Possibly my worst shopping experience, they fail on many levels. The product is good, made in the UK too but the lack of customer service and tedious installation process has left me tearing my hair out. Such a shame as to be able to order blinds made in Coventry was a significant decider. To detail each failure would send me to sleep, but suffice to say they don't call back when requested, are poor at communicating, do not respond to email requests, fail to turn up on installation appointments... I just only hope I don't have any issues with the blinds that have been installed.