Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 589 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 589 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order at the end of March for over £70. Have only received two items. Have e mailed, as unable to phone, lines closed. E mailed and not been contacted. I know things are difficult at the moment but this is not acceptable. Want my money back but unable to contact anyone”

Helpful Report

Posted 5 years ago

“I am receiving plants in a dreadful condition, I have repeatedly sent emails and no one responds. I have asked for a refund and a cancellation of orders that have still not been received - NO ONE RESPONDS this company is not performing well at all!”

Helpful Report

Posted 5 years ago

“Placed an order in March and order confirmed. Part of my order arrived in a very bad state. 2nd part still waiting despite emailing 3 times. Tried to call but the phone lines are not working . Requesting a refund !! Very poor service.”

Helpful Report

Posted 5 years ago

“I ordered plant plugs on the 17 April which part of the order arrived today 13th May. the packaging was very poor and crushed.The plants inside (Fuschias( were not what i call plugs,being 17 -18 cm high some with no leaves at all. Very poor for a notable company”

Helpful Report

Posted 5 years ago

“Tomato plugs posted 5th May, arrived 13th May, so unsurprisingly bone dry and mostly dead. Very bad service.”

Helpful Report

Posted 5 years ago

“ordered plants 13 april no communication from this company . sent email & message on face book still no response. told them to cancel order through paypal complaints procedure got reply on face book 12/5/20 saying cant stop order as it will be dispatched in 7 to 10 days.pleased its only a small order i wont be using or recommending this company again.”

Helpful Report

Posted 5 years ago

“I put in an order for £55 in April and had email to say part order has been dispatched. Only one has arrived, a packet of 5 totally dead petunias pushed through the letterbox, there is no chance of revival. Their phone lines are down and they have not responded to 3 emails Requesting cancellation of rest of order and full refund. I Cannot now afford to go out and buy more plants. Yesterday I received a promotional email from them Advertising their wonderful plants so they are obviously still taking money and misselling by promising plants will be delivered in excellent condition. I am disappointed and disgusted.”

Helpful Report

Posted 5 years ago

“Will not order from this company again. Will not reply to emails or phone calls - wrong plant delivered and was in a terrible condition have more plants to come and wish I hadn't. Have asked for a refund.”

Helpful Report

Posted 5 years ago

“On 16th April I ordered Apricot Trailing Begonias, I never received confirmation of my order but the sum of £21.94 was taken from my bank account, I have emailed the customer care department on three occasions but to no avail. Pretty shabby treatment”

Helpful Report

Posted 5 years ago

“I ordered bedding plant plugs in March 2020 and received confirmation of receipt of order. I also ordered a pot-grown hydrangea which arrived very badly damaged. To be fair, it was replaced without question However, there have been no replies to three queries about the bedding plants, and looking at the status of my order,I find they are listed for dispatch in March 2021. I will not deal with them again and would not recommend them.”

Helpful Report

Posted 5 years ago

“I have made four or five orders and to date what has been received has been of the poorest quality. Tomato plants posted before Easter and all dead on arrival. Geraniums only 2 from 5 survived. Begonias only half of order received. Surely someone must realise that cashing in on current situation is going to result in lots of people not giving repeat business. Please sort it out URGENTLY”

Helpful Report

Posted 5 years ago

“The plants ordered were of SERIOUSLY substandard quality. Of 20 fuchsia plugs 8 were already rotten or dead and since another 3 have died. Other orders - placed before I was aware of the dreadful quality- are equally totally unacceptable. Trying to cancel remaining items has been like pulling teeth. I can get no answer to my e-mails. Plant quality is simply dreadful, and customer service ranks no higher. I have awarded only 1 star only because I could go no lower.”

Helpful Report

Posted 5 years ago

“I have had 1 part of my 2 part order have emailed 3 times no reply and there phone number is not in use what's going on this company is normally so reliable if no plants soon will try to get my money back £20 down the drain”

Helpful Report

Posted 5 years ago

“MOORFIELD BARN”

Helpful Report

Posted 5 years ago

“I ordered Petunia plug plants for my hanging baskets in March, Email advised of a delay; Emailed twice to T&M no response. Plants turned up last week, 40% went straight to compost heap, stems detached from roots. The plants' roots were dry and the extent of growth indicated that they had been packed some time. Not impressed, rubbish service and woeful product.”

Helpful Report

Posted 5 years ago

“I ordered some plug plants in march,then I get an email to say I will get them March 2021 no mention of this when I ordered them,so I cancelled my order and still waiting for a refund.”

Helpful Report

Posted 5 years ago

“I ordered plug plants for hanging baskets in March 2020, message received saying slight delay, messaged in April - no reply, sent again on 4 May - no reply. Plants arrived last week, 40% were dead, the roots were dry and given the growth of the remaining specimens they had been in the packaging for quite a while.”

Helpful Report

Posted 5 years ago

“Ordered frills and spells in Feb. Catologuec stated five colours. I only have two being purple and white this shouldn't happen missing Three colours cost of plants 43 pound Couldn't get in touch sooner as flowers have only just started to bloom hence only two colours Dissapointed to say the least plus don't like being ripped off Think trading Standards need to sort this shambolic company out”

Helpful Report

Posted 5 years ago

“I have received 2 parts of a 3 part order the quality and condition of plants is very poor as per attached photo-cost £14. The 3rd part of order states there has been a delay in order being dispatched and should be dispatched within 14 days but this time has passed. I have emailed Thompson & Morgan requesting a full refund in view of missing order and very poor quality of orders received.”

Helpful Report

Posted 5 years ago

“The geraniums and fuchsias have arrived. The fuchsias are puny, broken little things. Very disappointing indeed. The geraniums are all leggy, some with one tall outsized more or less dead leaf from a tiny centre. We will try to salvage a few but have sent off for some replacements from another firm. Shan't bother with this firm again.”

Helpful Report

Posted 5 years ago

Thompson-Morgan is rated 1.4 based on 589 reviews