“AVOID....Part of my order of tomato plants arrived dead, after being in transit for 7 days, part of the order has not been dispatched after 6 weeks, and no response from any emails I have sent....probably the worst on line shopping experience I have ever had....AVOID”
“Very unhappy plants were rubbish the majority have died got in touch with Coes secretary but nothing has changed not even a reply to second email ,have bought better for a lot less money from supermarket wasn't offered any recompense”
“I have written four times this month wanting answers to a very poor service: Complaints unanswered; delayed deliveries mean plant arrive in poor condition and money and time completely wasted, Have been waiting two months for a delivery and now told dispatch being made for something not ordered. Never had reason to write any review before. SO HALF A STAR .. Oh and photos would not clearly show my problems...Some people NEVER learn, do we?”
“I ordered plug plants due to arrive the end of April, finally came on 22nd May and in very poor condition. I emailed straight away, got a reply today saying sorry they haven't turned up yet! Terrible service!”
“Order for plug plants. First set only 9 instead of 10 in battered container. Plugs like concrete. I have only managed to save 4. Second set of 6 - only 5 plants, 1 plug empty, another plant broken and died. Emails ignored. Used to be a very reputable company. Only a small order but disgusted with the company. Why can't I find a company address on line?”
“I purchased seeds from a local garden center (only going in when just about to close and empty as I take social distancing very seriously). Purchased two packets of seeds. Tomato Gourmandia F1 the seed packet only contained 1 single seed and Tomato Indigo Cherry drops this packet only contained 4 seeds. I am some-what shocked, is this normal because both packets were produced on different dates.
I have emailed the company and awite their responce.”
“I placed an order in February. What has arrived has been received in very poor condition, the plants have all died. I am still waiting for my compost order, also placed in February. No point trying to telephone, as they do not answer. I have emailed several times to be told they will come back to me in 10 to 14 days time. Shocking service, do mot use this company.”
“I ordered 2 grow bags for 6 plants - i was sent 1 double size - really not helpful
Also out of 36 plug plants only 20 were alive.
The phone line is closed and no one is answering my e mails”
“Avoid this company! Read the reviews online!! 50% of My buzy Lizzies are dead, and all 20 of my petunias are dead/putrid. I still have 3 orders which haven’t been dispached. I want my £85 pounds refunded Thompson & Morgan 😡”
“Ordered Nurserymans Choice Annual Bedding mix. Got the impression they were garden ready. They arrived as tiny plugs through the mail, very small and wilted. Instructions said pot into 3" pots and place in cold frame. I had neither so planted in pots and trays in compost. Within 3 days 18 plants were dead. Very poor. I have asked to cancel the balance of a £76 order.”
“Two packets of seeds were delivered quickly. Another 7 items were promised within 21 days. I have just received one packet of plug plants after 23 days that had a despatch date from 11 days ago. Not surprisingly one plant was completely dead and the others in a very poor state. Only fit for compost. For the rest of my order I see that they have added another 14 days to the delivery time. Like everybody else I have received only a standard reply from their customer care section.
I will not be using them again and would not recommend them to anybody.
My local garden centre is now open and I can buy full healthy plants at a fraction of T&M's inflated prices.”
“NON-EXISTENT CUSTOMER SERVICE & DEAD /UNDELIVERED PLANTS.
I rarely review and never previously as negatively as this.
Only option for contact was email - auto generated response initially (We would like to assure you that your email has been received safely and a member of the team will be in touch within 5 - 7 days to help with your query) - to date no other response to either of my emails (sent 9th & 11th May...it's now 27th May). No refunds, no replcements, NOTHING!!
T & M advice followed for plant care...
First pack of 20 plants - 6/7 dead on arrival, only 10, ie half, have grown since planting.
Second pack - 15 plants ordered - 5 arrived, all dead on arrival - 11 days after dispatch notification.
I'm waiting to see whether the bulbs grow.
Customer service should be 0 stars but that option is not offered.”
“My two pre-planted hanging baskets arrived in shocking condition on 21/5/20. The box was too big and there was absolutely nothing to stop the baskets moving about so when they arrived, all of the contents were spilled, one basket broken and the compost totally dried out. What a mess. I emailed T&M and got a standard reply saying someone would contact me in 5 to 7 days, so far, nothing. Ironically, I received an email from them a few days ago offering the same hanging baskets. I don't think I will be using this company again.”
“Two stars because the non-perishable items on my order did arrive in reasonable time given the current circumstances. Since then I have had one email stating that the rest of my order had been despatched and another from their chosen carrier saying that my order had been delivered on 14th May at 1.29pm - I do like a bit of precision! It hadn't - there had been no sign of any delivery van - and we were in the garden at that time. So I duly contacted consumer care by email, no use attempting to phone. I got, as everyone does, an automatic reply quoting a delay before I could expect a reply. I gave them the 10 days, then asked where was my reply - another automatic reply.
A few days ago I received a package containing 24 plug plants from my original order - mostly dead or dying. They had been in transit for several days.
They have got my money (a not insignificant amount) and I have no confidence that the remainder of the orderwill arrive in good condition - or at all. I have asked for a refund. Guess what, another automatic reply. Lesson learned.”
“I will not be using thompson and Morgan again. I only received half my order and they were in poor condition. They will not reply to my emails. You learn by your mistakes!”
“Placed an order in February had part of it with 2 lots of plants due to come at the end of April. Have emailed several times mostly ignored but on 11th May they could see on their system that the plants would be with me in 3-5 working days. Still didnt arrived so I emailed AGAIN, just received the reply that the plants were actually sent on 27 April and have gone missing! I have to wait 10 days for my money back which Thompson Morgan have had since February! I assume I will receive interest.
If you're going to lie Thompson Morgan at least make it believable. Will never use you again.”
“I've given them two out of five because, literally, only about two out of every five plants I received from T&M survived the trip! Very disappointing and will not use again.”
“1st time I have ever done such an awful review. Will never use this company again if they are to busy to answer customers emails - auto reply advises 10 -14 days wait, web site advises phones switched off if they are this busy they either need more staff or to take fewer orders and fulfil what is outstanding. Our order was placed on 2nd April £272 so far I have received tomato feed and nursery-man's choice plants which were mainly dead (refund received) they keep showing my soil as delivered I have not received it. I have had a reply a few times they don't answer all my questions re delivery, the advised delivery yesterday has not happened, hanging baskets should be with me this week all I can do is keep my fingers crossed, I can now click and collect from a local nursery but unable to cancel my order with T & M as there is no way of contacting them.”
