Installation date May 2022, very happy with the work initially, however, the customer after care is terrible. Communication is 0/10. Shutter is too closed to the double glazed window, very difficult in turning the key and removing it, when I need to open and shut the window. The initial Surveyor came to inspect after a number of calls to customer service, when he came he took pictures and said he would report back to head office - he didn't. Another Surveyor came on Friday, he agreed with me but said I could pull the shutter frame back a little to turn the key and remove it, what utter nonsense, over time the frame would be out of place and damaged, it is now Thursday and not heard anything from Thomas Sanderson, I guess I'm going to have to ring them tomorrow. You would think the Surveyor would have taken the window lock into consideration when he came to take measurement/surveyor the window, after all it is meant to be bespoke shutters - which means "Custom Made" Very disappointed with after care and the fact that it is meant to be bespoke shutters.