Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 590 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly I ordered a variety of things over 5 weeks ago, I received 2 of them but not the rest of the stuff. I have emailed many times, theres no response, you cant call either and I cant cancel - I would be very careful buying from them! I have just messeged them on Facebook maybe I will get a response as this is ridiculous!”

Helpful Report

Posted 5 years ago

“Sadly I've been having major problems with my orders. The online tracking is no help as it explains there has been a delay with the order and to wait 14 days for delivery. I've now been waiting over a month past that time for at least 5 items across 3 orders. I understand the difficulties in the current situation but all the other companies I had placed orders with fulfilled them in the time frames they advised. The plants I actually have received from my Thompson Morgan orders have been very poor in comparison. I'm not sure how much longer to wait before I submit a PayPal claim, but I certainly won't be using TM again.”

Helpful Report

Posted 5 years ago

“Upon looking at the reviews I wish would have reviewed before ordering.I placed an order on 6th April 2020 and have received 3 items,all of which were substandard with the majority dying.I send emails every day asking for a response back asking for an update on the order.I understand about the current situation we are all in but they should not commit to "customer satisfaction" if they are unable to fulfil there promise..I have received 36 minute plants all of which were not on the initial order? I have asked for a response as I want a refund..4 weeks on..still no reply.I must add that I have placed another large order last week with another Company which was delivered yesterday,all one order,perfect plants and outstanding service 10 days from order to delivery...I will not use this company again and I certainly would not recommend it”

Helpful Report

Posted 5 years ago

“Only received half my order payed £20 for a bag off bulbs could buy them a lot cheaper anywhere else this is not the first time I have been ripped off by this company never again say clear”

Helpful Report

Posted 5 years ago

“Since writing my review below I have now contacting my credit card company who have reimbursed me the full amount of £111.80 . I will now be contacting trading Standards to lodge a complaint against this company.”

Helpful Report

Posted 5 years ago

“Ordered tomato and cucumber plants ,received an email saying plants dispatched on 16th April they arrived yesterday ,14days later.Plants arrived shrivelled and dead.Waiting for a refund , wouldn’t order again from this company.”

Helpful Report

Posted 5 years ago

“Do not use this company. I am still waiting for plants and was told 12 days ago they were being despatched. Remembered that I had ordered a few years ago and the service was dire then. Wish I had remembered this time. They never answer their phone.”

Helpful Report

Posted 5 years ago

“ordered items never delivered asked for refund never received over 30days now”

Helpful Report

Posted 5 years ago

“Ordered some tomato seeds over a month ago order number W9872675 still haven't arrived. emailed customer service no reply. Tracking app says busy try later, tried at about six o'clock on Sunday morning, same message, don't believe it's really working. Tried 'phoning customer service recorded message said that they were busy doing something else. Seeds will now arrive - if ever - too late to grow a successful crop. Can you please advise about claiming the refund you mention above. Yours etc N Creenan”

Helpful Report

Posted 5 years ago

“Appalling service. Initial delivery was of dried up young plants. Twice phoned - kept waiting - cost nearly £4 : PREMIUM RATE - assured order to be redelivered - still waiting after one week. Emailed to request refund - no acknowledgement to date. Appreciate busy period but totally unacceptable business practice.”

Helpful Report

Posted 5 years ago

“I received an email,6th April to tell me my plants had been dispatched. I ordered in March, good time frame all things covid considered. My bare roots and some bulbs arrived 22nd April. As yet (26th April) my dispatched plants have not arrived. I have emailed several times but no response. Will be seeking a refund. I have ordered plants from local garden centre now. I spent over £80 on t&m order. Wont be using them again.”

Helpful Report

Posted 5 years ago

“This is the worst firm I have had the misfortune to deal with. Placed an order 3 weeks ago nothing delivered and I am unable to get in touch with them. Do not answer phone , emails ignored. No tracking information provided. I am out of pocked for nearly £100.”

Helpful Report

Posted 5 years ago

“One packet of seeds wasn’t in the delivery even though ticked on the packing list. One packet of tomato seeds had no seeds in it - checked very carefully and another had only two seeds. Won’t buy from here again.”

Helpful Report

Posted 5 years ago

“Waited 3 weeks for order turned up dried up plug plants will not be using this site again”

Helpful Report

Posted 5 years ago

“Worst trader I have had the misfortune in dealing with . They refuse refunds dont supply orders and make false promises . They seem to think the law does not apply to them and they dont have to do refunds. Avoid the wind up and avoid this lot or your likely to regret it..”

Helpful Report

Posted 5 years ago

“Ordered Cherry, Nectarine & Peach tree on 7th March. Delivered Cherry on time, rest should have come within 7 working days, but no news. Every time when you call customer service, receive unhelpful answers. Yesterday, all of a sudden they cancelled Nectarine order, still no news about Peach. Terrible company, no communication, poor customer service.”

Helpful Report

Posted 5 years ago

“I spent a fair amount of money buying mixed daffodils, all chosen to be different from the standard yellow type. None of them have turned out to be as advertised, the citrus sorbet ‘mix’ were in fact all the same plain yellow daffodils. Many of the bulbs have not grown at all and unfortunately the response from customer services was poor.”

Helpful Report

Posted 5 years ago

“I ordered Thompson & Morgans "polyanthus garden ready plants - Polyanthus 'Most Scented Mix'. When they arrived the plants had no flowers or buds, basically just a mass of green leaves. I planted them thinking they would eventually bud and flower in due time. No that didn't happen ! All I have is leaves...certainly NO flowers and NO scent. A complete waste of money and I DON'T recommend Thompson & Morgan.”

Helpful Report

Posted 5 years ago

“Purchased a cold frame at a cost of 39.99. It arrived well packaged but it is very poor, flimsy, lightweight, plastic panels for the lid would not stay in place, I had to put extra strong tape on the inside and outside to keep it in situ. The first evening it blew over in the wind and exposed the content. I am very disappointed and wish I had spent the money on buying plants.”

Helpful Report

Posted 5 years ago

“Received plants during winter and outside growing season. I therefore gave them time to grow. Most garden centres give 1 to 3 years guarantee. I contacted then after 11 months only to be told, despite spending £30 on the plants they give no guarantee”

Helpful Report

Posted 5 years ago

Thompson-Morgan is rated 1.4 based on 590 reviews