We have had our blinds for several years, and from time to time had to call customer service to have small issues repaired. One of the cords snapped on the pleated power blind, I called to see if an engineer could call to rethread it. I was told that they don't do this any more and would email an engineer to see if he would care to come and do the job as a private arrangement. After several calls to Thomas Sanderson, I eventually did get a call from an engineer, but he didn't work with powered blinds, but he said he would try to get someone to get in touch with me. A week on, nothing. I have tried emailing the Directors, but I have not had a response. Since merging with Hillarys and moving to Nottingham, Thomas Sanderson seems to have lost all care they had for existing customers. I would strongly recommend any prospective customer to think very carefully before investing thousands of pounds on blinds, that are great quality but will not be looked after once they are more than 5 years old. Stick to giving local business your custom, they will look after you and not leave you high and dry with a totally useless blind that no one will repair.