We placed shutters order back in Dec 2020. TS promised up to 3 months for delivery and installation. 7+ months later no action. I have been calling TS regularly chasing the case. Customer service promised to call back with solutions. Never had a call returned! Nobody takes ownership of the case. After such a long time I am only offered for the order to be cancelled and the deposit refunded without any compensation! I have spent hours on calls, being polite and patient only to be told conflicting messages like "we can't locate you shutters", "we have your shutters but can't get an engineer to come down" and then again "we can't locate you shutters". TS is using freelance installation engineers who can decline jobs. Very very poor service. If I could give ZEO stars I would. Thomas Sanderson has nothing to offer apart from polished marketing and diplomatic customer service who don't really care for resolving matters. From my experience, the CS team doesn't really take ownership of this case. The most I hear is they say they will "try"... Just remember, TS has no control over the (external) installation consultants and can’t influence them either. I have spent now hours calling TS - problem still unsolved. Just another promise made, so I am exploring legal actions.