“I understand these are trying times for delivery , but my plants i have received so far this month have been dead, so i am supposing when strawberries and marigolds come they will be dead also. I emailed thompson and morgan two weeks ago but have had no response, this is not good enough, and i have had to buy other plants to replace others, costing me twice as much.”
“Pretty much everything went wrong. Appalling communication ( lack of), total disregard for dates, quality of plants is worse than poor - mostly dead or dying on arrival and nobody cares. DO NOT USE!”
“There is nothing good about Thompson Morgan , order tracing tracking awful almost non existent , plants info re despatch and delivery shocking - plants taking no less than 4 days to arrive primarily dead , the size of the plant plugs is minuscule, it is now almost June my March order for 72 plants has realised 18 plants of which 7 were dead or damaged when delivered , delivery of the remaining 54 will arrive as and when - pathetic , never again will I buy a Thompson Morgan plant - totally useless.”
“Sadly I cannot leave a zero star review! I wish i could post pictures of the dead plug plants supplied by them. Have waited a ridiculous amount of time for deliveries and upon getting geraniums and begonia plugs delivered, many were dead on arrival, many died after. 5 begonias lived (out of 24) 3 geraniums, again out of 24. I contacted them to cancel all remaining orders and refund, which they agreed to, but they have still sent more plants and still charged me. Out of 40 fuchsia plugs, 7 were dead on arrival, 13 have died since (3 days since delivery) and many others are not looking good.
They have overstretched themselves and what is most frustrating is EVERY DAY they email offers and update facebook, but cant even deal with the current orders. WILL NEVER USE AGAIN. 14 daya for email reply, phone lines closed.... have now gone thru my credit card company to get refund”
“Got steadily worse over the years. This year taking orders they constantly delay ,obviously cant forfill and refusing to cancel and refund by claiming its too late.Yet again another 14 days delay . I will be growing Cucumbers in October at this rate. In the past plants have arrived dried out and damaged . Last year garden ready plants were so disparate in size as to be a mix of plugs
Never again”
“I ordered from Thompson and Morgan three times starting beginning of April 2020 amounting to about 60pounds. I was warned about delay due to covid19. The last order I placed arrived on time and in good condition. Tomato plants (ordered beginning of April) arrived 23 May in damaged containers with no padding and completely squashed and completely dry. I have not received an order for Geraniums also ordered beginning of April. I have been unable to get in touch either by e-mail or phone. I am now working with Resolver hoping to get some suitable response. I am however getting daily ads for their products by e-mail. I have never received such appalling service and would add that in the meantime I have received excellent service from other on-line garden centres. I would never use Thompson and Morgan again and certainly would not recommend them to others.”
“This company is also linked to Van Meuwen. Please Do Not Use These Companies.. I ordered plugs shrubs and compost back in March some plugs arrived through the post office all squashed and dying or already dead.. Tried emailing or phoning phone messages just say to email... After reading all the other very disappointing reviews on both sites I'm surprised these companies are still treading..
Please Do Not Buy From these 2 Companies....”
“Minus 5 is more appropriate, what an absolute shambles..
Monkeys could do a better job.... after my original delivery dates came and went I emailed for an update to have a generated one back explaining they were very busy and not to email again. The one order was supposedly IN STOCK so how could it take up to 4 weeks to dispatch!!!!!!!
Then yippee my geraniums were released from their green house
Only not to arrive , my marigolds were then also released to turn up 5 days later looking as though they had been put into cold storage and were of no use what so ever.... my slugs will be well disappointed this year 🙄. After me sending yet another snotty email I received a phone call from customer service, he wishes he hadn’t now. Why are we paying an absolute fortune also for postage and it takes up to 7 days to arrive ??. Truth is we are paying a premium price for them to send out 2nd class🤬🤬🤬
Stand your ground if you get through to them demand a full refund .Dont let them get away with it”
“I have read the 'reviews on this site and feel really sorry for the people who have placed orders which have cost a lot of money. I ordered a buddleia in a pot in February. It was due to arrive in April. The money was taken from my account when I ordered it. Despite sending e mails I have heard nothing. Shameful
Won't buy from them again .”
“Ordered six tumbling toms .All dead on arrival.Have paid over £70 for various other plants so will wait and see if/when and what state they’re in when they arrive.
I’ve emailed the company requesting replacements but no reply.
There’s no point boasting on the web site that you are so busy with extra orders and then sending dead plants out to your customers.
If you can’t keep up with demand for whatever reason then stop trading.Theres never any excuse for poor service .”
“Worst company ever used ordered over one hundred pounds worth of plants half of them gone in compost bin either half dead or not big enough to call a plant disgusting if anyone planning to use this company think twice there plants are a disgrace we wont ever use them again”
“I really didn't want to leave this review but Thompson morgan have given me no other option.
I ordered on the 13/3/2020 tomato plug plants and seeds, the seeds came a week later and the plugs said they will be ready 20/03/2020.
I logged on at the end of march to see they had been put back to 20/4/2020, [ok no problem] on 22/4/2020 I emailed just to see if they had dispatched and received an email 26/4/2020 stating at the end of april beginning of may at the latest, still waited patiently and nothing so I emailed on the 14/5/2020, 19/5/2020 and 21/5/2020 and been ignored, I have been polite on every message and I now feel totally let down. I have shielded category vunerable people waiting for these plants and feel the company are prioritising new orders instead of fulfilling the people who have already paid.
Totally let down I could of sourced elsewhere in hind sight but I thought this was a reputable company with high standards.
How wrong I was.”
“My order was due for delivery by the end of April. Some of the order was delivered but in an unacceptable condition, only fit for the compost bin. I’m still waiting for the rest of the order. No communication, they don’t take phone calls and no response to my e-mails. To add insult to injury every day I receive e-mails from them with new promotions which suggests that they are still taking orders and payments while not supplying customers who have already paid. At a time when a lot of people are struggling financially this is shameful.”
“I ordered plants in March Bedding begonias, and two Brugmansia. It is now nearly end of May, still no plants and no reply to four emails from the company. I am disgusted with them. Never again. Will I order from them. First two plants arrived after about four week broken, but no reply, and still no plug plants, I was told end of April on the order they have the money. But no communication from them. BAD customer service. I noticed on review site, the owner only replied to praising reviews, but not interested on people’s complaints and lack of plants. ithink this is dreadful from a SO called big, reputable company, no apologies at all. I paid £40 for all this trouble.”
“Terrible service. Ordered 26th March, received a few dying lobelia (since died), still waiting 2 months later for live petunias. On 'My Account' they apparently cancelled two thirds of my order without informing me and have not refunded me. The few seeds that did come are poor, hardly any germinate. They do not answer the phone and do not reply to emails. DO NOT ORDER FROM THEM.
See the Guardian article ONE YEAR ago (April 2019), warning people not to buy from Thompson and Morgan. Shocking.”
“I ordered plugs on 21st March and they arrived 7th May after being promised end of April. But as it was lockdown realised this probably could not be avoided. However, when they arrived they was in a poor state. Out of 144 I think at least 48 were dead or nearly dead and have not grown. I have emailed them twice but no one has emailed me back. Phone lines have been continuously closed for 3 weeks. This is the first time of usingThompson and Morgan and would advise people to not use them!!”
“Do not touch this company with a barge pole. We spent over £100 and have not received most of the plants. The plugs we received were rubbish, and they keep moving the date for the arrival of the other plants. You cannot get in touch with them at all, but we will definitely keep pursuing the refund. This review clearly fits in with all the other reviews on this site!!!! I just wish I had read them before.”
“Waited over three weeks for my order. One of two packages arrived yesterday, where the second is I have no idea. Hanging Baskets were so poorly packed, plants were damaged and beyond saving, looks like they'd had a close encounter with a strimmer! Pots were not upright, compost was in bottom of the box - what was left of it as the box was so damaged the compost had fallen out. DO NOT USE THIS COMPANY, no response except auto-reply email, but this is never followed up, no phone that works. Total waste of money. Now trying to get my money back through my credit card company.”
“Ordered 3 lots of nasturtium seeds beginning of April which came to £10. I know it is not a big order but they were quick enough to take the money out of my account as it came off the next day. I am still waiting for my order to arrive!!
Have e-mailed them twice and got nowhere! I have also tried to get them on the phone with no success. What annoys me is that they have had my money for 7 weeks now and I have no goods in exchange. This is no way to run a business and I feel I have been conned. My advice to anyone who is thinking of ordering from them is to stay clear.”
“My 'plug' plants arrived today. So disappointed.
How can they call them plug plants? I am used to something around 2 in in size.
These were 1 CM !!! Half dead - bean in post for 5 days.
They have moved delivery of rest of order from 2 June to 9 July.
Totally unacceptable.
I shall be asking for a full refund. If they don't respond I shall claim through PayPal. Anyone who paid that way should do the same.
Such a contrast to the well packaged plants I received from Crocus.”
