The initial blinds that we paid £0000s for were great, service was fine, all was good. Then one of the blinds broke, these things happen. We were in warrenty so I rang up and all was fine. Someone came out to look at the blind, ordered parts and was due to come back. Someone else came back to fix a few weeks later but it needed restringed and was sent away mid sept 2020. Down hill at fast speed from there. Over the next 6-8 weeks I had to chase them no less than 5 times to see where my blind was. Turns out (eventually) that they had lost the blind! We were told countless story’s from its the reps fault, to its the manufacturers fault, to they have discontinued the blind and are looking for left over material, to the really convenient excuse of Covid. I am very reasonable, and patient, and completely understand the strains of the current climate so the loss of the blind I wasn’t annoyed at. The lack of customer service and communication was and is STILL my biggest bug bear. I have asked for repeated confirmation of what steps are being taken only to never have anyone ring me back! After spending £0000s on blinds it really leaves a distaste. My new blind was due to be installed finally last week and no one turned up. Understandably the recent lockdown may have played a part......but guess what I’m now really p*****d at?? No phone call to cancel at all. No contact AGAIN. If I am ever able to get my replacement blind in (by the way is my bedroom, great for privacy!!!!!) I will in future NEVER have Thomas Sanderson step foot in my house again!!!!!