Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.38

1.4 Rating 603 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 603 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

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01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are rubbish. Seeds are poor to germinate. For example of cougettes and cucumbers I had some packets where not one single seed germinated. These are not hard to grow. Also beware you will be SPAMMED FOREVER with junk email . I have asked over and over to be taken off the list but they still send out a minimum of ONE EMAIL A DAY. pushing a load of junk I do not want.”

Helpful Report

Posted 7 years ago

“There have been problems with all three orders I made with Thompson and Morgan, their plants take months to arrive and are VERY poor quality. A case in point, I ordered 12 Orchid roots and was contacted weeks later to say the order could only be partially completed. I received 8 tiny Orchid roots and only 3 have actually grown after two months of careful nurturing. I ordered hanging basket plants which came dry and squashed, many have not grown into plants and are still very puny. I also ordered 2 Begonias which never arrived and I was sent an email again saying that the order couldn't be completed, after numerous phone calls to customer services after each order, all I have received is a £5 voucher - I will NOT be using this as I am so disgusted with the substandard products and customer service of this company. DO NOT BUY FROM THOMPSON AND MORGAN. I need to add that the images on their website look nothing like the plants you receive, they show wonderfully blooming and healthy plants, what actually arrives is vastly different and not worth planting.”

Helpful Report

Posted 7 years ago

“I placed an order online on 27/5/19 for 3 agapanthus plants which were advertised for delivery by the end of June. I received an email thanking me for my order and a link to track the progress of the order online. On 3/6/19 I checked the progress of the order and the displayed despatch date was 7/8/19 ! Not only that, but when I sent an email to their customer services querying the change of despatch date on 3/6/19, they failed to reply after 17 days despite their email response advising that they would respond within 14 days. So I rang their customer services on 20/6/19 and spoke to a lady who was unable/unwilling to give any explanation for the discrepancy but merely agreed to my request for a refund and offered an unconvincing and insincere apology. This was the first time I've ordered from T&M and it will be my last.”

Helpful Report

Posted 7 years ago

“Absolutely disappointed - poor customer service, long delivery time, weak conditions of plants. Orders from Feb still not received - June.”

Helpful Report

Posted 7 years ago

“The website is very misleading, they haven’t rectified this as a manager had previously advised to me! I Have been a customer for 6 years + all of my orders this year have been unexpectedly cancelled with no communication for T&M. They have also been delivered late, wrong items sent, plants have arrived in a terrible condition or not even been delivered by the courier, even when they have told T&M they have. This is not the service I expected to receive after being a customer for several years or been promised by a manager on several occasions they would be delivered by XX date and still didn’t arrive on time. In the future I would urge people take the time to visit and support a local garden centre to purchase good quality plants, as T&M do not provide this. My final straw was this week when i again had to speak with a customer care advisor. Yesterday MARK: was not prepared to listen to a extremely dissatisfied customer and the frustrating experience I have repeatedly received over the past few months from this company. YOU CALLED A CUSTOMER RUDE! YOU PUT THE PHONE DOWN ON ME!!!! THIS IS NOT PROFESSIONAL!!! AVOID AVOID AVOID!!!!!!”

Helpful Report

Posted 7 years ago

“I ordered what I thought were giant red geraniums, the plants that arrived were very weak, in fact it was touch and go with 2 of the five, but I grew them on and now that they are flowering they aren't giant ones and they aren't RED, they are pink!”

Helpful Report

Posted 7 years ago

“Ordered a plant on 17/05/19 emailed to ? About delivery times sent a standard reply about how busy they are and they would reply within 14 days .....still waiting and still no plant . Shockingly bad service”

Helpful Report

Posted 7 years ago

“I placed an order with Thompson and Morgan on 7th Feb 2019. The seeds arrived ok but that was the only positive. The plants that I ordered some in pots some in plugs were due for delivery in March. Made numerous phone calls and delivery went back to early April, then after several phone calls (these lasting 20 minutes and more) probably due to other persons complaining the delivery went back to late April This was repeated for May and so I cancelled the plug plant order as I believed it was too late for plug plants. After numerous complaints a tomato plant arrived which I don't believe was the correct cultivar and not the total order (3 ordered) and the paperwork indicated that the order was complete. I received a credit but this of no use as I wanted the plants. I have sent them an email but no response so far. Thompson & Morgan claim to be "experts in the garden since 1855" ,if this is correct in my opinion they have definitely gone down hill fast.”

Helpful Report

Posted 7 years ago

“Useless company. Read rest of posters comments. The sooner they go bankrupt due to very poor customer service, the better so that no more people are ripped off by BVG Group.”

Helpful Report

Posted 7 years ago

“All orders late or not delivered can't contact as phone always engaged and no response to emails, they blame a new computer system but there must be more to it than that, everywhere you look bad review after bad review”

Helpful Report

Posted 7 years ago

“Absolutely awful customer service, plants and delivery time. I will never buy from this company again”

Helpful Report

Posted 7 years ago

“I have been disappointed with the poor level of service provided from Thompson and Morgan, (customer service is non existent) there is a general lack of response to emails, & you will likely find yourself being left hanging on the phone or them just not answering phone calls, Im glad I paid with PayPal otherwise I may not have received any response or resolution to the issues experienced, given the poor level of customer service received I would avoid using this company unless you want all the hassle of trying to resolve any issues that should arise”

Helpful Report

Posted 7 years ago

“Don’t reply to emails takes long to answer the phone dispatch longer than it dates”

Helpful Report

Posted 7 years ago

“This is the first time I have purchased plants from Thompson and Morgan and, I must admit, it will probably be the last. As an offer, I purchased bedding begonias as plug plants - they arrived in good packaging but, on opening it, I was disappointed to see that they were so small with, at most, one or two minute leaves. I have tried to plant them on but, apart, from 3 or 4, they have just died. I also bought 10 begonia tubers - out of these only 3 have come to anything. However, on a good note the hardy fuchsias I also bought have so far survived. I am just keeping my fingers crossed for their survival!”

Helpful Report

Posted 7 years ago

“The most shocking customer service from an online retailer I have ever had (I buy most stuff online). I understand issues can arise but usually the company responds and sorts it out the problem which this company clearly does not. I ordered 2 bare root magnolia plants - Magnolia denudata 'Sunrise' (Patio Standard). When they arrived one was snapped in half and the other does not look to healthy at all (both fit for the bin). I wrote to the company over two weeks ago and have had no response. I don’t usually write reviews but after the experience I have received company I feel like my money has been stolen from me and want to share with others. I don’t feel the company will make any further contact and I don’t have what I ordered. I would order from another company at all costs no mater what the price.”

Helpful Report

Posted 7 years ago

“Oh dear. Just ordered from Thompson and Morgan for the first time. They said delivery 7 days but on acceptance my order reads "delivery by end June" These are hanging basket plants and end of June sounds like small plants won't flower before August. Sent them an email and just got reply. YOUR EMAIL WILL BE ANSWERED WITHIN 14 DAYS". Should have read reviews :(”

Helpful Report

Posted 7 years ago

“They delivered plug plants, and although most were ok, 1 variety were very poor quality and didn't survive. I initialled emailed T&M and received a reply telling me that this was normal during the winter and they should come back in the spring, if they didn't to email them again. I have now emailed 3 times over 6 weeks and the only response I receive is an email stating hey have received my complaint and due to high volumes it will be processed within 2 weeks!”

Helpful Report

Posted 7 years ago

“Appalling service. Ordered my fruit canes and strawberry plants mid-March, and was told they’d be despatched the next day. My money was taken immediately. The first items were four weeks late on despatch and arrived in dribs and drabs. The strawberries and some canes were despatched just before the Bank Holiday, so not all have survived. To add insult to injury, the final set of canes (six weeks late) were missing nine canes from the set of twelve!! I’ve emailed for over two months and never once received a reply, only the holding emails. If you call them you’re on hold for around 20 minutes, and when you do get through they simply do not care, are dismissive and unhelpful, and lie about when and whether your items have been despatched. I followed the advice of another reviewer and opened a PayPal dispute (luckily I’d paid that way) - they replied to offer a refund on the canes (which are now out of stock, brilliant), then again to say there was a hold on the funds so it couldn’t be processed (this is something PayPal puts in place in the event of a claim, that the seller has to lift, and is out of the buyer’s control). Just an excuse. I sent the relevant information explaining what they need to do at their end (!) and have not heard from them again, so have escalated to PayPal to deal with. Will never use this company again and am actually appalled that organisations like Gardeners’ World are still endorsing their products.”

Helpful Report

Posted 7 years ago

“T&M used to be a company that you could trust but not anymore. I ordered their half price climber collection in March 2019 and ended up being robbed by being charged full price plus half again. Despite phone calls and emails no replacement plants or refund has arrived. Their customer service is nonexistent. All in all I am now a very disappointed ex customer .”

Helpful Report

Posted 7 years ago

“Order took weeks to arrive. Order was split over 3 deliveries. Plants arrived completely dead, taking a week from dispatch and then told on the phone would take another 3 weeks to resend. Shocking customer services (emails will be responded to in 14 days). Just not good enough. Their marketing is full on, sending special offers constantly (which it doesn't tell you you can't combine) but they are way over promising. Would defiantly avoid. Won't be using them again, such a shame as have been around for years and thought they would be a respectable company to deal with. Would give zero stars if I could.”

Helpful Report

Posted 7 years ago

Thompson-Morgan is rated 1.4 based on 603 reviews