Fortunately I didn't actually order my blinds from them as the consultation left me with no assurance of their capability. I assumed Thomas Sanderson were an incredibly high quality company and my neighbour had just had blinds fitted in her conservatory so recommended. The Sales Rep turned up in a scruffy pair of jeans and denim shirt which made me look twice at his card to make sure it was who I was expecting. He had only been with the company a month so was not sure they could do the blinds to fit, and had to rely on a WhatsApp group to ask. He then forgot his box of samples and rang me the next day to say he would collect them. Overall he was very polite but did not know his product and should not have been out on his own. All I then got from Sanderson's was a text asking me to reply to it if I was interested. Very very unprofessional. He never turned up for the samples so I am left with a boxful of them. If anyone has a doll's house they would like refurbished in Thomas Sanderson blinds then I have just the thing! Glad we went with a local family firm.