“Placed an order in March and order confirmed. Part of my order arrived in a very bad state. 2nd part still waiting despite emailing 3 times. Tried to call but the phone lines are not working . Requesting a refund !! Very poor service.”
“I ordered plant plugs on the 17 April which part of the order arrived today 13th May. the packaging was very poor and crushed.The plants inside (Fuschias( were not what i call plugs,being 17 -18 cm high some with no leaves at all. Very poor for a notable company”
“ordered plants 13 april no communication from this company . sent email & message on face book still no response. told them to cancel order through paypal complaints procedure got reply on face book 12/5/20 saying cant stop order as it will be dispatched in 7 to 10 days.pleased its only a small order i wont be using or recommending this company again.”
“I put in an order for £55 in April and had email to say part order has been dispatched. Only one has arrived, a packet of 5 totally dead petunias pushed through the letterbox, there is no chance of revival. Their phone lines are down and they have not responded to 3 emails Requesting cancellation of rest of order and full refund. I Cannot now afford to go out and buy more plants. Yesterday I received a promotional email from them Advertising their wonderful plants so they are obviously still taking money and misselling by promising plants will be delivered in excellent condition. I am disappointed and disgusted.”
“Will not order from this company again. Will not reply to emails or phone calls - wrong plant delivered and was in a terrible condition have more plants to come and wish I hadn't. Have asked for a refund.”
“On 16th April I ordered Apricot Trailing Begonias, I never received confirmation of my order but the sum of £21.94 was taken from my bank account, I have emailed the customer care department on three occasions but to no avail. Pretty shabby treatment”
“I ordered bedding plant plugs in March 2020 and received confirmation of receipt of order. I also ordered a pot-grown hydrangea which arrived very badly damaged. To be fair, it was replaced without question However, there have been no replies to three queries about the bedding plants, and looking at the status of my order,I find they are listed for dispatch in March 2021. I will not deal with them again and would not recommend them.”
“I have made four or five orders and to date what has been received has been of the poorest quality. Tomato plants posted before Easter and all dead on arrival. Geraniums only 2 from 5 survived. Begonias only half of order received. Surely someone must realise that cashing in on current situation is going to result in lots of people not giving repeat business. Please sort it out URGENTLY”
“The plants ordered were of SERIOUSLY substandard quality. Of 20 fuchsia plugs 8 were already rotten or dead and since another 3 have died. Other orders - placed before I was aware of the dreadful quality- are equally totally unacceptable. Trying to cancel remaining items has been like pulling teeth. I can get no answer to my e-mails.
Plant quality is simply dreadful, and customer service ranks no higher.
I have awarded only 1 star only because I could go no lower.”
“I have had 1 part of my 2 part order have emailed 3 times no reply and there phone number is not in use what's going on this company is normally so reliable if no plants soon will try to get my money back £20 down the drain”
“I ordered Petunia plug plants for my hanging baskets in March, Email advised of a delay; Emailed twice to T&M no response. Plants turned up last week, 40% went straight to compost heap, stems detached from roots. The plants' roots were dry and the extent of growth indicated that they had been packed some time. Not impressed, rubbish service and woeful product.”
“I ordered some plug plants in march,then I get an email to say I will get them March 2021 no mention of this when I ordered them,so I cancelled my order and still waiting for a refund.”
“I ordered plug plants for hanging baskets in March 2020, message received saying slight delay, messaged in April - no reply, sent again on 4 May - no reply. Plants arrived last week, 40% were dead, the roots were dry and given the growth of the remaining specimens they had been in the packaging for quite a while.”
“I was very disappointed to receive 5 strawberry plants packed lying down. 1 has since died for all my care - it was almost completely dried out on arrival - 1 is very poorly and 3 are doing well. I also ordered 8 petunias 2 are very poorly - the others OK.
I emailed a complaint about the latter and had NO reply. If you think about it I could have gone to a garden centre or the fruit shop in town and bought healthy plants...”
“Ordered frills and spells in Feb. Catologuec stated five colours. I only have two being purple and white this shouldn't happen missing Three colours cost of plants 43 pound Couldn't get in touch sooner as flowers have only just started to bloom hence only two colours Dissapointed to say the least plus don't like being ripped off Think trading Standards need to sort this shambolic company out”
“I have received 2 parts of a 3 part order the quality and condition of plants is very poor as per attached photo-cost £14.
The 3rd part of order states there has been a delay in order being dispatched and should be dispatched within 14 days but this time has passed.
I have emailed Thompson & Morgan requesting a full refund in view of missing order and very poor quality of orders received.”
“The geraniums and fuchsias have arrived. The fuchsias are puny, broken little things. Very disappointing indeed. The geraniums are all leggy, some with one tall outsized more or less dead leaf from a tiny centre. We will try to salvage a few but have sent off for some replacements from another firm. Shan't bother with this firm again.”
“Had an order, for 3 items two item arrived, fuchsias ordered 10 only 2 arrived alive,
Other plants were fine, now been trying to change my last item since 28 th April Had I automated email back , be in touch in 2 to 4 day!! Emailed again 6 days Later be in touch in 48 hours still no answer emailed again got email back, be in touch in 5 to 7 days, my order is supposed to be being delivered on 15 th may ?. Still don’t know if they have changed my item but had enough time to it do. I think !!”
