Name: Thomas Sanderson
Address: Thomas Sanderson, Nottingham, United Kingdom
Rating: 1.45

“Reading the reviews, I am thankful that the consultation visit didn't take place. Poor service.”

Posted 3 years ago

“Been waiting over a year for our order to be finalised and fitted. Absolutely appalling customer service and no one ever returns your calls. Fed up with having to constantly chase for an update on my order. Do not use!! Worst company ever”

Helpful Report

Posted 3 years ago

“Awful, awful service. The consultation visit went smoothly but what followed was just ridiculous. It took another 4 visits for my curtains and blinds to be fitted due to the installer bringing the wrong blinds, not once but twice! To top it all off, on the last visit the installer damaged my plaster on the skylight and then tried to pretend that it wasn't him....2 months later and they have finally agreed to reimburse me for the £200 damage caused. I spent over £2,500 on their services and it was frankly pathetic.”

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Posted 3 years ago

“Beware! from start to finish, this company proved wholly inadequate. From the outset, service was poor; three visits were needed to measure for the blinds and when, nine months later, the fitter came to fit them, you guessed it they did not fit. In between, any attempt to communicate effectively with us was missed. I am relieved to have had my deposit back and to be free to go elsewhere.”

Helpful Report

Posted 3 years ago

“Absolutely shockingly bad 'service' from this company. Blinds due to be fitted February 2020; however, 1 blind completely wrong colour, 2 others incorrect size. Blinds then re-ordered and delivery and fitting arranged for Sept 2020. Fitter did not turn up, did not respond to messages and to cap it all the credit agreement was activated (by Thomas Sanderson), even I had no blinds and even though Thomas Sanderson knew the fitter had not turned up! Issue still rumbling on.....................I am not allowed to cancel apparantly.................even though they have messed up twice.......................SHOCKING way to run a company - DO NOT USE THEM”

Helpful Report

Posted 3 years ago

“Having spent over £2000 with an installation date booked in for today, no one has arrived, returned any calls or shown much interest. Shame on this company for their extremely poor care of their customers. All too attentive until that contract is signed but once your hooked in, they obviously do not care.”

Helpful Report

Posted 3 years ago

“After ordering shutters for two large patio windows back in July, the fitter visited in August and gave me a date for fitting two months later in October. On the day of the fitting, (which I’d arranged time off work for, taken curtains down etc; I had to call Thomas Sanderson to ask what time the fitter was arriving, only to be told my fitter had rescheduled my fitting, and hence would no longer be fitted on the day I’d been allocated in his diary some two months earlier. Nobody had communicated this fact to me. Id even had a post fitting email asking if I was pleased with my shutters. As of yet, I still haven’t been given a further date for fitting. I absolutely wouldn’t recommend Thomas Sanderson to anybody. They market themselves as a premium company, which enables them to charge extortionate prices; however their customer service sucks beyond belief. It seems the fitters run Thomas Sanderson, as opposed to the fitters being managed by Thomas Sanderson. The processes should be looked as a matter of urgency, as if you carry on treating your customers in this way you’ll end up with no customers as they’ll go elsewhere. From one disgusted customer who you have let down and disappointed.”

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Posted 3 years ago

“They quoted us 6-8 weeks. After 6 weeks, they told us one of the fabrics was unavailable, so the others could still be installed at 8 weeks, but that one would be more like 10 weeks. Then at the 8 week mark, they told us everything was delayed by another 8 weeks bringing it to 16 weeks. Unprofessional, dishonest, and incompetent.”

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Posted 3 years ago

“Absolutely awful and unprofessional company, do not resolve issues and expect full payment.”

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Posted 3 years ago

“My cord snapped after I call the fitter out as the door blind kept slipping down. The blind was taken away 3weeks ago. And still not returned. Nobody answering the phone ,joke. Bring my blind back.”

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Posted 3 years ago

“Total clowns, don’t use these people. We got them in to quote for replacing an existing set of blinds. The sales guy, and then subsequently the engineer, had a look and gave a quote, took a 4 figure payment etc. 2 months later (it took two months to schedule installation), the fitter turns up and says that both the sales guy and the engineer were wrong, the blinds cannot be installed for a technical reason. So two months waiting for this to be done, two people saying it was fine , turns out both had no clue what they were talking about. Shoddy customer service throughout, and you’re paying top dollar as well. Stay well away.”

Helpful Report

Posted 3 years ago

“Diabolical customer service. Appointment booked tonight 6pm, altered work commitments around it to be contacted by sales rep advising of cancellation due to childcare commitments. Upon telephoning the office to re-arrange, told no-one else available until a week tomorrow! Website is fancy but don’t be fooled; the customer isn’t king for this company.”

Helpful Report

Posted 3 years ago

“Bad quality product, their advice about how well blinds would work was misleading to the point of dishonest, and shameful post sales. Dreadful company.”

Helpful Report

Posted 3 years ago

“I ordered a number of blinds months ago for our new home and initially was told by the salesman we could expect delivery in 4-6 weeks. When the installer came out to measure up he said delivery would be significantly delayed because of manufacturing problems caused by a factory move (I wonder if they have outsourced to China). I was not happy about the delay as we have bare windows but stuck with it. Some weeks later I then received an email saying that manufacturing had been halted because of Covid 19 and that they would let me know when they would recommence. This week I tired of waiting and being woken early by the light in my bedroom so I contacted Sanderson to ask for our deposit back. They snottily pointed to Clause 13.6 of their contract and said they would not return my money. Other suppliers have been happy to make refunds where they cannot supply but not Sanderson. Terrible attitude - I would avoid at all costs”

Helpful Report

Posted 3 years ago

“We started our search for blinds in November last year and saw several companies, most of whom were honest and said they were unable to help us. We have a very large room with a vaulted ceiling. The representative that came over was extremely confident you could provide blinds for our window despite me saying others could not and pressing the point. I felt reticent but she said a surveyor would come over to measure up and we would be provided with temporary blinds. We paid the £2500 deposit the following day as requested. Weeks later we still had no temporary blinds so I called the rep and she said she would chase. Weeks on, still no temporary blinds. The surveyor came over and said we had to cut back three large supporting beams in the vaulted ceiling to accommodate the blinds. Something other companies had muted and we’d been reticent to do. We asked the builder who was still on site and he was not keen. He explained it would be complicated and would probably need to be done by a carpenter. Not to mention it would have needed a scaffolding tower which he’d just taken back to the hire shop. It took us a month to find a carpenter who was happy to help us and it cost £250 incl the hire of a tower. With this work all complete we called the surveyor back to remeasure as agreed. To emphasise, our newly decorated ceiling is now a mess given the beams have been cut back. When the surveyor returned, he explained that he now didn’t think it was possible to fit the blinds after all as we’d have corners missing meaning they wouldn’t be blackout. I had been clear from the outset that I needed this owing to my work and working unsocial hours and hence, sometimes sleeping in the day. I was also told the blind frames would be dark grey. Again, our windows are black and I’d specifically asked if the frames could be made in black and was assured by the rep they could be. I’m told at this point that I could have conservatory blinds but that they still wouldn’t completely fit the corners and didn’t come in the fabric I’d chosen. So, I am now given the option of conservatory blinds in another colour with a frame that won’t match my window frames! I called customer services to state my dissatisfaction in the entire process and the woman I spoke to took notes and said she would get a manager to call me back. I heard nothing. The surveyor called back a few weeks later and said he thought he’d found solution. He came back round to measure again and we booked an install date for the 12th March and I accepted that I’d have to accept the grey frames as needed a dark room before the summer arrives. I booked an annual leave day for the 12thMarch hoping this may now actually happen. Last Friday I took a further call to say the blinds weren’t ready and I’d need to rebook another date. The caller was unsure when the blinds would be ready and essentially gave a very insincere apology. So, 5 months after commencing this process I still have no blinds and furthermore no idea when they may appear. To say I’m at the end of my tether is an understatement.”

Helpful Report

Posted 4 years ago

“Ordered shutters beginning of October, paid half up front (£2300) they wanted for made to measure. When fitter came end of January they didn’t fit. They refuse to give me refund, insisting on correcting their mistake. They never phone I’m chasing them all the time they’ve offered NO goodwill and say it’ll be May before they’re ready. 8months later. They refuse to acknowledge their own terms & conditions as well as consumer act 2015. Where goods not fit for purpose, full refund. The only thing I would recommend is DON’T touch Thomas Sanderson with a barge pole.”

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Posted 4 years ago

“Nobody showed up on my installation visit. I’m still waiting to find out what happened, despite chasing 4 times. I’m sure if I had a sales enquiry it would get their attention. They make up the prices without showing you a breakdown, based on what they think you can afford. Now I’m seeking legal advice.”

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Posted 4 years ago

“They didn't. They sold us blinds costing over £5000 all supposed to be electric but when they arrived some were manual only due to shape. No refund offered. They charge astronomical costs for repairs and recently one small blind needed re stringing and they insisted it had to be removed by an engineer and replaced by engineer. My husband explained he was capable of removing blind and replacing and all we needed was re stringing. They wanted £242.00 for repair of a 30 minute job. They don't offer just a repair service you have to pay for engineer. Even if you agree to take full responsibility. We have since heard about the company and there devious way of operating. Don't touch the company it's all about commissions.”

Helpful Report

Posted 4 years ago

“We have had our blinds for several years, and from time to time had to call customer service to have small issues repaired. One of the cords snapped on the pleated power blind, I called to see if an engineer could call to rethread it. I was told that they don't do this any more and would email an engineer to see if he would care to come and do the job as a private arrangement. After several calls to Thomas Sanderson, I eventually did get a call from an engineer, but he didn't work with powered blinds, but he said he would try to get someone to get in touch with me. A week on, nothing. I have tried emailing the Directors, but I have not had a response. Since merging with Hillarys and moving to Nottingham, Thomas Sanderson seems to have lost all care they had for existing customers. I would strongly recommend any prospective customer to think very carefully before investing thousands of pounds on blinds, that are great quality but will not be looked after once they are more than 5 years old. Stick to giving local business your custom, they will look after you and not leave you high and dry with a totally useless blind that no one will repair.”

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Posted 4 years ago

“Zero star rating to be fair but no option to do this! Had them in to clean our conservatory, upvc doors and windows.. Didn't do the job properly.. Rushed the job.. Sent one man to do the job.. Didn't wear uniform .. Had murder trying to chase the guy who did the work he would never answer his phone to us.. Eventually the head office got him to come back and complete the job (sort of).. The treatment and cleaning has left all our UPVC scratched and dull looking (used a scotch pad to clean it with) .. The supposed anti dirt and rain coating we don't think even got done as it was filthy again within days.. Total waste of a few thousand pounds of our money...head office didn't want to know once the job had supposedly been finished.. Would not recommend to my worst enemy...avoid and get yourself a smaller company in who may just care about the job they are doing..”

Helpful Report

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Thomas Sanderson Reviews