Thomas Sanderson Reviews

Name: Thomas Sanderson
Address: Thomas Sanderson, Nottingham, United Kingdom
Rating: 1.45

1.5 Rating 82 Reviews

9 %

of reviewers recommend Thomas Sanderson

Company Reviews

Metrics

1.5

Based on 82 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Thomas Sanderson 1 star review on 27th July 2022

Anonymous

Thomas Sanderson 1 star review on 16th October 2020

Alga

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation date May 2022, very happy with the work initially, however, the customer after care is terrible. Communication is 0/10. Shutter is too closed to the double glazed window, very difficult in turning the key and removing it, when I need to open and shut the window. The initial Surveyor came to inspect after a number of calls to customer service, when he came he took pictures and said he would report back to head office - he didn't. Another Surveyor came on Friday, he agreed with me but said I could pull the shutter frame back a little to turn the key and remove it, what utter nonsense, over time the frame would be out of place and damaged, it is now Thursday and not heard anything from Thomas Sanderson, I guess I'm going to have to ring them tomorrow. You would think the Surveyor would have taken the window lock into consideration when he came to take measurement/surveyor the window, after all it is meant to be bespoke shutters - which means "Custom Made" Very disappointed with after care and the fact that it is meant to be bespoke shutters.”

Helpful Report

Posted 1 year ago

“Did not communicate well, should have been presented with real pictures. I wanted tier to tier shutter but ending up with whole piece shutter type. Very disappointed. Also TS missed some of the shutter frames. Cannot finish all by Christmas. Told to wait until Jan to install again the missing parts.”

Helpful Report

Posted 1 year ago

“Fortunately I didn't actually order my blinds from them as the consultation left me with no assurance of their capability. I assumed Thomas Sanderson were an incredibly high quality company and my neighbour had just had blinds fitted in her conservatory so recommended. The Sales Rep turned up in a scruffy pair of jeans and denim shirt which made me look twice at his card to make sure it was who I was expecting. He had only been with the company a month so was not sure they could do the blinds to fit, and had to rely on a WhatsApp group to ask. He then forgot his box of samples and rang me the next day to say he would collect them. Overall he was very polite but did not know his product and should not have been out on his own. All I then got from Sanderson's was a text asking me to reply to it if I was interested. Very very unprofessional. He never turned up for the samples so I am left with a boxful of them. If anyone has a doll's house they would like refurbished in Thomas Sanderson blinds then I have just the thing! Glad we went with a local family firm.”

Helpful Report

Posted 2 years ago

“Big on getting their salesman out to visit you but unable to provide installation in acceptable time scale. If you can’t provide the service don’t keep taking orders. Promises of being contacted within 72 hours never transpired and had to be phoning them for any information about measurements appointment. My advice is go elsewhere unless you are happy to wait months before the product is installed.”

Helpful Report

Posted 2 years ago

“Possibly my worst shopping experience, they fail on many levels. The product is good, made in the UK too but the lack of customer service and tedious installation process has left me tearing my hair out. Such a shame as to be able to order blinds made in Coventry was a significant decider. To detail each failure would send me to sleep, but suffice to say they don't call back when requested, are poor at communicating, do not respond to email requests, fail to turn up on installation appointments... I just only hope I don't have any issues with the blinds that have been installed.”

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Posted 2 years ago

“Good product, but oh my, could their customer service and support system be any worse... I've personally lurched from one disappointing situation to another with them. Their Trustpilot reviews look overall good, but to be expected when reviews on this system are by invitation only... I can imagine overall they only invite the happy customers to leave reviews. For the cost of the product you'd expect much much more and don't expect a response to emails within 48 hours despite being advised this is the best way to contact them...”

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Posted 3 years ago

Thomas Sanderson is rated 1.5 based on 82 reviews