Worst customer service, poor communication, threatening behaviour, Steer away. We have contacted Thomas Sanderson to have our blinds fitted. It was all going well. Mathew the designer came over showed all the different products and material available to us. Discussed the design and drafted all the plans. We were happy and gave the go ahead. Paid £4600.00 deposit. That’s half of what we have to pay and remainder after the installation. Waited 12 weeks for the blinds to be here. Finally the day for installation came and we were shocked to see the material was not what we ordered. Also we wanted louvres to separate the top window from the bottom that was not done either. When questioned the company they said that’s what we ordered. We disagreed as me and my wife we both clearly remember the material we wanted was different also we asked for the Louvre. We have asked them to put a stop to the installation as we were not happy. All the blinds then left in my garage for last 3 weeks. I need to garage my car and I can’t. Every time I had to make the call and response was we are listening to calls and investigating. No communication was made from them, I had to make calls to get an update every time. Finally I decided to chase up today Friday 24th September as I waited whole week and heard nothing back. Spoke to Michael supposed to be their account manager told me that I have signed vinyl shatters and that’s what I must have and if I don’t he threatened me by saying they will refer my account to debt collector and black list me. That really made us feel we are forced to have something fitted which we are not happy with as I do not want to lose my deposit. Only went with them thinking they are big company and will get best quality but they are far from that. I wish I read their reviews on iO before I paid my half deposit. I can guarantee I would never have gone with them. Seems like it’s all good if everything is sailing smoothly, soon as something changes they start threatening you rather than sorting. Worst customer service for a big company like that. Stay away from them as you are better off going with someone local and cheaper. What a waste of my hard earn money. Everyone out there save your money and spend is wisely.