Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 588 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 588 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used this company in the past and have been disappointed, however because of being one of the very vulnerable I have not left our house so thought things could only have got better from the last order a few years ago. However how wrong could you be, out posti plants were barely two leaves so we only managed to nurture about a third of them. The next and what we thought was our last plants came bizzy lizzys there were tree empty cells and several of the plants looking worse for their journey and to our dismay our other 120 plants have not arrived they are supposed to have arrived with the courier five days ago but have sat in the depot during the hottest days of this year,so I don't have any great hopes of what we should!!!!! Receive. Please please avoid this company they did not deserve the second chance. We did try to call the company but no go.”

Helpful Report

Posted 4 years ago

“Received part of my order on Friday. The French Marigolds are an absolute disgrace. The stems were all broken and all that is left are roots which will hardly grow again before autumn removal. There are still petunias and dalihas plants to come as part of my order but I have negative feelings that these plants will be any better. I ordered these plants on line to help in some way to support the gardening industry but you can rest assured that I will never buy from this company again.”

Helpful Report

Posted 4 years ago

“I placed an order for a shrub plant at a cost of nearly £50.00. Although it was show as a stock item it has taken months to receive it. Finally turned sup today. What a disappointment; the plant is wilting, leaves lost and parts are already dead. It looks . not just neglected but diseased. Contact from the company takes days and the service I have received does not even warrant 1 star. I would not recommend this online service to any serious gardener or anyone who loves plants. If there was an organisation for the prevention of cruelty to Plants I would report them. I shall avoid in the future.”

Helpful Report

Posted 4 years ago

“I have only put one star because I had to put at least one to access this review page, you don't even deserve the one. I got all sorts of conflicting emails regarding dispatch, when 2 parcels arrived they were both squashed. This was only one third of my order, the plants themselves were deplorable. The three Begonias were rotten at the stems only fit for the compost heap, the two Helenium are now in intensive care, but have less than 40% chance of survival. Contact by telephone is impossible as they say "that they are too busy" so they have just turned them off. Emails are the only way customers can try to contact them. The bulk of my order is still outstanding, but because of the quality of what has arrived I don't want it now. I spent £63.95 and demand a full refund in the next 10 days or I will be going through the small claims court.”

Helpful Report

Posted 4 years ago

“Terrible service. They take your money quick enough, and when after 2.½ months they cancel 2/3rds of your order, you can’t get back all the money you are owed. Avoid this firm at any price.”

Thompson-Morgan 1 star review on 29th June 2020

Helpful Report

Posted 4 years ago

“Terrible service. They take your money quick enough, and when after 2.½ months they cancel 2/3rds of your order, you can’t get back all the money you are owed. Avoid this firm at any price.”

Helpful Report

Posted 4 years ago

“I have spent over £180 with them due to self isolating and have had numerous problems with them. Even today checking one of my orders which should have arrived weeks ago they have changed the delivery date to the end of July the summer will be virtually over. They did refund for Busy Lizzy plugs which were dead on arrival. They should not take on orders they cannot cope with.”

Helpful Report

Posted 4 years ago

“I am only giving one star because it won't give me the option of none. I ordered begonias for my elderly parents back on the 27th April!! as they couldn't get out - they are in their 80's. I am still waiting for the plants. Original despatch date given was 'Before July' but I risked it. When I checked 3 weeks ago the delivery dates were 25th June and 9th July. I send an email (their phones are off can you believe that!) No response at all even after 3 weeks. Now the dates are showing delayed for another 14 days. Well the bedding plant season will be over. I have sent another email but I do not expect a reply. Disgusting company, disgusting service (and now having read old reviews, it seems Covid has nothing to do with this, they have always been bad). They are an absolute disgrace DO NOT DEAL WITH THEM. They should not be in business and I think of other decent businesses that have probably gone under during this time and these scammers are still in business!”

Helpful Report

Posted 4 years ago

“Spent £80, mainly for my elderly mother. Plants were in terrible state.. already dying having been inadequately packed. Some packs arrived with liquid leaking out as plants were rotting. No response to emails or just spoof fake queries to delay. Took photos all along which I am ready to submit to. The Small Claims Court online if I don’t get a response in next 10 working days. Sarah Raven plants ordered at same time were beautiful.”

Helpful Report

Posted 4 years ago

“My plug plants arrived very wilted and 25% of them were already dead. I tried to revive the remainder but most were too far gone. Fewer than 40 of the 144 delivered have survived. Customer service is non existent, they wont accept phone calls and ignore emails. Avoid this company at all costs.”

Helpful Report

Posted 4 years ago

“Shocking service ordered plants I expected them late but after 5 weeks had to email them to be told not to email plants are coming same again 2 weeks later now this morning they tell me I won’t be getting them due to stock shortage yet they have still advertised them for order all this time not impressed won’t use again”

Helpful Report

Posted 4 years ago

“Plants arrived bone dry, half dead and far smaller than advertised. I have never ever seen so may plants arrive is such small condition. Within 2 days over 60% had died. I was able to bring the others back to some form of life and, over 6 weeks since delivery, have been "rewarded" with about 20 Busy Lizzies that are, at most, one inch across. It will be autumn frosts before they have reached maturity. And don't get me started on the state of the Begonias! I will never use this company again. They do not deserve to stay in business.”

Helpful Report

Posted 4 years ago

“I've already written a review, should be -1 star but would like to ask , once we went into lockdown why did they continue with planting and instead refund money and cancel orders they knew deliveries would take longer so they posted live snts. Beggars belief”

Helpful Report

Posted 4 years ago

“I pre ordered plug plants early in year but when they eventually arrived they were so tiny, I've had plug plants before bit not this small, I potted them in in greenhouse almost if them died. One 72 pack were all dead when they arrived and only 9 of 36 of bizzie Lizzie's survived. In total I have paid for over 300 plants and less than 100 survived, taking the cost of plants and high delivery charge I consider them rubbish and would never buy again. I got credited £15”

Helpful Report

Posted 4 years ago

“Without doubt the worst mail order company I have dealt with,reading about the complaints from other customers,can only but agree.yes dead plants in the majority,and when they sent a compensation order of ready to plant,half the stems were broken.its back to the garden centre next year,just wish they were local and I could turn up in person with the faulty goods.”

Helpful Report

Posted 4 years ago

“Would be better called John Wayne and Davey Crocket. Placed order, on day of despatch said delayed 2 weeks. Sent my dissapointment via email. They said they would reply in two weeks! Very very poor.Summer will over before they do what they should.”

Helpful Report

Posted 4 years ago

“I ordered plants 3 months ago & am still awaiting outstanding items. Poor quality plugs, half of which died despite being cared for as instructed. I have now had an email informing me that the remaining items that I ordered will be delayed & not arrive until mid July. Summer will be over before I even receive my bedding plants. All items are massively overpriced compared with garden centres. Unfortunately due to lockdown restrictions I was unable to purchase plants from my local supplier. I will never use Thompson & Morgan again”

Helpful Report

Posted 4 years ago

“I ordered some plants from Thomson and Morgan in April. Some arrived but some did not, although their tracking system said it was delivered and signed for. I emailed several times to tell them it was not delivered and definitely not signed for by me. They replied each time to say they would reply to my email in 14 days. They never did. So I put in a claim for a refund through Paypal. They rang me and eventually agreed to give me a refund. They said it would take seven days. Fourteen days later it had not been refunded so I escalated the Paypal claim. They did not reply to Paypal within the time allowed, but I did eventually get the refund from Paypal. Do not use this company. All other garden centres and online retailers have coped during this pandemic. Thompson and Morgan closed their telephone lines. I repeat do not use this company. Get your plants elsewhere.”

Helpful Report

Posted 4 years ago

“I wish I had read reviews before I ordered plants. How disappointing the plants have been so far and not what I would consider cheap. They have been quite sad and I'm still awaiting my last two with trepidation. I was recommended to T & M by a friend who is a well known gardner so I shall definitely put her in the picture and advise not to recommend anyone else ☹️ I am a vulnerable over 70 living on my OAP and this was meant to be a treat as I don't want to risk garden centres at the moment. My excitement at receiving my plants has turned into total disappointment. I almost feel guilty writing this as there is so much sadness and confusion going on and I'm griping about poor quality plants. Sorry for that but I hoping other people read reviews before purchasing and in all fairness I might just be one of the unlucky ones.🌼💐 I've had my say.”

Helpful Report

Posted 4 years ago

“I have had superb plants from this company in the past but this year has been a disaster. I've just realised I haven't even received my tomato plants yet. The plants I did receive were small, not healthy and most are struggling. I am so disappointed I cant tell you. I know it's been a strange year but if the quality wasn't there you should not have supplied customers. Gutted”

Helpful Report

Posted 4 years ago

Thompson-Morgan is rated 1.4 based on 588 reviews