condensation in the winter if you pulled blinds down. Wouldn't recommend. Company wouldn't do anything about it.
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Posted 1 year ago
Thomas Sanderson is rated 2.17 based on 6 reviews