Paid half as deposit on " bespoke" curtains. They were appalling! Uneven along the bottom. Pencil pleats were non existent. Weight in bottom didn't hold curtains straight. Pattern didn' t match from one curtain to the other. There were faults in one curtain. The curtains don't meet . Complained to their rep . She was horrifid and told customer service . When I rang them a rude girl shouted down the phone denying my rights and saying they will make some more curtains. I asked for someone to come and look at the dreadful curtains to which she eventually agreed. Watch this space......