Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.38

1.4 Rating 601 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 601 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

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01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 16th April I ordered Apricot Trailing Begonias, I never received confirmation of my order but the sum of £21.94 was taken from my bank account, I have emailed the customer care department on three occasions but to no avail. Pretty shabby treatment”

Helpful Report

Posted 6 years ago

“I ordered bedding plant plugs in March 2020 and received confirmation of receipt of order. I also ordered a pot-grown hydrangea which arrived very badly damaged. To be fair, it was replaced without question However, there have been no replies to three queries about the bedding plants, and looking at the status of my order,I find they are listed for dispatch in March 2021. I will not deal with them again and would not recommend them.”

Helpful Report

Posted 6 years ago

“I have made four or five orders and to date what has been received has been of the poorest quality. Tomato plants posted before Easter and all dead on arrival. Geraniums only 2 from 5 survived. Begonias only half of order received. Surely someone must realise that cashing in on current situation is going to result in lots of people not giving repeat business. Please sort it out URGENTLY”

Helpful Report

Posted 6 years ago

“The plants ordered were of SERIOUSLY substandard quality. Of 20 fuchsia plugs 8 were already rotten or dead and since another 3 have died. Other orders - placed before I was aware of the dreadful quality- are equally totally unacceptable. Trying to cancel remaining items has been like pulling teeth. I can get no answer to my e-mails. Plant quality is simply dreadful, and customer service ranks no higher. I have awarded only 1 star only because I could go no lower.”

Helpful Report

Posted 6 years ago

“I have had 1 part of my 2 part order have emailed 3 times no reply and there phone number is not in use what's going on this company is normally so reliable if no plants soon will try to get my money back £20 down the drain”

Helpful Report

Posted 6 years ago

“MOORFIELD BARN”

Helpful Report

Posted 6 years ago

“I ordered Petunia plug plants for my hanging baskets in March, Email advised of a delay; Emailed twice to T&M no response. Plants turned up last week, 40% went straight to compost heap, stems detached from roots. The plants' roots were dry and the extent of growth indicated that they had been packed some time. Not impressed, rubbish service and woeful product.”

Helpful Report

Posted 6 years ago

“I ordered some plug plants in march,then I get an email to say I will get them March 2021 no mention of this when I ordered them,so I cancelled my order and still waiting for a refund.”

Helpful Report

Posted 6 years ago

“I ordered plug plants for hanging baskets in March 2020, message received saying slight delay, messaged in April - no reply, sent again on 4 May - no reply. Plants arrived last week, 40% were dead, the roots were dry and given the growth of the remaining specimens they had been in the packaging for quite a while.”

Helpful Report

Posted 6 years ago

“Ordered frills and spells in Feb. Catologuec stated five colours. I only have two being purple and white this shouldn't happen missing Three colours cost of plants 43 pound Couldn't get in touch sooner as flowers have only just started to bloom hence only two colours Dissapointed to say the least plus don't like being ripped off Think trading Standards need to sort this shambolic company out”

Helpful Report

Posted 6 years ago

“I have received 2 parts of a 3 part order the quality and condition of plants is very poor as per attached photo-cost £14. The 3rd part of order states there has been a delay in order being dispatched and should be dispatched within 14 days but this time has passed. I have emailed Thompson & Morgan requesting a full refund in view of missing order and very poor quality of orders received.”

Helpful Report

Posted 6 years ago

“The geraniums and fuchsias have arrived. The fuchsias are puny, broken little things. Very disappointing indeed. The geraniums are all leggy, some with one tall outsized more or less dead leaf from a tiny centre. We will try to salvage a few but have sent off for some replacements from another firm. Shan't bother with this firm again.”

Helpful Report

Posted 6 years ago

“Had an order, for 3 items two item arrived, fuchsias ordered 10 only 2 arrived alive, Other plants were fine, now been trying to change my last item since 28 th April Had I automated email back , be in touch in 2 to 4 day!! Emailed again 6 days Later be in touch in 48 hours still no answer emailed again got email back, be in touch in 5 to 7 days, my order is supposed to be being delivered on 15 th may ?. Still don’t know if they have changed my item but had enough time to it do. I think !!”

Helpful Report

Posted 6 years ago

“Quite simply one star is too much. After a month no seeds, no relies, no refund. And guess what no more business from me ever ever again....”

Helpful Report

Posted 6 years ago

“I ordered plants a couple of months ago one product was delivered in a very poor condition but no sign of the rest. Whilst understanding that things are difficult for every company st the moment I find it unforgiveable that Thompson and Morgan take money from your account on receiving an order and hold on to it with no concern about the fact that plants arrive so late and in a bad condition whilst knowing we have no way of contacting them”

Helpful Report

Posted 6 years ago

“Ordered seeds got a dispatch email 1 month ago nothing as to yet will never use this company again needs looking into what with so many bad reviews”

Helpful Report

Posted 6 years ago

“- Delayed posting of items - Poor packaging resulted in damaged plants on arrival - No communication (phone lines turned off and won't respond to emails) - Some plants dead on arrival Spent £140 on plants, and almost everything is ruined.”

Helpful Report

Posted 6 years ago

“Not happy with this company at all this year, plants are late arriving and when they do arrive they are in poor condition 24 petunias , we'll be lucky if half survive,we had the same experience last year but didnt do a review but we definately will not order next year, Thompson and Morgan used to have a good reputation but according to previous reviews, not any more.”

Helpful Report

Posted 6 years ago

“Only spent £10 on seeds lucky enough never delivered have terrible customer service avoid this company needs trading standards to have a look”

Helpful Report

Posted 6 years ago

“I have placed two orders, I have received my second order, but no sign of my first order. I had confirmation email for both orders. Have sent two emails but no reply. The two hanging baskets I received had quiet a few stems that had been broken off I dare say they had been rolling around in back of van, with not a lot of care taken, if your using a parcel delivery company what do you expect . People pay good money and expect a good service and plants delivered in a good condition.”

Helpful Report

Posted 6 years ago

Thompson-Morgan is rated 1.4 based on 601 reviews