Appauling service received from Thomas Sanderson. Ordered black out roman blinds in November 2020, they were installed a couple of months later, each were a couple of inches too small and not straight, so kept no light out of the room. We were obviously unhappy so complained and the fitter agreed. The manager came to view and also agreed. Remeasured and ordered new blinds. The next ones arrives without any black out lining so a new order was placed again. I have had to chase each week (despite them already being made and in the lock up) for someone to come and fix these blinds. Bear in mind, the blind cords have not been secured to the wall since initial install! These blinds are in my baby's room who wasn't mobile a few months ago. He is now mobile and it is completely illegal to leave them unattached anyway. The manager had also seen them unattached and said to the fitter to attach them when he returned the week later with the new blinds. This did not happen. It's been another few months (of chasing each week) and they came out with the wrong blinds and no black out backing. I have been ringing and chasing since, only now that I rang and told them the chain is still loose have they sent someone out. He came out with the new blinds yesterday, one is the completely wrong blind, the other is still too small so can see all the metal connections at the top. He said it will be raised with management again, I put the blind down in my baby's room last night before bed, it came out of the metal connections so is hanging by one connection at the top. Rung Thomas sanderson this morning, once again waiting for a manager to call. Their service has been unsafe, illegal and completely unacceptable.