I ordered a number of blinds months ago for our new home and initially was told by the salesman we could expect delivery in 4-6 weeks. When the installer came out to measure up he said delivery would be significantly delayed because of manufacturing problems caused by a factory move (I wonder if they have outsourced to China). I was not happy about the delay as we have bare windows but stuck with it. Some weeks later I then received an email saying that manufacturing had been halted because of Covid 19 and that they would let me know when they would recommence. This week I tired of waiting and being woken early by the light in my bedroom so I contacted Sanderson to ask for our deposit back. They snottily pointed to Clause 13.6 of their contract and said they would not return my money. Other suppliers have been happy to make refunds where they cannot supply but not Sanderson. Terrible attitude - I would avoid at all costs
3 years ago
Thomas Sanderson has a
1.5
average rating
from
82
reviews
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