After ordering shutters for two large patio windows back in July, the fitter visited in August and gave me a date for fitting two months later in October. On the day of the fitting, (which I’d arranged time off work for, taken curtains down etc; I had to call Thomas Sanderson to ask what time the fitter was arriving, only to be told my fitter had rescheduled my fitting, and hence would no longer be fitted on the day I’d been allocated in his diary some two months earlier. Nobody had communicated this fact to me. Id even had a post fitting email asking if I was pleased with my shutters. As of yet, I still haven’t been given a further date for fitting. I absolutely wouldn’t recommend Thomas Sanderson to anybody. They market themselves as a premium company, which enables them to charge extortionate prices; however their customer service sucks beyond belief. It seems the fitters run Thomas Sanderson, as opposed to the fitters being managed by Thomas Sanderson. The processes should be looked as a matter of urgency, as if you carry on treating your customers in this way you’ll end up with no customers as they’ll go elsewhere. From one disgusted customer who you have let down and disappointed.