Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 589 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 589 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an order, for 3 items two item arrived, fuchsias ordered 10 only 2 arrived alive, Other plants were fine, now been trying to change my last item since 28 th April Had I automated email back , be in touch in 2 to 4 day!! Emailed again 6 days Later be in touch in 48 hours still no answer emailed again got email back, be in touch in 5 to 7 days, my order is supposed to be being delivered on 15 th may ?. Still don’t know if they have changed my item but had enough time to it do. I think !!”

Helpful Report

Posted 5 years ago

“Quite simply one star is too much. After a month no seeds, no relies, no refund. And guess what no more business from me ever ever again....”

Helpful Report

Posted 5 years ago

“I ordered plants a couple of months ago one product was delivered in a very poor condition but no sign of the rest. Whilst understanding that things are difficult for every company st the moment I find it unforgiveable that Thompson and Morgan take money from your account on receiving an order and hold on to it with no concern about the fact that plants arrive so late and in a bad condition whilst knowing we have no way of contacting them”

Helpful Report

Posted 5 years ago

“Ordered seeds got a dispatch email 1 month ago nothing as to yet will never use this company again needs looking into what with so many bad reviews”

Helpful Report

Posted 5 years ago

“- Delayed posting of items - Poor packaging resulted in damaged plants on arrival - No communication (phone lines turned off and won't respond to emails) - Some plants dead on arrival Spent £140 on plants, and almost everything is ruined.”

Helpful Report

Posted 5 years ago

“Not happy with this company at all this year, plants are late arriving and when they do arrive they are in poor condition 24 petunias , we'll be lucky if half survive,we had the same experience last year but didnt do a review but we definately will not order next year, Thompson and Morgan used to have a good reputation but according to previous reviews, not any more.”

Helpful Report

Posted 5 years ago

“Only spent £10 on seeds lucky enough never delivered have terrible customer service avoid this company needs trading standards to have a look”

Helpful Report

Posted 5 years ago

“I have placed two orders, I have received my second order, but no sign of my first order. I had confirmation email for both orders. Have sent two emails but no reply. The two hanging baskets I received had quiet a few stems that had been broken off I dare say they had been rolling around in back of van, with not a lot of care taken, if your using a parcel delivery company what do you expect . People pay good money and expect a good service and plants delivered in a good condition.”

Helpful Report

Posted 5 years ago

“One is too many. Spent £99 on plants and those I have received are in extremely poor condition. Dead, diseased and generally poor condition. Most aren't going to make it. Complained about first batch of begonias 24 knackered plants - no response. Second batch of geraniums - 3 trays knackered and one passaable. Will never ever use them again and I suggest you don't either.”

Helpful Report

Posted 5 years ago

“received the second part of my order 24 /04 /20 zonal geranium plugs ,very poor anaemic looking pale and insipid 2 cm tall the worst I have had from T&M tried email to customer care ,no reply I don't think they can blame corona virus if you read these reviews this has been going on since before it started pity I didn't read them sooner I don't hold much hope for my tomato plants”

Helpful Report

Posted 5 years ago

“ordered compost middle of March still not arrived. yet I keep getting emails about plants no good without compost!!! Noone replies to emails no chance on phone have requested a refund heard nothing.Very poor customer service. never order form them”

Helpful Report

Posted 5 years ago

“Totally Disgusted! Order fushias and petunia for hanging baskets not cheap photos looked lovely . Received one slim box of fuchsias that were not only so tiny but broken the couple that had leaves and bone dry!! They have not survived and I have now written 3 E mails no reply and no sign STILL of petunias!!stay well clear of this company I’ve been robbed and ignored!!”

Helpful Report

Posted 5 years ago

“I placed an order for Two Cordyline pink passion on the 5th April( £45 with postage) I was Told my order would be with me in 21 days. I've had no feed back apart from an automated reply to an email I've sent. They are still taking orders which is unbelievable. I will never use this company again. Oh the power of social media!!”

Helpful Report

Posted 5 years ago

“Appalling experience. Fuschia plants were terrible. Out of 20 maybe 5 that will live. Begonia tubers puny. They took so long to arrive I ordered from elsewhere. You are not able to speak to customer services.”

Helpful Report

Posted 5 years ago

“On 23th march last ordered by telephone 3 tomatoe plants as advertised in the Daily Telegraph. My bank statements confirmed that payment of £9.94 was made on 24th March. Since then I have heard NOTHING. Please may I have one, or a refund in view of delay. John Foley Hampton mx”

Helpful Report

Posted 5 years ago

“Very disappointed in T&M ,ordered 6 tomatoes and 3 pepper plants 5 weeks ago to date received zilch 0 .sent email a week ago no reply. Getting in touch with pay pal !”

Helpful Report

Posted 5 years ago

“Received fuchsia plugs yesterday.plugs mainly blackened rotten leaves, out of twenty might save three doubtful. Also had a mixed order of fruit plants through QVC. Not impressed .feel its wasted money. QVC are contacting them for replacements ,still waiting. direct order of fuchsias two emails no response. Will not order plants again.”

Helpful Report

Posted 5 years ago

“I'm still waiting for plants I ordered over a month ago...emailed 10 days ago...no reply...i understand current situation but I would expect a reply”

Helpful Report

Posted 5 years ago

“I am very disappointed with the twelve Glen Ample raspberry canes that I bought by mail order earlier this year. Of my first purchase of six canes, only two have grown; to approximately 55cms and 65cms tall respectively. One showed a small bud at the base, but this has not developed. The other three have not grown at all. Because of this failure rate, I ordered six more, without knowing T&M’s poor reputation. Of the six which arrived on 15th April and planted the same day, none have shown any sign of life. They had all been planted in good soil, watered sufficiently and protected from frost. The rest of our garden is thriving with a sturdy growth of clematis, roses, vines, blueberries, figs, rhubarb and numerous potted plants, etc. Less than 25% success rate for growth of plants (priced £10 for six, and £5 postage each time) is very poor. I will not be ordering from them again, and certainly will not recommend them if asked. I have not received any reply or acknowledgement to my email.”

Helpful Report

Posted 5 years ago

“Sadly I ordered a variety of things over 5 weeks ago, I received 2 of them but not the rest of the stuff. I have emailed many times, theres no response, you cant call either and I cant cancel - I would be very careful buying from them! I have just messeged them on Facebook maybe I will get a response as this is ridiculous!”

Helpful Report

Posted 5 years ago

Thompson-Morgan is rated 1.4 based on 589 reviews