Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.38

1.4 Rating 603 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 603 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“T&M used to be a company you could trust. Now they specialise in sending DEAD plants in packages that add to the state of the poor plants. I do not believe that their plants are raised by T&M in this country - they must be brought in. The packaging is clearly so poor to cut costs. Their customer service is NON EXISTANT? I will NEVER, EVER buy from this non ethical, appalling, money grabbing company.”

Helpful Report

Posted 7 years ago

“My first time ordering with this company and my last. I ordered my plants on the 28th April and still have not received them even though they took the monies out of my bank on the 29th April. I have tried on numerous occasions to ring them but it is always permanently engaged. I emailed them only to receive one back to say they would contact me in 14 days! Not acceptable! I want a refund and will keep trying to get hold of them until I do.”

Helpful Report

Posted 7 years ago

“First time ordering with this Company, but never again. I should have checked reviews, but as it is a well established business always advertising in the newspapers, I thought all would be ok. From them confirming my order by email originally, I have not received the plants, been told they will reply to my complaints email in 14 days and listened to the most monotonous piped music during several attempts to contact them by phone! How are they still allowed to advertise, and how are they still in business.? I’m not hopeful about getting a refund.”

Helpful Report

Posted 7 years ago

“What went wrong...everything.Plants not received.Some of my e-mails ignored,got my name wrong,said they was sorry I was not happy with my plants but never received my plants so how could I be unhappy with them!!!Said they would send a replacement for my plants but told them I have not even received the first order I placed then e-mailed and said they would refund me because they could not send a replacement,still waiting for the refund.”

Helpful Report

Posted 7 years ago

“AVOID AT ALL COSTS .....Placed two orders. Tomato plants arrived dead and completely dry. Rest of order still not arrived after 3 weeks. Refund requested. Second order was for four hanging baskets. Still not despatched after three weeks and don't know when they will be so I have cancelled order and requested refund. Disgusted at their attitude towards customers. They accept the order, take your money but then couldn't care less. It's really difficult getting an answer by telephone, TRIED 4 times and gave up after 20 mins the first 3 times, and my email according to the auto reply will take 14 days for them to reply to. This company is a joke.”

Helpful Report

Posted 7 years ago

“i should have read the reviews before ordering. i ordered a clematis taiga on the 28th of april , its now the 16th of may and no sign of it. charged £29 for 2 litre pot plus delivery. i was stupid. 2 down the page someone was selling them in 3 litre pot for £16 and i would have had it by now. never buy from this company again and if your wise , stay away”

Helpful Report

Posted 7 years ago

“Order not received. My inquiry by email got an auto reply saying it would be replied to within 2 weeks. 14 days later I get another email saying it would be a further 7 days... I could not get through to speak to someone on the phone either. 1 month after placing my order I'm £35 down and have yet to receive any sort of customer service!”

Helpful Report

Posted 7 years ago

“Received 3 deliveries, all in apalling condition. First lot of 6 - 4 died within 2 or 3 days. Second lot (which was a substitute sent without any consultation) completely dried out and dead having been in transit over Easter holidays and clearly badly handled. E-mail sent, received automated reply promising reply within 10 days. No reply after 3 weeks. 3rd batch of 15 received in very poor condition, most poorly rooted and several cells contained compost only. 6 potted yesterday and 2 are clearly not going to survive. The published contact number for customer services just cuts out (tried several times on 4 different days) so further e-mail sent. 4 deliveries from a different company all arrived in excellent condition with only 1 plant lost from 46 plants. I wil not be using Thompson and Morgan again.”

Helpful Report

Posted 7 years ago

“Takes order and payment then just cancels them a month later without notification of any sort.”

Helpful Report

Posted 7 years ago

“If I could give less than 1 star I would.. have order outstanding since February, sent e mail, telephoned and told order arriving soon, but of course it did not. rang several times and got no answer after holding on. for 20 minutes our more. TOTAL indifference TOWARDS ME AS A CUSTOMERS IN BETWEEN ALL THIS I PUT IN ANOTHER ORDER WHICH THEY THEN SAID WOULD NOT BE DELIVERED FOR OVER 2 MONTHS !! so I doubt very much if I will ever get either order delivered. I will contact my credit card company and ask them to stop BOTH payments and will never deal with these people again.”

Helpful Report

Posted 7 years ago

“Order said dispatch in 7/14 days still not arrived a month later,after trying customer service numerous times I've just can celled it ,would never shop here again 5heir a joke.”

Helpful Report

Posted 7 years ago

“Items not delivered no reply’s to emails plant should have been delivered in March should use the bull **** from the sales catalog about delivery on the plug plants I ordered avoid by all cost after a little bit of investigation it’s now owned by bvg group and and reviews for this group seems to be the same for all of that group Clifford James etc”

Helpful Report

Posted 7 years ago

“Still waiting for plug plants due to arrive in March. ? I may get them middle of May. Alfull customer service. They do not care about their customers.”

Helpful Report

Posted 7 years ago

“I have had two items delivered of my order. 5 dahlia plugs and 5 petunia plugs. Dahlia plugs all melted like been cooked and of the 5 petunias only 1 any good. Tried contacting via track my order but just unable to make contact. I have used this company for years but of late delivery gone up the shoot”

Helpful Report

Posted 7 years ago

“I agree with these reviews. Delivery due 25/03/2019, but still not received. They were still advertising in the Daily Mail for half the price, and to add salt to the wound they have now reduced the price to £3.00.”

Helpful Report

Posted 7 years ago

“Ordered Osteospermum collection in October 2018, got told they would be despatched in March, got an email from T&M 11th April telling me they will now be despatched in mid May. 7 months to take cuttings. Won't be buying anything else from these people.”

Helpful Report

Posted 7 years ago

“Delayed delivery date, for all the items on my order, to when I’m away, so I Tried to call to cancel, could not get through, so sent an email to cancel. No response, so continued to send loads of emails. Finally got a reply almost two weeks later, but still the plants weren't cancelled. No help on the phone, when I finally got through today. Basically, I’ve just paid for plants that will die. Your customer service is non-existent and needs to be sorted out. A very unhappy ex customer.”

Helpful Report

Posted 7 years ago

“One star is too much. Avoid like the plague these guys are rude take your money then don’t contact you and you can’t contact them”

Helpful Report

Posted 7 years ago

“Products not sent. They do not reply to emails. Always pay by paypal and then you can open a dispute and get a refund.”

Helpful Report

Posted 7 years ago

“Placed my order and paid and now cant get any response from customer services. Will never use again”

Helpful Report

Posted 7 years ago

Thompson-Morgan is rated 1.4 based on 603 reviews